Sumathi M Email: acrwt2@r.postjobfree.com

SAP SD & Vistex Consultant Ph: +1-224-***-****

Summary:

Over 11+ years of SAP Sales and Distribution which includes 3 years of SAP Customer Service (CS Module), 2 years of Vistex and 7 years of SAP Solution Manager Experience.

Worked in Implementation, Upgrade, Rollouts and Production Support Projects

Worked with Clients Kraft Foods, Southern Wines & Spirits, Mead Johnson Nutrition, H.J.Heinz, Arla Foods, General Atomics, Rohm & Haas, Bayer Material Science, Ericsson

Experienced in working for Full Life Cycle Implementation, starting with Project Preparation, Design, Realization, Testing, User trainings, Pre and Post Go-Live and Hyper care.

Extensive experience in Requirement gathering, Conducting Workshops, developing the Process Definition documents, FIT/GAP analysis.

Experienced in Interfaces development. Participated in Requirement gathering sessions with Third Party Logistics service providers to develop the Interfaces and with Middleware Consultants.

Worked with all sub processes in SD. Enterprise Structure, Master data, Sales Order Processing, Pricing, Deliveries, Shipping, Billing – Standard and Intercompany and Stock transfer Orders, Available to Promise, Contracts, Make to Order, Advanced Returns Processing and integration with other Modules MM/WM/PP/LE/QM/FICO

Expertise in Pricing; Customization of Pricing in Sales and Distribution by defining Pricing Procedure, Condition Type, Condition Tables and Access Sequence using Condition Technique.

Experience in Logistics Execution (LE) functions including delivery processing (inbound & outbound), picking, packing and Goods Issue, Shipment, Shipment Costs documents and SAP Warehouse Management

Worked on EDI Interfaces, ALE and IDOCS, LSMW.

SAP CRM sales order processing, Business partner set up

Experience with SAP – Vertex integration

Experienced in developing User Manuals and training the users on SAP SD, CS and SAP Solution Manager

Experienced in Data Conversions from Legacy systems.

Experienced in Cutover Activities and Post go-live support

Extensive experience in requirement gathering for User Roles and Role testing.

Experienced in Unit, Integration, Regression testing and support to the users in User Acceptance testing.

Worked as a Team Member, Team Lead, Integration Testing Lead and Project manager in various projects.

Worked with Industries like Manufacturing, Pharma, Distribution, Aero Defense, Tele Communications.

Onsite/Client facing experience, mostly worked from Sweden, Denmark, Netherlands and USA.

Education:

Post Graduate Diploma in Business Management, Osmania University, INDIA

Bachelor of Arts, Osmania University, INDIA

Professional Experience:

Open Box Solutions INC Jan 13 to Till Date

Client: Abbott Labs – USA

Support & Enhancements project

Responsibilities:

Working in the SAP Order to Cash process as the Team Lead

Review the Enhancement requests and provide estimations for SAP OTC and Vistex area.

Prepare the Work Orders with Project Milestone dates and scope of change

Conduct Requirement Gathering sessions with the Client to understand the Requirements

Design and Work on the Solutioning on all Enhancements

Co-ordinate with Middleware teams Tibco and EDI and explain them the scope of Interface changes and create/modify the mapping documents for Interface development

Perform Unit, End to end Integration testing and solve the issues encountered.

Work on Vistex related tickets/issues

Configured a new Vistex Claim type and Bill back type and carried on related Configurations.

Created new Vistex Pricing Condition types (Rules Overview) as in when needed for Agreements

Add/modify Condition types and the Pricing Procedures for Claims, Bill back and Sales Rebate documents

Raise OSS messages for Vistex and work with their Consultants in resolving the issues

Work on Severity 1 and 2 ITSM tickets raised by the Client users

Perform Integration and Regression testing in HPQC

Provide support on Vertex related issues

Create/Update FDS, CDD, PDD documents and Create CR’s in SAP Solution manager.

