Arlan Uy De Guzman

B** L* *** Savanna corner Vidonia Street,

La Residencia de Sta Rosa,

Sta. Rosa, Laguna 4026, Philippines

+63-908-***-**** / +63-917-***-****)

E-mail add: acrx3a@r.postjobfree.com

Career Highlights:

• +18 year’s Professional work experienced from Global Multinational Companies (Hard Disk Drive, Electronics, Semiconductor, and Automotive & Industrial Applications including Specialty Chemicals & Lubricants).

• Operational Excellence in Program Management/Project Management such as Sales & Business Unit Management, New Product Introduction (NPI), Quality, Production (Lean Manufacturing), Process Management to Company Performance Measurement (from Product Development to Mass Production).

• Strong background in Sales, Customer Service and Business Development, Operations, Process Improvement, Production and Marketing Function along with Sales (Pre/Post Sales) including quote & contract preparation (from bidding preparation, development of Business to Customer Service support).

• Quality focus with QA & Engineering Department involving Supplier/Vendor Management, Product/Process/Customer Engineering Function, Process Development and Yield Improvement, Customer Claim/Quality claim, Quality Tools, 8D & 4D Analysis, ISO and Quality Management System Audit.

• Depth skills in different Business Models tools such as Lean Manufacturing, Process Capability, Equipment Capability, Original Equipment Manufacturing (OEM), from Design to Equipment Modification/upgrade to fabrication, Manpower Services/Deployment, Manpower Pooling and Product Technical Training/Services in Manufacturing Industry.

• Depth knowledge in PEZA, BOC Importation & Exportation Permits and Process requirements

(from LOA Application to Liquidation)

Work Experience:

May 2014 - August 2014

Dow Corning Singapore, Pte., Ltd, Philippines Representative Office Unit 2401 One San Miguel Ave., Condominium, San Miguel Ave., corner Shaw Blvd. Position: Business Development Manager

Job Description:

• Developed Business Mapping in Philippine’s Market for Industrial Application like: Power Plants

(Renewable Energy: Solar, Hydro, Windmill, Geothermal), Oil & Gas, Petrochemicals, Automotive

& Imaging Markets covering Electronics Manufacturing Industry.

• Serve as a bridge between Singapore & Philippines Satellite Office.

• Perform client presentation, meetings and technical follow up externally & internally.

• Customer Focus on Planning Development, Production, Shipment & Quality through Team Work by being a Team Champion

• Handle Customer Service Function for all inquiries, requirements & quotations. February 2010 – April 2014

Rucker & Kolls Philippines Inc.

Omniworth Bldg., 121 East Main Ave., Phase 5, Laguna Technopark, SEZ, Binan, Laguna Position: Business Development/Sales & Customer Service Manager Job Description:

Business Unit Management & Sales Marketing

x Manage Business Unit Operations & Strategy by providing Service Level Agreements

(SLA), providing successful execution of the agreed SLA to ensure that the business objectives of both the customer and the company are met. x Conceptualize strategic business direction & guidance for all stakeholders from Manufacturing to Shipping Department.

x Setting up of Business Continuity Plan (BCP) thru PDCA Cycle in all Business Model for a continuous Sales Pipe Line.

x Conduct Market, Product Analysis Trend & market demand to gather information & collectively plan a business report being presented with the Company CEO & Business- unit (BU).

x Provide Sales & Marketing Strategy to improve sales output for all Multinational & Local Sales Account.

x Product & Service Sales promotion via sales networking, strong communication & business channeling for ASIA Pacific Region.

x Conceptualize and provided the initiative to attend-setup Company’s booth during the yearly Semiconductor & Electronic Trade Shows or Exhibits as part of Marketing Strategy and business promotion.

x Presentation of Company Profile, Production Capability & continuous business networking

x Lead Management for potential new clients and conceptualize Business Development expansion of existing clients or accounts.

x Manage Communications internally & externally.

x Taking full responsibility to contain & resolve client related issues. x Manage to achieve Company’s goals & objectives thru KRA & KPI Targets. x Manage Alliances and 3rd parties (US Factory & 3rd party Vendor/s).

