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Customer Service Administrative Assistant

Location:
Decatur, GA
Posted:
October 03, 2015

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Resume:

DANA SEAY

Address: **** **** ***** **** ***. #B8, Atlanta, GA 30337 • Phone: 404-***-**** • E-mail: acrx2q@r.postjobfree.com

October 3, 2015

Dear Hiring Manager:

I am pleased to submit my job application for the position of Administrative Assistant. With my Bachelor’s Degree in Communications and over 7 years of hands-on experience in clerical and secretarial capacities, I am positive that my expertise and skills will be what your company needs.

According to the requirements stated in your job description, you need an enthusiastic team player with exceptional capability of managing routine clerical work of your office. Through my work at Little City Foundation, I applied and improved my secretarial abilities that I initially developed during my education. I am highly skilled in organizing meetings, distributing agendas, taking minutes at a variety of organization meetings and sending them to the appropriate attendees. Moreover, I am able to administer a range of executive support tasks in a team environment. Over and above, I possess advanced knowledge of Microsoft Office Suite, Outlook and MS Access.

By virtue of my education, skills and experience, I am sure that I’ll be a perfect addition to your team. I look forward a chance of meeting with you and discuss my eligibility for this Administrative Assistant position. I will call you after six days to see if you have received my application. Meanwhile, I can be reached at 404-***-**** or via email at acrx2q@r.postjobfree.com. Thank you for taking the time to consider my application.

Sincerely yours,

Dana Seay

DANA SEAY

Address: 2900 Camp Creek PKWY Apt. #B8, Atlanta, GA 30337 • Phone: 404-***-**** • E-mail: acrx2q@r.postjobfree.com

FOCUS:

Administrative Assistant

SKILLS:

Computer Proficient Knowledge in shipping through various delivery companies

Experienced in Microsoft Office Great Customer Service Skills

Knowledge in Quickbooks Proficient in Data Entry

Knowledge in Sage100Application Plus Experienced in Operating Office Equipment

EDUCATION:

Hampton University, B.A. Journalism and Communications, GPA: 3.39, September 2002-May 2006

Emphasis: Broadcast Journalism

Dean’s List: 2003-2006

WORK EXPERIENCE:

Logistics and Accounting Assistant, July 2015-Present

The Monarch Beverage Company (Randstad Inc.), Atlanta, GA

GENERAL OFFICE RESPONSIBILITES

Perform administrative tasks and secretarial duties in the office (supplies management, answer phone calls, mailing of packages at the post office when needed, pick up mail daily, filing, among others).

Manage relationship with some vendors (phone, copier, management office, etc.).

LOGISTICS

Order lab samples to our different vendors and do the follow up.

Change labels and prepare samples for shipment, track every shipment until it is received by our clients/subsidiaries.

Prepare online shipments for courier pick-up, FedEx, DHL, etc.

Update the internal document with current status of samples, due dates, shipping dates, etc.

Organize shipments in the US by asking for competitive quotes to different transporters, follow up deliveries to customers, invoicing.

Control accuracy of freight invoices.

File freight claims in case of damage.

Make sure the office is stocked appropriately/cases/bottles.

Keep back room organized.

ACCOUNTING

Bookkeeping, maintain and record business transactions in general such as enter invoices into the accounting system for all three companies, maintain payables records, mailing checks, etc.

Organization and filing.

Medical Data Entry Clerk, February 2015-May 2015

FTI Consulting (Randstad Inc.), Atlanta, GA

Be responsible for operating data entry devices, processing client and care partner information, reviewing data errors, and resolving inconsistencies.

Keep track of received data and source documents.

Contact clients/care partners to resolve questions, inconsistencies, or missing data.

Confirm accuracy of data such as days, dates, times and locations.

Compare data entered with source documents, or reenters data in verification format.

Review and makes necessary corrections to information entered.

Generate reports and responds to inquiries regarding entered data as requested.

Complete all work efficiently and effectively.

Contribute to a team effort and accomplish related results as required.