Provide status reports on the progress on the Enhancements to IBM and Abbott Management

Help the Offshore resources in solving the tickets, defects and Enhancements

IBM Global Services Aug 07 - Oct 12

Advisory Consultant

Client: Kraft Foods – USA

Company split

Jan 12 till Oct 12

Responsibilities:

Worked as a Team member in SAP Logistics Execution area especially with IM and WM processes

As part of the Company split, Kraft was creating a new SAP instance for Mondelez and my role was to make sure that the Inventory in both the systems do not have Inventory/stocks of materials which does not belong to that Company.

Participate in the requirement gathering sessions with Various Kraft owned Plants and 3PL’s to understand the Inventory storage processes.

Wrote functional specification documents and Created BDC sessions since the programs were written in Cransoft Application for Inventory Write offs

Prepare the list of Inventory lying in the WM Storage types every week and was coordinating with the business to clear the Stocks like stock in transit, stocks in 999, 902 storage types etc

Performed Unit testing and create data for testing the Cransoft programs.

Perform Validation after the write off programs are executed

Provide status reports and participate in the management status calls and provide status

Provided Go-live and Hyper care support.

Client: Southern Wines & Spirits – USA

Implementation project

Aug 11 to Dec 11

Responsibilities:

Organize Requirement gathering workshops with Client’s super users

Understand the Client’s Business processes in the areas of Standard Sales order/Samples/Free of charge Order processing, outbound delivery and Billing and explain how the business processes can be built in SAP

Prepared Visio diagrams to show the AS-IS and TO-BE business processes

Worked on the FIT-GAP analysis

Worked on SAP CRM Order Processing and Business Partner setup

Client: Mead Johnson Nutrition – USA

Rollout project

Dec 10 till July 11

Responsibilities:

Worked on Logistics Execution specifically with Interfaces triggering from Inbound and Outbound Deliveries (EDI 940, 945, 944, 947, 856, 846)

Co-ordination with Middleware team and third party logistics for requirement gathering and prepared the design/mapping documents between SAP, Middleware system and EDI systems

Identified GAPS for the Latin America, Europe and Asia Pacific from the Global Template and worked on the Configuration and WRICEF’s.

Updated Process Definition and created Functional Specification documents for ABAP Developments

Participated and given Super User Trainings and prepared the User Manuals

Executed Integration and Regression testing in HPQC for all the countries going live for

Latin America, Europe as part of Wave 2 and Philippines & Asia Pacific countries as part of

Wave 3 & 4.

Pricing - Configured pricing procedure determination with associated pricing procedures, condition types, access Sequences, condition tables, condition exclusive groups and condition supplements.

Worked in data conversions from legacy systems, designed/maintained custom conversion programs to load data from legacy to SAP for customers, materials, license and pricing.

Configured and tested Output determination for Print outs, EDI’s for 850, 855, 856 and 810’s.

Participated in the requirement gathering sessions for Roles and performed Role testing

Cutover Activities for Go-live

Hyper care support Post Go-live and working on the Production Support tickets

Updated the documentation in SAP Solution Manager.

Client: H. J. Heinz – USA & Netherlands

Rollout project

Nov 09 till Sept 10

Responsibilities:

Worked on Master Data Conversions from Legacy system to SAP

Worked on the Logistics Execution specific Interfaces with 3rd Party Logistics Providers

Worked on Logistics Execution specific Configuration like define Plants, Storage locations, Shipping Points and Determination, Route Determination, Copy Controls.

Developed Functional Specification documents for Billing Outputs, Packing lists

Participated in the Super User Trainings and prepared the User Manuals

Cutover Activities Pre Go-live

Hyper care support Post Go-live and working on the Production Support tickets

Knowledge Transfer to the Production Support team members.