Customer Service & Operational Management

x Handle & Lead CS Group for all Customer Inquiry & Requirement from Pre-Sales to Post Sales, from Design, Product Development, Qualification to Mass Production. x Represent the Business Unit for all Customer Service Communication, Coordination & Development to further enhance External Customer Service Function. x Prepare & Sign Contracts, Quotation & Proposals as well as negotiation with Clients. x Support Customer through phone calls or email communication, Factory Visit or Production/Process Audit.

x Prepares Weekly Sales Report, Customer Order, Loading Plan & Manage Customer Complaints.

x Provide and attend Monthly to Quarterly Business Review (QBR) Meetings. x Customer Focus on Planning Development, Shipment, Delivery & Quality through Team Work by being a Team Champion.

x Conduct Customer Satisfaction Survey & Performance Report. x Support the entire Operation from Human Resources such as applicants screening, hiring, training development, performance appraisal or dismissal. x Assist Management & support subordinates to monitor Purchase Order, Sales Invoices, Account Receivable, Collectibles and Aging Reports. x Check & Review financial Reporting and Forecasting including OPEX (operational expense) and CAPEX (capital expenditures).

x Manage to review & check Revenue Recognition via Profit & Loss Analysis x Performance Measurement Analysis Internally & Externally based from Goals, Targets, Business Unit Performance from Product, Quality, Yield, Service and Delivery as well as Performance Measurement of the Team (people).

x Setting up yearly targets, deliverables, commitment aligned with set KRA & KPI along with Company’s Goal and Objective.

January 2008 – February 2010

Spire Technologies Philippines Inc.

Panorama Bldg., # 3, Calamba Premier International Park, Batino, Calamba City Position: Sales & Service Manager (Interim Operation Manager) Details of Function: Sales, Customer Service & Plant Operation Job Description:

Sales & Customer Service aspects

x Presentation of Company Profile, Production Capability & continuous business networking thru actual client visit.

x Product promotion by sales networking, strong communication & business channeling for Electronics & Semiconductor Industry.

x Sales & Marketing Strategy to improve sales output for all Multinational Account. x Company Business Development through Product Development, Client Expansion and business expansion to all existing and potential clients. x Prepare SLA, Contract, Quotation & Proposals as well as negotiation with Clients. x Prepares weekly sales report & customer loading plan. x Perform Pre-Sales & Post Sales Technical Support for potential & existing clients. x Lead Customer Service Group for the planning, allocation and production schedule requirements of end customers.

x Handle & Lead CS Group for all Customer Inquiry & Requirement. x Promote Product & Business Line or Service Development. x Assist & Support Customer through phone calls or email communication. x Assist Clients for any Plant or Facility Visit.

x Customer Focus on Planning Development, Shipment, Delivery & Quality through Team Work by being a Team Champion.

x Excellent Project Management, Coordination, communication skills in verifying, implementing project requirements from Design to Process Engineering as well as Quality & Safety Departments.

x Conduct Technical Support to Internal & External Customer. x Team Champion for all escalated issues or hot requirement in any customer query, concern, requirements & assistance.

x Monitor & check Purchase Order versus Quotation agreed pricing and payment terms. x Verification of Statement of Account (SOA) via Aging Report.

Operational Aspects:

x Oversee Plant Operation to achieve operational targets in terms of Efficiency & Quality

(LEAN MANUFACTURING PROCESS).

x Coordinate with CEO Facility Setup, Rental, Contracts & Operational Requirements. x Report directly to CEO & Company President for Business Status & Plant Operation. x Assist CEO for Plant Operation Function in terms of Production Operation, Quality & Shipment Performance.

x Attends P&L (Profit & Loss) Meeting with CEO & key personnel with respect to operational expense & capital expenditures.

x Responsible in maintaining Production/Shipment & Operational Quantity in order to meet customer satisfaction.

x Coordinate Logistic Documentation such as PEZA-Import/Export & BOC Requirements. x Localization of all Production Consumable Materials to save cost & shipment cycle time. x Coordinate with Company Lawyer all operational or human resources related issues. x Conduct daily Production Meeting & Production Planning with Supervisor. x Monitor production output & efficiency with respect to quality, time and motion/process cycle time.

