David Coltrane

**** ******** *****, ***** ***** 972-***-**** acrwwb@r.postjobfree.com

Summary

A highly accomplished and driven information technology professional with proven skills in production processing, batch, data distribution, monitoring, problem solving, and client interaction. Oversees multiple processes and quickly resolves issues to maintain smooth operations companywide. Keeps management abreast of challenges and facilitates the development of solutions. Leverages exceptional multitasking abilities to ensure the achievement of key goals and secure the lasting success of an organization.

Technical Skills

Mainframe, SQL (Stored procedures, DTS, SSIS, replication), Enterprise Schedulers (Tidal, Xcellenet), Solarwinds (Orion) FTP/SFTP; NDM, ActiveBatch, Putty, Sterling Control Center, F5. ServiceNow ticketing, HP Proliant G2 - G8 building and decommission. Windows Server 2008, 2012 R2, Nagios, HP SIM, Orion, Active Directory.

Experience

Match.com, Dallas Texas

NOC Engineer Jr. (night shift) 09/2014 12/2014

Build and decommission HP Proliant G2 - G8 servers. Including installing Windows server 2008 and Window server 2012 R2.

Monitor network activity with Orion and Nagios.

Inventory datacenter and put all data in an Excel spreadsheet.

Stop and restart services to keep data flowing.

Heartland Payment Systems, Plano Texas

NOC Engineer (Day Shift / Night shift) 2012 – 2013

Analyze, develop and implement automated process and controls for managing multiple workloads.

Analyze application batch failures and provide resolution to eliminate reoccurrence across all platforms.

Develop automation tasks to eliminate manual process.

Participated in Data Center Services projects for process automation, software upgrades and replacement projects by tracking progress and issues while mitigating risk to project completion.

Monitored systems for continuous, efficient day-to-day operation of all of platforms for the company's End-Users.

Documented and escalated alarms and insured resolution.

Monitored, triage and log incidents using ticketing system.

Reset user passwords, assisted end users as needed.

Was Incident Coordinator until incident resolution. Contributed to the rapid resolution of incidents by calling for the necessary assistance from any Support staff member or support organization, and escalated issues with support organizations as well as internal personnel when required.

Penson Financial, Dallas, Texas

Production Engineering Specialist (Third Shift), 2007-2012

Ensured successful execution and completion of overnight batch processing.

Oversaw and supported creation/distribution of critical start of day data for 300 clients and 1,000,000 account holders.

Performed server maintenance.

Prepared reports related to production problems and activity for management review and action.

Provided hourly status updates to key stakeholders, as well as top clients and vendors.

Used SQL scripts to monitor file load status and fix file issues.

Troubleshot file transfer and data movement issues.

Used Tidal to monitor job processes and job scheduling.

Brinker International, Dallas, Texas

Operations Specialist (Third Shift), 1991-2006

Operated and maintained five AS/400s, including PTF installs, assisting with version upgrades, file reorganizations, and reclaiming storage.

Performed all system backups, including full system and incremental daily backups.

Assisted with the company disaster recovery plan for compliance.

Managed 100+ network servers, including swapping out drives and working with the network engineers to ensure data movement was always processing.

Led data recovery and troubleshot connectivity issues for 1,200+ restaurants.

Printed payroll for store employees and corporate office.

Assisted in upgrading IP address for each restaurant in Xcellenet to the AS/400.

Completed polling of 1,200+ stores in timely fashion nightly, resolved conflicts, and researched Xcellenet issues.

Wyatt Cafeterias, Dallas, Texas

Computer Operator, 1985-1991

Processed orders from restaurants.

Directed backups for AS/400 and NCR 8585.

Printed payroll.

Comgraphix, El Paso, Texas

Computer Operator, Programmer, 1984-1985

Performed maintenance on RPG II programs.

Tested and rewrote programs.

Performed all daily and system backups.

Education

University of Texas, El Paso, Texas, Course Work in Computer Science, 1983-84

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