Post Job Free

Resume

Sign in

Customer Service High School

Location:
Ontario, Canada
Posted:
October 03, 2015

Contact this candidate

Resume:

BRITTANY M. DANELON

acrx5k@r.postjobfree.com

(M) 519-***-****

*** ******* ********, ********, ******* N8N 3M3

RELEVANT SKILLS AND COMPETENCIES

Ø Developed and implemented national training programs and award winning events through collaboration with top executives across all business functions at STAPLES Canada Ø Demonstrated professionalism, interpersonal skills and problem solving through customer service experience as Management Trainee for Enterprise Rent-A-Car Ø Strong leadership, communication and presentation skills in team environment through JDC Central, Enactus Laurier, and the Leadership in Business Conference EDUCATION

Wilfrid Laurier University

Waterloo, Ontario, September 2011 – August 2015

Ø BBA program, Co-op option

Ø Specialization in Human Resource Management

Ø Hamlin Family Women in Business Award for

academics, leadership and community

involvement

Belle River District High School

Belle River, Ontario, September 2007 – June 2011

Ø Principal’s List (2007 – 2011) for an overage

average of +90%

Ø Class Valedictorian

EMPLOYMENT EXPERIENCE

Restaurant Busser

La Contessa Ristorante, Windsor, Ontario, September 2015 – Present Ø Cleaned and organized dining area; assisted servers in serving meals and clearing tables Ø Provided excellent customer service and created friendly and comfortable dining atmosphere Human Resources Assistant

STAPLES Canada, Richmond Hill, Ontario, September 2014 – December 2014 Ø Organized and facilitated one of the top 15 Take Our Kids to Work Days in Canada Ø Owned development of nationwide creative training materials and programs Ø Reviewed applications with high attention to detail and performed pre-screening for talent acquisition Ø Supported Corporate HR Team in providing associate relations, coaching and administrative duties Ø Assisted Disabilities Team in monitoring cases and obtaining supporting documentation for claims Research Assistant, Organizational Behaviour/Human Resource Management Lazaridis School of Business and Economics, Waterloo, Ontario, January 2014 – May 2014 Ø Collected data with precision through online and in person questionnaires and interviews Ø Analyzed and coded data with extreme accuracy

Ø Simultaneously organized and managed multiple studies and other research tasks Management Trainee Intern

Enterprise Holdings Inc., Branch C122, Waterloo, Ontario, May 2013 – November 2013 Ø Completed contracts accurately with attention to detail in a very fast-paced work environment Ø Excelled in building rapport with customers and ensuring their complete satisfaction Ø Developed a successful and unique sales approach for each type of customer served Ø Strengthened and maintained professional relationships with corporate clients though marketing activities Human Resources Summer Clerk, Focus on Youth Supervisor (In conjunction with YMCA) Greater Essex County District School Board, Windsor, Ontario, June 2012 - August 2012 Ø Supervised 55 high school Student Custodians and Camp Counselors in their summer positions Ø Visited work sites and provided information and support; managed inappropriate employee behaviours Ø Created Self-Assessment component for students to realize their skills and conducted student-supervisor conferences to assist them in skill development

BRITTANY M. DANELON

acrx5k@r.postjobfree.com

(M) 519-***-****

396 Amberly Crescent, Tecumseh, Ontario N8N 3M3

Karate Instructor

Mr. Kersey’s Karate School, Forest Glade, Ontario, August 2007 - September 2011 Ø Trained small groups of 5-15 students ages 3 to adult in self-defence, sparring and traditional katas Ø Lead classes of 30-50 students in preparatory exercises and agility drills Ø Engaged students of all ages with mental and physical disabilities Youth Leader, Focus on Youth (In conjunction with YMCA) Greater Essex County District School Board, Windsor, Ontario, June 2010 - August 2011 Ø Created, organized and ran activities for youth ages 4 -14 in groups of 15-35 independently Ø Managed behavioural and health issues

VOLUNTEERING AND COMMUNITY INVOLVEMENT

Team Leader, Leadership in Business Conference (LIBC) Wilfrid Laurier University, Waterloo, Ontario, May 2015 Ø Facilitated case analysis throughout weekend conference for five senior high school students Ø Led student group safely and punctually through all conference events Habitat for Humanity Collegiate Challenge

Wilfrid Laurier University, Waterloo, Ontario and Dade City, Florida, USA, February 2015 Ø Contributed to refurbishment of four homes and organization of two ReStores with team of 50 students Mock Interviewer, Laurier Co-op and Career Centre

Wilfrid Laurier University, Waterloo, Ontario, January 2015 – May 2015 Ø Conducted mock interviews with professionalism for incoming co-op students Ø Provided students with concrete feedback for improvement JDC Central, Laurier International Business Strategy Delegate Wilfrid Laurier University, Waterloo, Ontario, October 2014 – January 2015 Ø Part of six year undefeated School of the Year and Academic Cup winning team Ø Prepared and presented complete business case solution with team members in competitive atmosphere Ø Applied academic education, critical analysis and creativity to develop solution Enactus Laurier, Co-President, Bridging the Gap Program Co-Manager Wilfrid Laurier University, Waterloo, Ontario, October 2012 – October 2014 Ø Presented twice to a panel of 24 judges at Enactus Canada Regional Exposition Ø Completed a full hiring process and recruited a Management Team Ø Educated elementary school students about financial literacy and entrepreneurship BACCHUS and Orientation Week 2012

WLU Student Union, Waterloo, Ontario, September 2012 Ø Assisted in the overall success of Orientation Week through organizing activities for 4000 students Ottawa/Montreal Field Trip Chaperone

Cardinal Carter Secondary School, Leamington, Ontario, May 2012 Ø Responsible for the safety and enjoyment of 45 high school students Ø Ensured that the group was punctual and on time for all activities Panel Speaker, GECDSB Professional Development Day Greater Essex County District School Board, Windsor, Ontario, September 2010 Ø Advocated for high school students’ educational needs Ø Presented opinions professionally to 7000 School Board employees



Contact this candidate