x Verify & monitor production yield & defects/scrap rate. x Ensure proper FIFO System are implemented along with expedite hot lots. x Support entire factory operation (Design, Process, Production, Equipment/IMTE to QA) communication or dissemination of information or specification to engineering changes. x Prepare & review Standard Operation Procedure (SOP) for Quality System Requirements in line with ISO Certification preparation.

x Review and approve standard operating procedures, work instructions, one point lesson and engineering change notice prior production implementation. x Team Champion for any Quality Related issues internally or externally and providing root cause analysis to contain and prevent reoccurrence. May 2003 – January 2008

Device Dynamics Asia Philippines

OPT II Building, 4 West Road, Light Industry & Science Park One, Cabuyao Laguna Position: Sales & Customer Service Manager

Details of Function: Sales, Marketing & Customer Service x Presentation of Company Profile, Production Capability & continuous Business networking thru actual Client Visit.

x Sales & Business Development thru Product or Service Development and getting new client

& expanding potential business opportunity.

x Provide Sales & Marketing Strategy to improve sales output for all Multinational Sales Account.

x Perform Product Sales & Business Line/Service Development and Promotion. x Attends Semiconductor & Electronic Trade Shows or Exhibits as part of Marketing Strategy and business promotion.

x Product promotion by sales networking, strong communication & Business channeling for Electronics & Semiconductor Industry.

x Report Generation for Customer Requirement & Market Research for current business trend and development.

x Handle & Lead Marketing Group for all Customer Inquiry & Requirement. x Assist & Support Customer thru phone calls or email communication. x Prepare Quotation & Proposals as well as negotiation with Clients. x Provide proper guidance, training & performance monitoring of CS Representative under CS- Marketing Department.

x Monitors Invoice Issuance & payment based on Purchase Orders (PO). x Customer Support for internal quality audit, ocular visit or process improvement/requirement. x Customer Technical Support for any qualification, product or process assessment and production planning.

x Coordination for Production Planning & scheduling base on Customer Forecast or Market Demand.

x Customer Focus on Planning Development, Shipment, Delivery & Quality thru Team Work by being a Team Champion.

x Responsible in maintaining Production/Shipment & Operational Quantity in order to meet customer satisfaction.

Career Track Record & Sale’s Achievement x Improve Operation Growth & Sales Growth by as much as 35% from year 2003 onwards x Provided new business line such as Manpower Support, Machine Rental and Lease to own agreement to improve sales target.

February 1999 - April 2003

Hitachi Limited, Luzon Electronics Tech.

Gateway Business Park, Javalera General Trias Cavite Position: Senior Quality Engineer

Details of Function: Quality Engineer, ISO Management, Customer & Vendor Management x Responsible in maintaining Top Quality Products to improve Parts Quality and Operational Quantity to meet Customer Satisfaction as part of our Customer Quality Requirement. x Assist Customer for Manufacturing Engineering Support, Evaluations from First Article Inspection to Mass Production Process.

x Responsible in Monitoring the Incoming (Raw Mats), In-Process and Outgoing Products under Quality & Process Engineering Department.

x Planning & Implementation of ISO 9002 & 14001 Programs. x Develop & Implement Certified Quality System through Quality Awareness, Planning, Training & Standardization (CQI & TQC Programs).

x Responsible in maintaining Good Quality System by Internal Process Audit. x Conducts Documentation Audit to verify Compliance on Quality System. x Conduct Initial Product Qualification Report (First Article Run) prior Mass Production to verify Manufacturing Set-up & Process Capability.

x Conduct I/OQA, Process Capability Cpk & GRR Study to meet Customer Specification. x Setup effective Failure Analysis along with Root Cause Analysis via 8D Approach to improve Engineering Lot & Production Yield along with any Customer Quality Claim Problem. x Supervise QA Engineers & Technicians in Failure Analysis, Material Qualification or Technical Analysis Report to develop Skills & Productivity. x Monitors the effectiveness using QC Tools & SPC Analysis (Histogram, Correlation & Pareto Chart) and check the Process Result in order to utilize, update, revised Process and Quality System Work Procedures.

x Analyze ATE & Curve Tracer Test Result of Rejected Parts based on the Voltage & Current Output Curve Characteristic.

x Conduct SEM Analysis for Die Surface to check Visual & Mechanical Characteristic. x Conduct ESD FA & Material Qualification Report for ESD Sensitive Devices using ESD Measuring Tools & Equipment. Promote & Implement ESD Standard Specification Requirement.

x Supervise Accreditation of Suppliers to be part of the AVL. x Conduct External Factory Audits to ensure product quality of Raw Materials. June 1996- February 1999

Fujitsu Computer Products Corp., of the Phils.

