KAREN HILL-MAAS

*** ********* *****, ********, *******, L6J 4S5

Res: 905-***-**** Mobile: 647-***-**** Email: acrwvb@r.postjobfree.com

CAREER PROFILE

A results oriented sales professional with more than nineteen years of progressive experience. My work history has provided extensive experience and success in launching new products, conducting product knowledge sessions, hiring, training, coaching and managing a full complement of staff.

My areas of strength include prospecting, cultivating existing clients, attention to detail, the ability to prioritize multiple tasks and a flair for creativity.

BUSINESS EXPERIENCE

DIRECTOR OF HOUSEHOLD OPERATIONS 04/11-present

STAY AT HOME MOTHER – Oakville, Ontario

NELSON EDUCATION LTD, Toronto, Ontario 01/08- 04/11

SALES & EDITORIAL REPRESENTATIVE – GTA

Responsibilities and Achievements

Built solid relationships with professors in the areas of Business & Economics at The University of Toronto and George Brown College.

Worked with Book Stores staff to ensure appropriate inventory levels in order to maximize sell through and reduce returns.

Exceeded the expectations of the instructors during the upgrade to SAM 2007 at George Brown College, who at the time were the largest user of SAM in Canada.

Successfully reduced attrition rates at schools through the use of custom publishing solutions.

Completed bi-weekly and monthly reports in a timely manner.

Increased sell-through and revenue by creating custom course material where deemed necessary.

Worked with Acquisition Editors to identify potential authors of texts and supplements.

Attended Book Fairs at Colleges and Universities to promote Nelson Publishing products.

Worked as a mentor to three new employees at Nelson to help them through their tough first few months at Nelson.

PLASTIC PLUS, Toronto, Ontario

TERRITORY MANAGER – Southwestern Ontario 01/06 – 04/07

Responsibilities and Achievements

Managed a territory from Oakville to Windsor of 125 accounts.

Opened 44 new accounts that were consistently purchasing their ophthalmic lenses from Plastic Plus.

Increased existing customer sales through extensive relationship building, solution-selling and timely follow-up.

Introduced a new “Free-Form Progressive Ophthalmic Lens” design to new and existing Eye Care Professionals. This lens was innovative to the industry and increased the likelihood of patients being able to wear progressive lenses successfully.

Continually increased sales quarter over quarter in 2006 and into 2007.

Conducted product knowledge sessions for both Eye Care Professionals and their staff, ensuring they could adequately explain to their patients which lenses were best suited to them and why.

Developed presentation for first year Opticianry Students at Georgian College so they have a better understanding of Plastic Plus and the new Free-Form Progressive Lenses

Attended all industry trade shows to ensure Plastic Plus was well represented and to increase Practitioner knowledge about our company and or unique products.

COOPERVISION CANADA, Markham, Ontario

TERRITORY MANAGER – Toronto West, Barrie, Niagara Peninsula 04/05 – 12/05

Responsibilities and Achievements

Manage a territory of 425 accounts accounting for 12% of company sales.

Increased awareness, demand and sales of the Proclear Multifocal contact lens, a revolutionary new contact lens that has improved Presbyopic patient’s success rate in wearing contact lenses in my territory by more than 400%

Was the sole Sales Representative within CooperVision to exceed Sales targets in Q4-2005.

Increased aggregate sales in my territory by three percent versus last year.

Cultivate existing client base by focusing on the individual needs of every Optical Practitioner and developing strategies that assist them in the growth of their contact lens business.

Conduct routine product and industry knowledge sessions in order to educate Optical Practitioners with the most up-to-date contact lens technology so that they are better able to serve their patient base.

OCULAR SCIENCES CANADA INC., Markham, Ontario

TERRITORY MANAGER – Toronto West 01/01 – 01/05

Rural Ontario and Interior British Columbia 01/00 – 12/00

Responsibilities and Achievements

Managed a territory of 375 accounts accounting for 15% of company sales.

Established and developed working relationships with Optical Practitioners, introducing them to Ocular Sciences and its full complement of contact lenses.

Launched the Hydrogenics 60UV, OSI Aspheric, OSI 1 Day and the revolutionary OSI Toric contact lenses.

Exceeded sales budget by 10% in Fiscal Year 2004.

Consistently exceeded sales budgets in every quarter between 2002 and 2004.

Attended all national and regional sales conventions to introduce new products and conduct product knowledge sessions.

Developed and conducted product training sessions for Optical Practitioners and their staff to ensure superior service was given to patients. This effectively translated into increased patient retention, and revenues, for the optical practice.

WORK RELATED SKILLS

The Internet, Windows, Word, Excel, PowerPoint,

Wilson Counselor Sales Skills

EDUCATION

Bachelor of Physical and Health Education – McMaster University - 1993

INTERESTS

Alpine Skiing, Golfing, Wakeboarding, Gardening, Home Decorating

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