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Customer Service Executive/Office administratior

Location:
Qatar
Posted:
October 03, 2015

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Resume:

Dorina Pisarencu Assad

Doha –Qatar Phone: +*** -66157668 Email: acrx5p@r.postjobfree.com

Portfolio

An assertive, self-starter who loves to sell, thrives in a fast paced environment, and understands the automotive retail industry inside out. Dorina has extensive product knowledge of the latest vehicle models, and is more than able to roll up her sleeves and drive performance forward. As someone who has learnt about the automotive business from the ground up, she knows exactly how to play a significant role in managing a showroom and territory. Right now she has a strong desire to work in an environment that offers uncapped earning potential. Her aim is to join an automotive retailer who is looking for an experienced outside sales manager to join their winning team.

Skills

Quality control Customer focused

Strategic Planning Marketing activities

Creative Team Leadership Sales Collateral & Support

Health and Safety Communication awareness

Career Progression

Sales support officer March 2014 – February 2015

NBKS Mercedes-Benz

Responsibilities:

•TRAKA Administrator (security key system)

•Handling all new vehicles deal files

•Receive and distribute all online test drives requests

•Make daily report regarding the walk-in test drives

•Responsible for all company DEMO vehicles

•Issue new vehicle insurance (both English and Arabic)

•Coordinate and operate under NBK Insurance office policies

•Provide daily & monthly report and any documents required from accounts and Insurance office

•Assist the team in any required situation and applying all my knowledge during my stay with Mercedes-Benz

•Dorina Pisarencu Assad Phone: + 974 -66157668

Customer support assistant April 2013 – March 2014 NBKS Mercedes-Benz

Responsibilities:

•Hand over sold vehicle to customers.

•Filing all online test drives, courtesy cars, staff test drives

•Exhibits high level of commitment to customer satisfaction.

•Attends product and sales training courses as requested by show room manager.

•Writes complete delivery notes and processes paperwork in accordance with established NBK policies.

•Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

•Maintains professional appearance

•Fulfill all the paper work related to the job

Centre host February 2012 – March 2013

NBKS Mercedes-Benz

Responsibilities:

•Responsible for providing courteous and warm welcome at the entrance to all guests

•Provide assistance on the needs, wants and inquiries of all guests

•Demonstrate a high level of customer service at all times

•Provide the necessary information over the phone or connect them with the related department

•Receive and distribute the mails

•Provide daily reports as per the management request

•Scans and forwards the received fax messages to concerned Employees/ Departments

Transport/Admin Manager August – December 2009 CARITA TRANS

Responsibilities:

•Drafting official documents and finalizing them prior to submission

•Responsible for all contracts and completed jobs with all our clients

•Responding to and following up on sales inquiries by web site, telephone, mail, fax

•Responsible for all my co-workers activity during their work day and guiding them through the tasks

•Dorina Pisarencu Assad Phone: + 974 -66157668

Interviews-Social media Coordinator April 2007- September2008

CBS-AXA”-Market research Company

Responsibilities:

•To be present at all the meetings that the company is organizing

•To pick up all broadcast information and be sure that there is everything clear

•Collecting quantitative and quality information from a large area of people following some strict steps

•Reporting your activity and the way you collect all the information

KEY SKILLS AND COMPETENCIES

•A talented and accomplished Administrative professional with more than 6 years of experience

•Able to oversee all aspects of office operations

•Hard working, detail oriented, able to multi-task

•Adaptability in unexpected situations

•Adept at coordinating projects and events

•Outstanding verbal and written communication skills Proficient in MS Word, Excel, Power Point

ACADEMIC QUALIFICATIONS

Diploma - Business and Administration June 2009

Academy of Transport, Computer Science and Communications

Languages: English, Romanian, Arabic, French, Russian& Spanish written and spoken.

Computer Skills: Advanced user of Microsoft, social media &Power Point

INTRESTS

Traveling, Dancing, languages, Swimming, Fitness

Visa Status: Husband sponsorship.

Driving license: Qatari Valid.

Date of Birth: 27.03.1988

Nationality: Moldovan



Contact this candidate