DANA SEAY

Address: 2900 Camp Creek PKWY Apt. #B8, Atlanta, GA 30337 • Phone: 404-***-**** • E-mail: acrx2q@r.postjobfree.com

Program Director, January 2014-November 2014

The Well Discipleship Training School, Atlanta, GA

Enforce a comprehensive student development program that encourages student involvement, participation and leadership that emphasizes positive citizenship and responsibility.

Answer directly to the President and Provost of The Well as well as communicates their implementations.

Keep students and staff informed about all programs and activities through promotion and publication.

Assist with student discipline issues.

Facilitate collaboration, innovation and creativity among students, faculty, staff, and administration.

Schedule staff to cover the hours of operation

Available during hours of service to monitor the operation, address staff concerns, as well as ensure quality and quantity of work produced by the staff and student.

Schedule and facilitate meetings with students.

Implement a fall and spring semester curriculum for the students.

Complete selected readings and books to further knowledge deemed useful in success as the Student Director

Maintain records/archives regarding general programming and students specifically.

Teach and facilitate select classes and events.

Inform and discuss with students institutional policies and procedures and how these relate to their lives/activities.

Maximize student involvement opportunities that provide hands-on learning experiences for students.

Finance Assistant, March 2012- November 2014

The Well Discipleship Training School, Atlanta, GA

Work closely with the Chief Financial Officer to ensure smooth operation of all finance matters.

Support the CFO by inputting into sales and purchase ledgers from source documents.

Input accounting data into Quickbooks accounting system with speed and accuracy.

Assist in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required.

Plan, organize and manage own workload to ensure my contribution to the organization's monthly financial reporting process is achieved in a timely and accurate manner.

Ensure swift payment of invoices.

Oversee and enforce Account Receivables

Provide financial support to team members.

Schedule and hold financial meetings for all tenants and students

Assist in financial clearance procedures for students

Any other duties that may be deemed appropriate to this role.

Community Relations Manager, January 2012-November 2014

The Well Discipleship Training School, Atlanta, GA

Helped organize and plan programs and events that promoted good will and fostered relationships with other community leaders and organizations.

Supervised the charitable contributions program, including coordinating the approval process, screening requests for financial support, and directing the disbursement of funds.

Human Resource Assistant, June 2011- November 2014

The Well Discipleship Training School and MC Foundation, Atlanta, GA

Assisted with employee training, compensation and relations for client Levy Restaurants.

Responsible for the organization, distribution and procurement of hundreds of uniforms for their employees.

Practiced and promoted the policies and procedures that Levy upholds while fostering strong relationships with operations through accessibility and responsiveness.

Showed flexibility and competency when moved to different areas where the client needed assistance during the events.

DANA SEAY

Address: 2900 Camp Creek PKWY Apt. #B8, Atlanta, GA 30337 • Phone: 404-***-**** • E-mail: acrx2q@r.postjobfree.com

Administrative Assistant, December 2012-February 2012

John Marshall Law School (Randstad Inc.), Atlanta, GA

Provided sound administrative assistance experience to school staff maintaining complex records and files such as grades and other sensitive information.

Displayed strong oral communication skills and competency handling routine office activities including greeting visitors, answering telephones.

Offered assistance with the effective use of small office equipment, including copy machines or multi-line telephone systems as well as computers for data entry, reports.

Offered a position but turned it down to assist the CFO at The Well Discipleship Training School.

Customer Service Representative, October 2009-June 2011

Wipro Inc., Atlanta, GA

Provided Handled customer inquiries and complaints tactfully and effectively resulting in high level of satisfaction and customer relations.

Assisted with performance goals by increasing the amount of calls taken.

Office Manager, March 2008-June 2009

Beulah Tabernacle, Newport News, VA

Facilitated the design and development of the Church’s Bylaws and Policy and Procedures document.

Planned, coordinated, and managed events resulting in a positive and professional portrayal of the organization.

HONORS AND ACTIVITIES:

Hands on Atlanta, 2012-2013

Completed The Well Discipleship Training School, 2009-2012

2nd Runner-Up in the Miss Norfolk Virginia Pageant, 2008

4th Runner–Up in the Miss Southeastern Virginia Pageant and the Community Service Award, 2008

Who’s Who Among American Students in Colleges and Universities, 2005

International Golden Key Honor Society, 2005

Hampton University Orchestra, 2003-2006



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