Summary

I am a qualified healthcare professional with strong Epic training experience. Certified in Epicare Inpatient Orders NVT 2014, with excellent understanding of workflows and the associated design in Epic, as well as processes and planning specific to end-user training. Proficient in curriculum development and well-versed in physician specialties workflows. I believe I have a firm grasp on the integration points within Epic and I am a well-respected classroom trainer. I am confident, energetic leader who provides the knowledge and experience needed for educating end-users on Epic tools and workflows, providing guidance during personalization and customization labs, and assisting end users during go-lives. I quickly establish solid professional relationships and would make an outstanding addition to any Epic team.

Experience

Lehigh Healthcare Network Allentown, PA - Mar 2015-Aug 2015

CT Optime/Anesthesia NVT 2014. Provided training for three different markets. Participated in the development of curriculums, scripts, training material, PowerPoint slide presentations, exercise booklets, tip sheets, shadow charting and go-live support. Tested Epic applications against training environment and developed training materials.

Novant Healthcare - Salisbury, NC- Mar 2015-Apr 2015

Epic Optime/Anesthesia and Epicare Inpatient physician personalization lab and activation support specialist.

Bronson’s Healthcare - Battle Creek, MI - Jan 2015-Feb2015

Epicare Ambulatory, Epicare Inpatient and ASAP physician personalization lab and activation support specialist.

ACP - Brooklyn and Flushing, NY - Aug 2014-Oct 2014

Epicare Ambulatory NVT2014, Cadence/Prelude NVT2014 & Kaleidoscope NVT2014. Physician customization and personalization lab and activation support specialist.

Bon Secours Hospital Systems Baltimore, MD & NY - Dec 2013 - Jun 2014

Enterprise Epic Trainer for “Inpatient Procedure Orders” involving four different markets. Delivered classroom adult education. Leaded assigned classroom activities. Participated with the updating of quick start guides, curriculums, training material, validation and go-live support. Documented proficiency scores and class attendance into Health Stream. Worked closely with IT support team to resolve troubleshooting issues.

Lancaster General Hospital - Lancaster, PA 2013

Optime & Anesthesia NVT 2012 implementation support and command center clinical help desk specialist.

Duke University – Durham, NC - 2013

Epic ASAP Team Lead – managed approximately 15 go-live contractors to support ER and Trauma Center during activation. Served as a liaison between Epic ATE support contractors and Duke University Managers.

Lee Memorial Hospital System

Fort Myers, FL 2013

EpicCare Inpatient, OpTime, and Anesthesia activation support specialist, physician customization and personalization lab.

Memorial Medical Center

Miramar, FL

2013

Epic ASAP activation support specialist, physician customization and personalization.

Southside Regional Medical Center

Reading, PA

2013

Cadence, EpicCare Ambulatory, EpicCare Inpatient activation support specialist.

Bon Secours

Norfolk, VA

2012

EpicCare Inpatient, OpTime/Anesthesia activation support specialist, physician customization and personalization lab. Nursing simulation sessions and shadow charting.

Good Samaritan Hospital

Cincinnati, OH

2012

Beacon and ASAP activation support specialist. Building documentation templates physician personalization, customization and optimization.

Bon Secours

Norfolk, VA

2012

OpTime/Anesthesia and Epicare Inpatient activation support specialist, physician customization, optimization and personalization.

Cedars Sinai Medical Center

Los Angeles, CA

2012

CT Optime NVT 2012 “Train the Trainer” supported surgical services. Contracted as a team lead to manage go-live support staff during weekends.

Springfield Regional Medical Center

Springfield, OH

2011

EpicCare Inpatient and ASAP activation support specialist.

Fairview Health Systems

Minneapolis, MN

2011

Optime activation support specialist.

Saint Elizabeth Boardman

Youngstown, OH

2011

ASAP Team Lead during activation. Participated in Command Center briefings. Served as a Liaison between ASAP application troubleshooting issues and build team.

Mount Sinai Medical Center - Manhattan, NY - 2011

Wave – 2 Command Center Clinical and Training Help Desk Specialist for Epicare Inpatient and Stork. Prepared daily ticket status report.

Wave – 1 Command Center Clinical and Training Help Desk Specialist for EpicCare Inpatient, EpicCare Ambulatory, Willow, and ASAP. Prepared a variety of reports for daily briefing.

The Aroostook Medical Center – Project Coordinator Maine 2009-2010

Contracted to coordinate and train GE Centricity full cycle implementation for five ancillary clinics in the state of Maine Coordinated. In charge of monitoring the abstracting and preloading of paper charts into the system. Created electronic training material and hand guides for end user education.

Cerner Experience:

Middle Tennessee Medical Center – Murfreesboro, TN – Contracted for go-live support for the following modules: Cerner Millennium: FirstNet, PowerChart, CPOE, PathNet, RadNet & INet. (Jan 19 – Feb 6, 2011, 3 week project)

Trinity Health Center - Minot, ND – Contracted to as a activation support specialist for the following modules: Scheduling and Registration Management & Eligibility, Message Center and Orders Management. (Nov 12- Dec 10, 2010, 4 week project)

Floyd Medical Center and Ancillary Clinics - Rome, GA – Contracted to as a Help Desk Training Specialist and ATE support for the following modules: CPOE, PowerChart, PowerChart Maternity and FirstNet. (Oct 3 – Oct 28, 2010, 3 week project)

Credentials:

BA in Arts 1979 - Instituto Miguel Angel – Mexico City

RMA Program/Certification 1995 – National Education Center- San Antonio, TX

Certificate of Externship in Cardiac and Electrophysiology Medicine 1996 – San Antonio, TX

Medical Laser Technician Certifications (approximately 8 Certifications for the use of Medical Lasers) 1998 through 2005 – San Antonio, TX

Management Institute - Texas Course by the Dept of Health and Rehabilitative Svcs 1999 – San Antonio, TX

UMPI – Supervisor/Management Training 2009 – University of Maine in Presque Isle, ME

EPIC Certifications:

Epicare Inpatient General NVT 2014 – August 2014

Epicare Inpatient Orders NVT 2014- August 2014

Epic Inpatient Fundamentals – August 2012 – Epic University – Verona, WI

Epic Related Staff Administration - CLN200 & CLN300 – August 2012 Epic University – Verona, WI

EPICARE INPATIENT ORDERS CERTIFICATION – Version 2010, Aug 2012 Epic Univesity Vernona, WI

EpiCare Inpatient Orders NVT (Epic 2012) – August 2012 – Epic University, Verona, WI

EpiCare Inpatient General NVT (Epic2012) – August 2012 – Epic University, Vernona, WI

References available upon request.

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