NANCY M. AYALA

**** *. **** **. **** ****

Phoenix, AZ 85008

(480) 206~4682

acrx6d@r.postjobfree.com

OBJECTIVES:

To obtain a challenging and rewarding position in a stable and growing business that can offer room for growth and advancement.

QUALIFICATION SUMMARY:

Possess extensive experience in the medical field having worked the front and back office. Demonstrate excellent leadership skills, strong administrative skills, team building relationship and customer service. Am fluent in the Spanish language with the ability to read and write it, including translation.

WORK EXPERIENCE:

09/09 – Current University of Phoenix, Apollo Group - Phoenix, AZ

Online Finance Advisor

-Advise and guide online students through their financial aid process

-Act as a proxy for the processing center making sure necessary documents are collected to ensure certification in a timely manner

-Initiated the certification process by ensuring form are in compliance

-Monitor students’ accounts by collecting necessary money due

-Monitor and communicate with students to ensure success in their programs

-Work as a team with Academic Counselor to guide students through completion of programs

-Work weekly reports in a timely manner

-Work weekly student activities in a timely manner

05/08 – 09/09 Openlane, Inc. - Mesa, AZ

Title Clerk/Notary

AÀ

-Received titles from auction sale

-Reviewed titles for errors and reassigned to new buyers

-Audited title queue for payments, voids, arbitrated titles

-Entered tracking information for titles shipped via courier

-Researched missing titles by tracking history of shipments

-Created power of attorneys and lien releases for necessary titles

-Notarized necessary titles and documents for the company

05/07 02/08 Desert Kia - Gilbert, AZ

Title Clerk/Biller Assistant

-Broke down car deals and sent contracts to bank

-Billed and posted car deals

-Prepared and sent payoff

-Prepared paperwork for titling and registering vehicles

-Reviewed paperwork for trade-ins

-Posted purchased vehicles

-posted deals and prepared titles for wholesales

-Contacted banks for lien releases

-Receipted monies for wholesaled vehicles

-Refunded license fees to customers

-Kept corresponding vehicle schedules clean

-Entered warranties

08/05 05/07 Nissan of Scottsdale - Scottsdale, AZ

Biller/Title Clerk

-Broke down car deals and sent contracts to bank

-Billed and posted car deals

-Prepared and sent payoff

-Prepared paperwork for titling and registering vehicles

-Reviewed paperwork for trade-ins

-Posted purchased vehicles

-Posted deals and prepared titles for wholesales

-Contacted banks for lien releases

-Receipted monies for wholesaled vehicles

-Refunded license fees to customers

-Kept corresponding vehicle schedules clean

-Contacted buyers and auctions for payment on purchases

-Worked closely with Used Car Inventory Manager on pricing of used cars for

-auction sales

01/02 -05/05 Auto Nation Group Power Chevrolet Superstition Springs -Mesa, AZ

Title Clerk

Power Pontiac Buick GMC of Scottsdale - Scottsdale, AZ

Tag Title Supervisor

-Reviewed titles for errors and reassign to new buyers

-Prepared and sent payoff

-Prepared paperwork for titling and registering vehicles

-Reviewed paperwork for trade-ins

-Posted purchased vehicles

-Receive and send out titles from auction sale

-Prepared titles for wholesales

-Posted deals for wholesales

-Contacted banks for lien releases

-Supervised title clerk

-Receipted monies

-Refunded license fees to customers

-Kept corresponding vehicle schedules clean

07/01 -01/02 Arizona Automobile Dealers Association -Phoenix, AZ Title Processor

06/99 - 07/01 Arizona Department of Transportation, Motor Vehicle Division -Tempe, AZ

Customer Service Representative

EDUCATION AND SPECIAL TRAINING

University of Phoenix School of Business – Phoenix, AZ

Bachelor of Science in Business - Small Business Management and Entrepreneurship Concentration

(3.53 GPA)

Taylor Business Institute -Chicago, IL

Certificate of Completion: Computer Aided Secretary

(4.0 GPA -12 month course) Valedictorian

Bryman National Institute - Chicago, IL

Certificate of Completion: Medical Assistant {3.5 GPA -6 month course)

Toast Master International - is a non-profit educational organization that teaches public speaking and leadership skills through a worldwide network of meeting locations.

Motor Vehicle Division -Phoenix, AZ

Driver License Training: Phase I & II, Title & Registration: Phase I & II, Vehicle Physical Inspection Training

SKILLS:

Microsoft Office, Outlook, Internet, Excel, Windows, WordPerfect, Word, Familiar with Dbase, Oracle, People Soft System, DPA, Reynolds and Reynolds, E- Title, . type 65 wpm, B-2 cash drawer, Dictaphone, calculator, copier, and fax, Switchboard, ten-line telephone. Proficient in customer service, and excellent at de-escalatred sotuations, heavy administrative supervision experience and skills from employment prior to 1999, fluent in Spanish.

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