Andrea Williams, B.A.

acrwtd@r.postjobfree.com • 407. 493. 8897

Marietta, GA. 30062

A position in a respectable company where, I will be able to expand my knowledge, gain experience, and develop fundamentally. My skills consist of being, highly organized, accurate and a results-oriented professional with over 5 years of experience providing thorough and skillful administrative support on an executive-level. I am a self-motivated professional with excellent performance skills; capable of completing essential duties efficiently. Excel at completing task under time constraints and ensuring they are accurate and meets the tailored needs of the client.

Account Analyst • Data Entry • Microsoft Office Suite • Office Management • Problem Solving • Outstanding Interpersonal Skills • Client Relations • Organizational and time management skills • Analytical Thinking •

50 WPM • Research and Planning • Sales force •

PROFESSIONAL EXPERIENCE

Morneau Shepell (Express Staffing) • Atlanta GA. • Oct. 2014- to Present

Billing and Benefits Analyst

Strategically solves members account issues, while ensuring HIPAA guidelines are being followed. Maintain and complete customers’ accounts, monitor data, files, formatting and other data work via Excel.

Generate hundreds of Sales force cases daily within the database. Handle all high priority client cases in an efficient and professional manner. Created reports that reflected the internal accounts and billing of each client as well as the stages the requisition is in.

Demonstrate an advanced ability to problem solve, maintain professionalism and call control with all clients concerns and issues. Generate invoices, binders, and correct billing issues on member’s accounts. Generate invoices, binders, and correct billing issues on member’s accounts

Act as a liaison on behalf of the clients to resolve issues. Effectively communicate changes, company policies, and/or procedures as determined at the time of the case.

Works in depth with Ariel Benefits, Excel, Word Document, Outlook, Customer Wise, Google Chrome, etc.

Home Suite Home • Orlando, FL. • December 2013- September 2014

Front Desk/Office Manager

Provided support on an executive level including creating consumer spreadsheets and office management. Responsible for effectively scheduling customers with rooms, money management, training new hires, performing monthly office updates.

Created and organized customer’s portfolios, which contained payments, contracts, hotel policies. Supported complex and deadline-driven operations; able to identify goals and priorities as well as resolve issues in initial stages.

Bookkeeping responsibilities consisted of managing payments for orders and inventory via credit card and electronic transfers, as well as processed invoices and managed account files. (Accounts Receivable)

Ran nightly audits, which consisted of counting my personal bank that contained over $10,000, while ensuring that all information pertaining to the desk or related areas were passed on to the morning shift manager or supervisor.

Assisted in new-hire and on-going training. Supervised Front Desk Receptionists in Cash handling procedures to maintain accuracy.

Andrew Storie Family Law • Altamonte Springs, FL • Jan 2014- July 2014

Pre-Suit Secretary/ Legal Assistant

Client-focused Paralegal with extensive experience in researching and analyzing legal issues while, maintaining confidentiality and professionalism with each client with respect to ensuring they receive exceptional quality care. Drafted complaints, reviewed and edited legal documents, and transcribed court pleadings.

Maintained the attorney calendar by planning and scheduling attorney meetings, conferences, teleconferences, depositions, and traveling. Preparing discovery/interrogatory requests, and drafting correspondence to clients and attorneys.

E-Filed, motions to compel, discovery, and opening letters and Emailed to appropriate personnel. Maintained an accurate and up-to-date database instrumental to evaluating case progress.

Organized clients files to ensure legal documentation was accurate and in order. Produced all of the records and bills for clients in a timely manner enabling case managers to excel at meeting their monthly quotas.

Integrated traditional investigative methods such as the law library, Lexis Nexis, and West Law to obtain case sensitive documentation for the senior attorney in preparation for trial.

HAWN Law Firm • Orlando, FL. • Jan 2013- Jan 2014

Paralegal/ Legal Assistant

Performed administrative and clerical duties for multiple attorneys ensuring accuracy and time demands are met. Strategically researched client’s cases in preparation for trial.

Answered multiple phone lines for more than 4 Attorneys who specialized in immigration, family law, and criminal law.

Provided administrative support for multiple departments and demonstrated the ability to improvise, improve procedures, and meet demanding deadlines.

Developed cases by maintaining contact with appropriate personal involved in the case. Scheduled depositions, prepared and forwarded summonses and subpoenas, drafted complaints, prepared and filed discovery requests.

Processed monthly expense reports reflecting balance due from clients and reached out to them to collect balance.

General administrative duties which consisted of faxing, managing files, answering and directing calls, creating spreadsheets and mail merges for general correspondence.

Kid City USA • Sanford, FL • Jan 2012- Nov2012

Directors Assistant

Assisted in the maintaining of the facility and ensured all the regulations and procedures were being followed. Ran reports, acted as a liaison between parents and teachers, and reached out to vendors. Helped maintain the daily operational structure ensuring the companies brand was reflected with every client.

Administrative duties, which consisted of faxing, managing student files, obtaining and maintaining immunization records and contact information, and processing payments for student records.

Monitored the facility, ensuring that it is a safe and healthy place for children, and adhere to proper state codes.

Managed the hire process ensuring each candidate is capable to adhere to regulations and complete the necessary tasks effectively.

Assisted with the director to create a budget for the facility, submit payroll and purchase necessary inventory.

EDUCATION

University of South Florida Political Science December 2013

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