Customer Service Manager
Resume:
CAREER SUMMARY
Results-oriented Warehouse Professional with more than 20 years’ experience in a fast paced; customer-focused sales and warehouse environment. Recognized for exceptional accuracy and attention to detail in collecting appropriate data and reporting information to senior management. Highly trusted to maintain strict confidentiality regarding sensitive business decisions.
COMPETENCIES
■ MS Excel ■ MS Word ■ Ten Key Proficient ■ MS Outlook
■ Peachtree ■ Forklift certification ■ ISO 9001:2000 Internal Auditor Course
PROFESSIONAL EXPERIENCE
MAY 2012 -
PRESENT Process Solutions International (PSI) HOUSTON, TEXAS
Shipping/Receiving Manager/Quality Assurance/Quality Control Tech/Production Coordinator
Responsibilities are diverse as I work in various roles and often crossed over into other departments to ensure customer satisfaction and on time ship dates are met or exceed expectations. Verify materials shipped and received are reconciled against pertinent documentation. Establish and maintain procedures for determining and meeting company and customer receipt and delivery commitments by handling materials, providing labor, and effective use of time. Follow receiving/shipping methods for materials using the operations procedures. Resolve emergent issues for expedited deliveries to the client site. Confer and correspond with establishment representatives to rectify problems with receipts and with shipments as needed. Ensure housekeeping standards are maintained on a daily basis. Promote and enforce a safe work environment. Manage inventory and stock rotation. Maintain all shipping and receiving records as directed. Load and unload trucks using a fork lift and/or electric pallet jack. Act as back-up driver for in-town deliveries.
Other Primary Responsibilities
Help with training new employees on shipping, receiving and assembly of products.
Recommend and assist in implementing operating procedures and promote continual improvement within the shipping, receiving, quality assurance, and plant operations.
Assist Operations Manager and Quality Assurance Managers as needed.
MARCH 2011 -
MAY 2012 Howco Metals HOUSTON, TEXAS
Shipping Supervisor
Managed and monitored outgoing freight by means of checking quantity counts, serial numbers, and documenting product by taking pictures. Managed ship preparation to make sure that all outgoing orders were correct and packaged in a safe manner to ensure no damage occurred to the product while in transit. Identified areas to improve work flow performance. Developed methods so that department can increase moves per hour and decrease response time without sacrificing safety. Used shipping methods such as UPS, FedEx, DHL, as well as the authority to dispatch 14 onsite Penske tractor trailers and Hot Shot truck.
MARCH 2009 -
FEB. 2011 Century Corrosion Technology HOUSTON, TEXAS
Shipping/Receiving Manager
Managed and monitored outgoing freight by means of checking quantity counts, serial numbers, and documenting product by taking pictures. Managed ship preparation to make sure that all outgoing orders were correct and packaged in a safe manner to ensure no damage occurred to the product while in transit. Developed methods so department could increase moves per hour and decrease response time without sacrificing safety. Assured on-time deliveries and customer service. Measured production standards to meet or exceed daily goals. Coached and lead other employees with supervisory responsibilities. Demonstrated a commitment to CCT core values of safety, integrity, process improvement, and customer satisfaction. Reviewed shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping schedules utilizing knowledge of shipping procedures, routes, and rates. Conferred with driver(s) (internally and externally) to determine space requirements and position of shipment in trucks and lay out position of shipment. Inspected loading operations to ensure compliance with shipping specifications. Responsible for dispatching company truck for deliveries and pick-ups as well as the maintenance of the company forklifts. Maintained excellent working customer service relationship with outside shipping suppliers to insure the company was receiving the best rates possible for shipping needs.
Other Primary Responsibilities
Inspected material handling equipment for defects and notified maintenance personnel or Operations Manager of need for outside service or repair.
Assisted Operations Manager in processing orders for shipment when necessary.
Assisted customers by checking on status of finished orders and scheduling deliveries.
Assisted other employees by informing them of future projects, and rush deadlines.
Performs periodic inspections of work area and employee work habits to ensure compliance with company policies and procedures.
