TANYA VINSON

**** *** ******, *** *******, California 90019

Home: 323-***-**** Cell: 323-***-****

acrx4o@r.postjobfree.com

OBJECTIVE

A rewarding career path within the mortgage banking industry to demonstrate result driven skills to increase production and improve departmental operations

PROFESSIONAL SKILLS

Comprehend mortgage loan processing Strive to attain personal best

Adapts well to faced paced team-oriented environment Ability to prioritize and multi-task

Customer focused for satisfaction Microsoft Office: Word, Excel and Outlook

Adjust to effectively handle difficult situations Strong attention to detail

Highly motivated problem solver Dedicated to going above and beyond

PROFESSIONAL EXPERIENCE

Bank of America, Simi Valley, CA August 2013 to August 2015

Production Specialist I

Team Leader for mail receipt process (Aug 2013 – June 2014)

Reviewed post-closing collateral files to insure proper execution of documents for vendors and investors

Managed daily procedures to deliver service production in the mail, payoff, reinstatement and the trailing documents processes to meet requirements

Assisted team members with training to meet departmental service level agreement

Made well informed decision in a timely manner to resolve issues, satisfy customers and meet clients expectation

Communicated detailed reports on rejected documents to internal customers

Meets and exceeds daily goals and deadlines

Bank of America, (via DYSIS), Simi Valley, CA April 2012 to August 2013

Production Specialist I

Handled applications to achieve team performance goals

Developed skills for strong relationship with customers

Efficiently perform execution of policy and procedures

A Team Staffing Services, Encino, CA March 2012 to October 2012

(Escrow L.A. Inc & West Coast Escrow)

Receptionist

Support staff with retrieval of documents in escrow process

Govern incoming calls to staff and management

Prepared marketing material and information

Fidelity National Management Services, Cleveland, Ohio May 1990 to December 2011

(Chicago Title Insurance Company)o

Title Examiner

Retrieved documents analyzed and prepared for requirements to produce a high quality reports to customers

Verified completion and accuracy of title search reports

Resolved any title documentation discrepancies i.e. missing, incomplete, inaccurate and/or contradictory information

Worked closely with underwriters to produce accurate title commitments and policies

Communicated to customers the results of title examination report

CERTIFICATIONS

Notary Public – Licensed and Bonded –State of California Dec 2012 – Dec 2016

California Real Estate License BRE# 01956423 June 2014 – June 2018

EDUCATION AND PROFESSIONAL TRAINING

Bank of America Compliance Courses- Simi, Valley, CA April 2012 - June 2015

Mortgage Fraud Prevention

2015 Home Loans and LAS Service members Civil Relief Act

2015 Financial Crimes Compliance Training for Consumer

2015 Code of Conduct

2015 Business Continuity Awareness

FHA Annual Associate Certification

2015 Fair Debt Collection Practices Act (FDCPA)

2015 Bankruptcy Enterprise Awareness Training

Fair Credit Reporting Act (FCRA)

Allied Business School, Inc – Laguna Hills, CA March 2012 – March 2013

California Real Estate Principles and Practices

California Escrow Practices

Notary Public Courses

COMMUNITY INVOLVEMENT

L.A. Times Festival of Books A Placed Called Home Junior Achievement of Southern CA

Sabriya’s Castle of Fun Foundation Martin Luther King Jr. Parade City of Ventura

Mother’s in Action, Inc Koreatown Youth and Community Center

Foodshare, Inc Faith in Christ Ministries Bank of America Spirit Team

World Games Special Olympics

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