OKAFOR KENNETH NNAMDI

No ** John Onyejegbu Street, Greenfield Estate Amuwo Odofin Phone: 080********

Festac, Lagos State Email: acrx33@r.postjobfree.com

Resourceful professional with wealth of experience in operations and sales management, as well as sustained excellence in customer service and relationship building with business and community stakeholders. Analytic performer highly proficient in introducing creative process improvements to save time and money, while increasing productivity and maintaining high quality service. Extensive experience capitalizing on opportunities for management and staff to better communicate, collaborates, and advance business objectives. Background includes administration of contracts and investigations of employee misconduct and training. Superior capacity to develop and maintain relationships across all levels of organizations. Excellent analytical, project development and implementation skills.

Areas of Expertise

Consultative Sales

Business Development

Strategic Planning/Analysis

Team Development

Customer Relationship

Competitive Intelligence

New Business Development

Target Achiever

M.S. Office Suite

Continuous Improvment

Performance Management

Vendor Negotiations

Professional Experience

DIAMOND BANK PLC, Nnewi, Anambra Oct 2011 – may 2015

Relationship Officer/BRANCH UNIT HEAD MSME BANKING

Prospecting and conversion of new customers to the bank. Managing of existing customer relationships and successfully grew balance sheet from N280m to N650m between 2012 and 2013 and N997m by December 2014.

Opening accounts for customers; like current account, savings account, fixed deposits also expanded account base from less than 1000 to more than 4000 accounts.

Processing Customer’s transactions like: Credit facilities, International Trade Transactions; like Form Ms, LCs, and Bills for collections, etc. International and local fund transfers, like domiciliary account transfers, Presto local transfers, RTGS transfers, NEFT transfers, Electronic card transactions like Visa Credit Cards, ATM cards, etc.

Effective monitoring of customers enjoying credit facilities to ensure effective running of the facility and prompt pay down on maturity also Confirmations of customer’s checks/instruments before payment of such.

Preparation and presentation of daily/weekly/monthly/quarterly performance reports for the purpose of Monthly/quarterly Performance Review (MPR/QBR) meeting using MS Power Point.

Led sales (Direct Sales Agent) team to create the highest number (both in volume and number) and best quality of Retail Loans (Teachers Loan) in my region in 2013 and Handled the highest volume accounts in branch.

90% achievement of 2014 budgeted deposit volume of N1.2bn at December 2014 (N997m achieved) also 160% achievement of 2014 budgeted PBT of N20, 457,000 (N32, 741,000 achieved)

Structured and processed healthy credit facility for over 40 Medium scales businesses customers of the branch resulting to about 60% increase in revenue

KEYSTONE BANK LIMITED, Nnewi, Anambra Nov 2007 – Sep 2011

Unit Head; Commercial Banking Group (June 2008 – Sep 2011)

Managed existing relationships to elicit greater patronage for the bank from customers. Solicited for new customers and ensure we sign them into our books.

Coordinated for the marketing activities of team members. Organized monthly mass marketing for the entire marketing team of the branch.

Conducting departmental/unit meeting every Tuesdays, Thursdays to review activities and plan for next actions.

Coordinated and render weekly reports on the activities of the unit. Coordinate daily call memo of all team members and report same to management.

Relationship Officer (NOV 2007 – May 2008)

Rendering daily call memo on customers and prospects visited also made confirmations of customer’s cheques/instruments before payment of such.

Ensured customers enjoying credit facilities, running of facility and prompt pay down on maturity.

Prepared monthly performance reports for the purpose of Monthly Performance Review (MPR) meeting.

Suvex Delivery Services Limited, Lagos, Lagos 2002 – Nov 2007

Station Manager; Lagos Operation Head Office (Feb 2006 – Nov 2007)

Take responsibility of the station’s entire operation activities also for proper accounting of the station’s operation fund. Ensured proper implementation of the organizational processes.

Regularly do justification of workforce; if there is gap, identify, interview and recommend people for employment.

Frequently prepared and present various performance reports to Admin/Account Head office.

Attended and contributed to the strategic committee of the company.

Ensure prompt/timely payment of our service bills by our customers.

Take the marketing lead for the station and ensure that clientele base of the station is constantly increasing.

Operation Supervisor; Lagos Operation Head Office (2005 – 2006)

Identified the logistic need of the station; source for the right vendor, discuss and negotiate with them and recommend same to top management for approval.

Kept contacts and maintain good relationship with all available vendors/logistic outfits, airliners to achieve efficiency in out shipments through them also Ensuring prompt and timely delivery of all mails.

Coordinated the activities of the dispatch riders and drivers for movement of the cargo/bulk consignments. Liaise with other stations to ensure efficiency in routing system. Keep track of every mail that passes through system.

Supervised of the entire operation duties/activities. Accountable for every operational fund allocated to the unit for operational activities. Coordinated/monitored the take responsibility of total efficiency of the entire system.

Marketing Executive; Lagos Operation Head Office (2002 – 2004)

Identified target market. Articulated and presented proposal to the prospect in order to convert them to customers. Prepared daily marketing call memo.

Ensured optimal satisfaction of the existing customers to turn them brand loyalist and prompt/timely payment for the services we rendered to customers also constantly developing ways of improving on customer satisfaction.

Daily canvassing for customers to increase the customer base of the station.

Make efficient use of any first time mail received in the station as a clue to penetrate the receiving the company.

(NYSC) United Bank for Africa Plc, City, Borno State 2000 – 2001

Cash and Teller Officer

Confirmed and verified accuracy and genuineness of customer’s instruments, Capturing and payment of civil servants and military salaries. Receiving and paying customer’s instruments.

Received and pay funds from and to customers, delivering of bullion van with cash to zonal Head office.

Education & Training

Bachelor of Science, Business Administration, University of Benin, Benin City, Edo State

West African Senior School Certificate, Bishop Crowther Seminary, Awka, Anambra State

First School Leaving Certificate, Akaboukwu Primary School, Uruagu Nnewi, Anambra State

Courses

United bank for Africa PLC - Tellering Course – October, 2000

Bank PHB - Personal Effectiveness, Time Management and Organizational Skills – February, 2010

Bank PHB - Basic International Trade – February, 2010

IBFC Augusto - Asset and Liability Management Training – June, 2010

Bank PHB - Basic Accounting – September, 2010

Bank PHB - Trade Sales – November, 2010

BAA Consult - Diamond Bank Plc – Basic Credit – May 2013

IBFC Augusto - Diamond Bank Plc – Intermediate Credit – October 2013

Bode Zakari - Diamond Bank Plc – International Trade – August 2014

Professional Affiliations

Associate Member, Nigerian Institute on Management (NIM), V/I Lagos

Associate Member, The National Institute of Marketing of Nigeria (NIMN), Ikorodu Rd Lagos

Personal Details

Date of Birth: August 15TH, 1979 • Sex: Male • Nationality: Nigerian

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