Alberta Jenkins

**** ***** **. ***. *

Duluth, GA 30096

678-***-****(cell)

acrx61@r.postjobfree.com

Marketing Statement

My ultimate aspirations are to utilize my education, interpersonal skills, marketing capabilities, and work experience to meet and exceed all goals set forth by any company for which I am hired. I am a highly motivated, driven, ambitious team player with superior customer service skills with an unparalleled will to succeed out of life.

Professional Profile

Education

Marshall University [ 8/2002-12/2006

Huntington,WV

B.B.A Business Administration in Business Marketing/ Minor in Business Management

Lewis College of Business/Marshall University Graduate-AASCB Accredited (International)

Member and former officer of Delta Sigma Pi, Inc.-Xi Upsilon Chapter-Business Fraternity

Work Experience

Altegra Health 2/2015-current

Alpharetta, GA

Fax/mail scheduler

Make outbound calls to various healthcare facilities requesting HIPPA sensitive chart information- i.e., Doctor's offices, hospitals, clinics, schools, EMS facilitys, etc.

Superior customer service performed daily

HIPPA Compliant

Complete daily special scheduling assignments for Operations Manager

Meet and exceed daily production quotas of thirty percent conversion- Daily average sixty percent

Received recognition from Operations Manager for seventy percent conversion-singular

Macy’s 11/2014-03/2015

Buford, GA

Logistics/Rotating Floater (seasonal)

Assist in various departments, e.g. Fulfillment and Replenishment, as needed

Duties include: filling, packing, and shipping orders to customers accordingly;

Receive merchandise incoming to the store docks

Categorize merchandise according to brands, etc.

Move merchandise from sales floor to docks frequently for customer pickups

TruGreen Lawn Care 01/2013-01/2014

Suwanee, GA

Employment Branch Coordinator:

Served various positions in the capacity of:

Sales

Sold door to door lawn care services

Customer service resolution- faxed customer escalation forms to corporate when necessary

Sales confirmation

Singularly audited all sales that came into branch- reviewed for correct customer address, telephone number, and services verified

Faxed all contract agreements to corporate for processing

Became Regional Auditor for all ten branches for ending two months of the year

Filed, maintained and stored all service agreements daily, weekly, and monthly

Customer service resolution in the capacity of faxing escalations to corporate office for regular protocol

Handled customer resolution directly in sending production techs to field, or send questions and requests about service to sales department, also interfacing directly with general manager to handle some customer complaints

Payment specialist

PCI compliant- having the ability to successfully obtain and manipulate a database system to process payment information with strict confidentiality clauses

Manipulated Mission database system to process all accounts receivable payments and payment information singularly

Handled all accounts receivable payment discrepancies singularly

Employment Branch Coordinator

Mined qualifications and credentials for a plethora of candidates successfully for the branch consisting of: production, sales, and customer service

Mined resumes successfully in a corporate capacity for customer service

Administered online assessment tests for qualified applicants

Received qualifying tests results from upper-level management to schedule interviews

Maintained a daily log of qualified applicants scheduled for testing

Maintained a daily log for qualified applicants scheduled for interviews

Rotating Floater

Singularly conducted, analyzed, and produced quantitative production data analyses daily and weekly reporting directly to the general manager

Performed all tasks necessary i.e., assisted the executive assistant with any additional tasks, such as; copying, research, and filing

SITEL Inc. 06/2007-03/2008

Huntington, WV

Telemarketing Representative

Outbound call representative

Marketed and sold various campaigns- e.g., insurance, credit cards, prescription discount programs, etc.

California Organization of Police and Sheriffs 01/2006-06/2006

Huntington, WV

Telemarketing Representative

Outbound call representative

Fundraising donations

Marketing Internship 12/2006-06/2007

Huntington Heroes

Huntington, WV

Served as a marketing intern for a semi-professional Arena II indoor football team

Marketing:

Created successful informal business proposals for direct marketing and sales to businesses in the community

As an intern, trained a peer intern on direct selling

Conducted successful direct business to business marketing to acquiesce business partners in the capacity of advertisements and trade-out sponsorships

Singularly obtained a major trade-out sponsorship with Cici’s pizza resulting in complete meal accommodations for home and visiting teams, as well as season passes for coaches

Directly involved with planning, promotion, and execution of team’s game day events

Assisted events coordinator with set-up, preparations, and staff coordinating, and equipment set-up and maintenance

Generated cold sales leads

Outbound cold-call telemarketing to generated sales leads

Administrative:

Singularly created and maintained a filing system for entire office

Direct customer service to clients and fans, i.e. will call booth for ticketing, answering questions and sending customers to proper channels

Answered incoming calls, questions, and directly routed calls to proper channels

Created and filed copies of contracts and all other documents

Utilized fax machine to route documents to various clientele

Direct interface meetings with mid and upper level management within company

Additional:

Appointed as one of the internship leaders

Served in the capacity as a rotational floater i.e., set-up for game day, staff coordinating, and meal pickups

Additional Info

Lawn Star Award of Excellence- entire branch (2013)

VP of Fundraising for Delta Sigma Pi- spring 2005-Aug 2006

VP of Scholarship and Awards- Delta Sigma Pi, Inc. - spring 2005-Aug 2006

Dean’s List- spring 2003

Robert C. McCormick Scholar (Full Academic)

Skills

Microsoft Office Suite 03, Microsoft Office Suite 07, Microsoft Office Suite 10

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