Claudia N. Hewlett

**** ******* ****

Memphis, Tennessee 38125

acrx64@r.postjobfree.com

Cell- 901-***-****/ Home- 901-***-****

PROFESSIONAL EXPERIENCE

HILTON WORLDWIDE- HOMEWOOD SUITES Memphis, Tn.

Guest Service Agent Mar 2015- Present

Responsibilities:

Create reservations for hotel guest

Check guest in upon their arrival/out on departure

Run daily shift reports for daily operation

Determine room availability, room assignment per guest request

Cummunicate through Quore for housekeeping and engineering needs

Cash shift count at the start /end of each shift

REMINGTON COLLEGE Memphis, Tn.

Department Chair of Medical Assisting Program January 2005-July 2014

Responsibilities:

Support person for the Director Of Education

Chairperson for department curriculum development

Interviewed, hired and trained new employees

Supervised faculty and teaching assistants

Scheduled classes and student tracking

Submitted orders for educational materials

Assisted in recruitment, orientation and training faculty

Consistently maintained the departmental quarterly attrition goal

Addressed complaints and resolve problems/issues

Participated and conducted the Departmental Program Advisory Meeting

Proctored the Medical Assisting Certification monthly testing

Member of the Medical Assisting Advisory Board with Cengage Publishing

REMINGTON COLLEGE Memphis, Tn

Medical Assisting Instructor Jan 2003- Jan 2005

Responsibilities

Taught and advised the students

Maintained student attendance, grades and academic progress

Student retention

Maintained a productive class environment conducive for learning

Taught Microsoft Word and Electronic Health Records

Taught CPR classes to certify students

MID SOUTH REGIONAL BLOOD SERVICE (LIFEBLOOD) Memphis, Tn

Phlebotomy/Apheresis Trainer Sept 1986- Jan 2003

Responsibilities:

Trained new employees

Performed medical histories and vitals on blood donor

Trained employees how to properly perform venipunctures

to collect large amount of blood

Trained new employees how to properly set up apheresis machines for special blood

donors

Trained employees how to operate the apheresis machine to extract certain blood components from donors

Computer data entry

Goldsmith's Department Store Memphis, Tn.

Retail Sales Associate- Part Time Dec 2001-Nov 2002

Responsibilities

Assisted customers with purchase choices

Assisted customers with purchases

Set up floor displays

Conducted quarterly department audits

Great customer service

Alpha Therapeutic Inc. Memphis, Tn

Phlebotomist Feb 1982- Aug 1986

Responsibilities

Drew blood from donors to extract plasma

Maintained donor's comfort during the process

Re infused the return of red blood cells into blood donors

Memphis Health Center Memphis, Tn

Medical Records Clerk Sept 1979-May 1980

Responsibilities

Good customer service

Maintained and retrieved proper medical records as needed

Updated medical records

Maintained, purged and stored medical records as required

EDUCATION

Shelby State Community College(Southwest) Memphis, Tn

Associates of Science – 1976-1979

Certifications

CPR Instructor -American Heart Association

AABB Phlebotomy certified

Accomplishments

Textbook Reviewer:

McGraw- Hill Publishing

Cengage Learning Publishing

References available upon request

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