Client: Arla Foods - Denmark

Upgrade project and TDMS Implementation

Feb 08 till Nov 09

Responsibilities:

Worked as a Integration Testing Lead

Participated in the Client meetings to come up with a plan for Testing

Worked with Technical and Interfaces team to identify the GAPS and Issues

Developed the Testing Strategy for Integration, Regression and User Acceptance test with Roles and Responsibilities, Time Lines, Team Size, Support Post Go-Live etc

Schedule meetings with the Business Process Coordinators, gather information on testing requirements per Module

Given Presentations to the Client on the Progress of the testing, Issues & Resolutions

SAP Solution Manager Test Workbench setup and Documentation

Worked with the Technical Team in SPAU analysis for SD

Testing - Executing end to end Business Processes, worked on the defects/issues

Prepared the Progress Status Reports

Prepared End user training manuals to work with SAP Solution Manager and given training to Client users and IBM functional consultants

As the Project Manager for TDMS project, prepared the Statement of Work document, Co-ordinated with SAP AG and organized workshops.

Provided Functional inputs to SAP AG for the TDMS Project implementation in the Test systems.

Deloitte Consulting India Private Limited May 05 - Aug 07

Sr. SAP SD Consultant

Client: General Atomics – USA

Implementation project

May 06 till Aug 07

Responsibilities:

Setup workshops, gather the Requirements from Client Super Users

Configured the Account Groups for Customers, defined the Organizational Structure.

Configured the Shipping Point Determination, Partner and Text Determination, Pricing Procedure Determination, Incompletion Log.

Configured the Sales, Delivery and Billing Document types and carried out the Copy Controls.

Attend the Integration status calls and Client meetings

Worked on DIP Profiles, Account Determination, Resource Related Billing.

Prepared the Functional Specifications (Data Conversions) for Customer Master, Price list, Sales Orders, Quotations for ABAP Development and Enhancements.

Developed Functional Specs for Smart forms

Worked on Value and Rental Contracts.

Created the Configuration, end user procedures manual and training materials.

Super User Training and developed User Manuals

Cutover Activities Pre Go-live

Hyper care support Post Go-live

Client: Rohm & Haas – USA

Rollout and Support project

Feb 06 till April 06

Responsibilities:

Rollout: EHLS (European Headquarter Location Study)

Participate in global weekly meeting, and weekly meeting with the Process Leads

Involved in Regression Testing Using Mercury Testing Tool to test the process cycles and functionalities and worked closely with process teams to resolve the configuration related issues

Prepared functional specifications for ABAP Developments

Involved in the Integration test, Cut-over activities and issues after Go-live Data

Data Validation after go-live (phase 1 go-live)

Support:

Member of Order to Cash (OTC) team at Rohm and Haas Business Process Center at Deloitte Consulting India Pvt. Ltd., Region 10, Hyderabad,

Online support for OTC Governance, Job Aids, OTC Information to End Users, Projects, attend to Super User calls,

Giving technical support to the end user’s issues, tickets and requests.

Working on System Configurations in the areas of Enterprise structure, Plant configuration, Shipping, Transportation etc.

Coordinating with Technical and Other functional team members in resolving the issues.

Interacting with the client for business process clarifications and also with onsite team.

Client: Bayer Material Science – USA

Support project

July 05 till Jan 06

Responsibilities:

Giving technical support to the end user’s issues, tickets and requests.

Monitoring the tickets database called as Peregrene System and assigning it to the team members.

Coordinating with Technical and Other functional team members in resolving the issues.

Interacting with the client for business process clarifications and also with onsite team.

Preparing weekly status reports, Consolidated reports of the tickets of the team.

IBM India Private Limited Apr 04 - May 05

SAP SD Consultant

Client: Ericsson – Sweden

Support project

Responsibilities:

Ensure Timely response and resolution of problem tickets within the SLA by

adhering to the severity level benchmarks and achieving 100% efficiency with

customer satisfaction as top priority.

Offering the technical clarifications to the end user’s in their day to day issues.

Handling of need based high severity tickets on time.

Coordinating with Technical and Other functional team members in resolving the issues.

Interacting with the client for business process clarifications and also with onsite team

Maintain the DIP Profiles and solve the RRB related billing issues.

Maintain the accuracy of all master data’s like Organizational structure, Customer master, Sales Docs, Pricing, etc

Preparation of History of service request generated by the customer.

Préparation of application information documentation (documentation for migration).

Offered training on customer Services Module to other team members.

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