JULY 2006 -
FEB. 2009 Process Solutions International (PSI) HOUSTON, TEXAS
Shipping and Receiving Manager
Ensured that materials shipped and received are verified against pertinent documentation. Established and maintained procedures for determining and meeting company and customer receipt and delivery commitments by handling materials, providing labor, and effective use of time. Recommended and assisted in implementing operating procedures, promote continual improvement within the operation. Followed receiving/shipping methods for materials using the operations procedures. Resolved emergent issues for expedited deliveries to the client site. Conferred and corresponded with establishment representatives to rectify problems with receipts and with shipments as needed. Accountable for staffing, training, motivation and leadership within area of responsibility. Ensured housekeeping standards were maintained on a daily basis. Promoted a safe work environment. Managed inventory and stock rotation. Maintained all shipping and receiving records as directed. Enforced safety regulations and practices. Loaded and unloaded trucks using a fork lift and/or electric pallet jack. Act as back-up driver for in-town deliveries. Trained, mentored, and supervised shipping & receiving personnel.
JUNE 2005 -
JULY 2006 Cor-Pro Systems, Inc. HOUSTON, TEXAS
Shipping/Receiving Manager
Coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment: Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates. Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. Conferred with drivers to determine space requirements and position of shipment in trucks and lay out position of shipment. Inspected loading operations to ensure compliance with shipping specifications. Dispatches company truck for deliveries and pickups. Filed quality control reports for damaged shipments. Inspected material handling equipment for defects and notifies maintenance personnel or production supervisor of need for outside service or repair. Prepared daily forklift maintenance report. Directed movement of shipments from shipping and receiving to storage or work areas.
Other Primary Responsibilities
Assisted Production Supervisors in processing orders as needed.
Assisted customers by checking on status of finished orders and scheduling pickups and deliveries.
Assisted other employees by dispensing shop supplies such as paper, paint, tape, PPE, etc.
Performed periodic inspections of work area and employee work habits to ensure compliance with company health and safety policies. Reported any findings to Safety Coordinator.
Performed other duties as assigned by the employer.
JAN. 2004 -
MARCH 2005 TOMMIE VAUGHN FORD HOUSTON, TEXAS
Service Advisor/Quick Lane Manger
Provided sales, customer support and service to all current and new customers. Responsible for repair order input, parts ordering dispatching of automobile repair order a managing four technicians. Assisted in the diagnosis and resolving of customers automobile problems.
* Multiple Ford Service Certifications
OCT. 2001 -
DEC. 2003 Royal Window Coverings HOUSTON, TEXAS
Customer Service Representative
Provided sales, customer support, account management, and call center support to a variety of customers/vendors in the home décor market such as Home Depot. Responsible for the entry and processing of customer inspect for any damage make reports to management for various order entry errors and or product problems as well as troubleshooting with external customers/vendors.
JAN. 2001 -
AUG. 2001 VALLEN SAFETY and SUPPLY HOUSTON, TEXAS
Customer Service Representative
Provided sales, customer support, and account management to a variety of customers. Responsible for the entry and processing of customer orders for 850 accounts for various safety, environmental and fire products for three Fortune 500 companies. This included providing quotes, product return and gathering information related to products using various sources including company catalogs as well as Internet research. Assisted in inventory control, product management, and movement of product to various customers.
Actively participated in training conferences for various vendor products such as:
Respiratory protection
Personal protective clothing
Fall protection
Industrial safety products
First aide/medical
Spill control
Fire protection
Hazmat storage and handling
Gas detection and environmental monitoring
Eye, face, head, and hearing protection
EDUCATION
NORTH HARRIS COUNTY COLLEGE SPRING, TEXAS
September 1993 – September 1995
General Studies
References
Mason Kothmann
Former coworker at PSI
acrwwv@r.postjobfree.com
Michael Howell
Former coworker at PSI
acrwwv@r.postjobfree.com
Wesley Hyde
Former coworker at PSI
acrwwv@r.postjobfree.com
Kerri McClure
Former coworker at PSI
acrwwv@r.postjobfree.com
Larry Aikens
Former supervisor at Office Max
acrwwv@r.postjobfree.com
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