Carmelray Industrial Park 1, Canlubang Laguna

Position: Product QA Engineer 2, Quality Assurance Department

Details of Function: Quality Engineer, ISO Management, Customer Support x Planning and Implementation of ISO 9002 Standardization Procedure. x Responsible in maintaining Good Quality System by Internal Process Audit. x Support Environmental Management System (EMS) ISO 14001 Requirements. x Monitors the effectiveness using SPC Analysis and check the Process Result in order to utilize, update and revise Process, Standards or Work Procedures. x Provide Local Training, Supervision & assistance to subordinates (Line Leader, Engineers, Technicians & Operators).

x Supervises Engineers & Technicians in Failure Analysis Investigation of Failed Hard Disk Drive, PCBA & FCBA to implement effective CPAR.

x Technical Support PCBA in Electrical & Visual reject from IQC to OBA Process. x Verification & Monitoring of all applicable Quality Control Tools useful for Product or Yield Improvement.

x Handles Customer Complains & Field Return Products for Report Analysis. x Perform Internal & External Failure Analysis, Evaluation of Hard Disk Drives & Printed Circuit Board Assembly (PCBA) during IPM & 5M Changes.

Trainings:

May 27~June 05, 2014 Basic & Advance Dow Corning Product Training Dow Corning Singapore

August 1996 - August 1997 Fujitsu Limited Nagano Plant Nagano, Japan x Manufacturing and Failure Analysis Engineering (PCBA, FCBA, SMT & HDD) x Product Quality Assurance Engineering

x New Hard Disk Drive Model for Fujitsu Computer Product (IPM for 4M changes) x Hardware and Software for Test Equipment and Failure Analysis x Basic Japanese Language Class

x Hard Disk Drive Technology Course

x ISO 9000 and CSA Basic Course

x ISO 14001 EMS Requirement

Seminars:

x September 1996 Fujitsu Limited Kawasaki, Japan

Quality Assurance Department & System Management

Mr. Uchiyama, Storage Products Group Fujitsu Kawasaki, Japan x June 1998 Fujitsu Computer Products Corp. of the Philippines ISO 14001 Environmental Management System (EMS) Program FCPP Promotion Secretariat

x August 1998 Fujitsu Computer Products Corp. of the Philippines Statistical Process Control (SPC)

Engr. Romeo P. Peralta, FCPP Assistant Manager, Facilitator Education:

Batangas State University (BSU) formerly Pablo Borbon Memorial Institute of Technology (PBMIT) Bachelor of Science in Electrical Engineering

March 1996

Instrumentation & Process Control

November 2010 ~ August 11, 2011 (Weekend Class)

I&E Instrumentation Training Center, Industrial Systems Inc., 788 Takad, Libjo Batangas City Awards: Belongs to I&E Top 3 Graduating Class with Exemplary Performance Skills:

x Oil & Gas Custody Transfer, Instruments, Calibration System x Proficient in using Microsoft Office Applications (Excel, Word, Power Point) x Has basic knowledge on Japanese Language

x Can communicate fluently in oral and written English and Filipino Self-description:

Team Champion, Proactive, Responsible, Assertive and Resourceful. Willing to travel, learn and acquire new knowledge and skills through training’s and seminars in & out of the country Personal Background

x Date of Birth: December 4, 1972

x Age: 42

x Sex: Male

x Status: Married

x Religion: Roman Catholic

x Citizenship: Filipino

x TIN#: 195-943-832

x SSS#: 04-0980815-9

x PAG-IBIG#: 000*-******-**

x Passport: EB2547991

References Available upon request

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