JOAN P. CLOUTIER

*** ****** ******

Bristol, CT *6010-5015

860-***-**** acrwu4@r.postjobfree.com

SUMMARY

Management executive with extensive background in identifying strategic opportunities, risk management and improving operational efficiencies. Effectively lead diverse groups with a proven track record of creatively solving complex business problems and motivating and coaching employees.

PROFESSIONAL EXPERIENCE

FARMINGTON BANK, Farmington, CT 2002-2015

A stock owned banking institution concentrated in mid-level business financing throughout New England to an extensive spectrum of industries.

Vice President, Commercial Loan Operations Manager 2013-2015

Responsible for all Operations and Audit certifications, including SOX controls, Risk management, customer service, quality control and reporting.

Operating assets included 15 sites, 2 office locations and 23 operations employees. Team Operating budget of $3 million.

Built and lead an Operations team to respond to the customer needs of a $2.6B portfolio.

Established and led the Mainframe Conversion Team (Loans) which allowed an on time exchange with no loss of customer service levels.

Established a program to effectively manage end-to-end review of new loan structuring resulting in a 26% increase in production.

Instituted 12 revised procedures to optimize technology and processes which reduced annual operating costs by $250,000.

Vice President, Risk Management/Special Assets 2008-2013

Responsible for the management and oversight of all Criticized Assets, including Commercial, Residential and Consumer portfolios.

Transformed quarterly reporting of the criticized and special mention portfolios resulting in highest audit ranking of the Federal Deposit Insurance Corporation.

Reset the corporate culture to an asset quality mindset via increased reporting to Executive Management and the Board of Directors.

Worked in conjunction with external auditors to standardize SOX risk ratings throughout the company.

Closed 5 manufacturing plants and sold assets to include Commercial Real Estate, Receivables, Machinery and Equipment resulting in no loss to the Bank.

Provided alternate funding to 158 residences in CT to allow homeowners to retain ownership, often working with the State of CT courthouses.

Assistant Vice President, Commercial Loan Officer 2002-2008

Responsible for providing funding to mid-level CT businesses in the form of commercial mortgages, lines of credit, equipment financing and letters of credit.

Managed a commercial loan portfolio of 117 borrowing customers and worked with the Senior Loan Officer to oversee the bank’s entire commercial portfolio.

Introduced the concept of targeted reviews resulting in exceptional state and federal audits.

Assisted in the creation and expansion of the Risk Management department.

WOLCOTT TIRE & BATTERY, INC, Wolcott, CT 2001-2002

Office Manager

BANK OF SOUTHINGTON, Southington, CT 1994-2001

Credit Analyst

BANK OF AMERICA, Hartford 1980-1994

Loan Review Specialist

EDUCATION

Finance, American Institute of Banking

Business Administration, Tunxis Community College, Farmington, CT

Microsoft Office Suite

AFFILIATIONS

Notary Public, State of CT

Nutmeg TV Board Member, Farmington, CT

CT Youth Group Facilitator, Hartford, CT

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