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Customer Service Manager

Location:
Hilton Head Island, SC, 29926
Posted:
October 03, 2015

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Resume:

Jennifer Edwards

* **** **** ***** ****** Head Island, SC 29926

843-***-**** Edwards.Jennifer77@gmailcom

ACCOUNTANT

Highly energetic analytical thinker with 5+years of accounting experience with diverse financial environments. Well-versed in universally accepted accounting principles. Hands on experience of managing accounting reports following generally accepted accounting procedures. Adept in QuickBooks, PeopleSoft, RealView, and proficient in budgeting, and balancing accounts. Familiar with analyzing and reviewing financial reports. Seeking a position where extensive experience will extend in further development and learning opportunities.

Assistant Controller

Holiday Inn Hilton Head, SC (March 2015-to present)

Managing the daily operation of the business by ensuring data integrity and accuracy.

Managing system hardware and software applications

Develop and maintain system controls to ensure data integrity.

Assisting the Controller in producing accurate and timely financial statements.

Assisting in the month end closing and financial reporting process including account analysis and reconciliation

Processing Accounts Receivable, Accounts Payable and Payroll

Assisting in special projects as needed.

Accounting Adjunct Professor

University of South Carolina Beaufort (October 2014 to present)

Accounting and Business Instructor teaching Business Organization and Management, Business Communications; Accounting Information Systems; Financial Reasoning; Intermediate Accounting; Principles of Accounting I; Principles of Accounting II; and Income Tax Procedures.

Delivering lectures to students. Stimulate class discussions, compile information of specialized materials.

Administering and grading exams, conducting research in the field of study and advising on academic and vocational curriculum.

Assisting and advising students and serving on faculty committee providing professional consulting services

Senior Accountant

RMC Property Management, Hilton Head, SC (February 2014 to March 2015)

Processing and completing the monthly, quarterly and year-end closing process.

Complete and perform monthly account reconciliations.

Prepare position specific transactions and insure in conformance with Generally Accepted Accounting Principles.

Update and maintain maintenance of accounting policy manual.

Resolve accounting issues, with a specific focus on revenue recognition, deferred expenses and consolidations.

Interface with external auditors concerning routine transactions.

Review of system transactions and perform the appropriate accounting corrections or adjustments.

Process payroll for 30+employees

Prepare property taxes and other assignments given from the Director of Finance & Accounting Manager.

Staff Accountant/Coordinator

Marriott Vacation Club International, Hilton Head, SC (July 2011 to February 2014)

Assist with the monthly close process, such as, the preparation of journal entries, account reconciliations, bank reconciliations

Perform general ledger account analysis on a monthly and quarterly basis

Maintain cash flow records and assist with the weekly Cash Report

Accounts Payable invoices entry and review prior to payment and prepare the monthly Accounts Receivable aging reports

Perform any additional tasks as requested by upper management

Asst. Manager/ Store Manager

Coldwater Creek, Hilton Head, SC (2007 to 2011)

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Accountant/Dept. Manager (‘06 to ‘08)/ Asst. Bookkeeper (‘05 to ‘06)/Office Manager (‘04-‘05)

Starbucks/Piggly Wiggly, Hilton Head, SC-2005-2008

• Prepare projections for budgets and reviewed financial reports

• Assist in preparing financial reports and managing discrepancies

• Identify discrepancies and correct them

• Reconcile accounts on a regular basis

• Assist auditors with their work

• Perform financial analysis as needed

EDUCATION

Bachelors in Accounting – Savannah State University – 2001 (3.7 GPA)

Bachelor in Marketing – Savannah State University –2001 (3.7 GPA)

Master of Science in Accounting –Strayer University – 2013 (4.0 GPA)

HONORS & PROFESSIONAL ORGANIZATIONS

Golden Key International Honour Society

Alpha Chi Alpha

Accounting and Finance LinkedIn Professionals



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