Objective : Energetic sales associate and Waitress, with over 4 years of experience in a range of customer-oriented service roles. Seeking a professional background with a team that values a hospitality driven, guest experience-focused approach to service.

Education

High School Stratford

GED

Highlights:

Bilingual, computer skills, phone service, bartending.

Work Experience

El Jarrito –Houston TX 2012-2014

Hostess/ Server-

Greet guest and patrons personally and on the phone

Offer appropriate seating arrangements

Present menus and take orders

Ensure the quantity of menus is sufficient to cater to the number of guest

Relay orders to the kitchen and ensure all orders are filled in a timely manner and accurate fashion

Maintain clean and organized tables and work area

Cricket – Houston TX 2012-2013

Sales associate/cashier/customer service-

Inventory

Selling phones and accessories

Meeting monthly requirements

Issuing credits

Answered customers questions and addressed problems and complaints in person and via phone

Informed customers about sales and promotions in a friendly and engaging manner

Opened and closed the store, which included counting the drawers

In-home solutions, Katy TX 2011-2012

Sales representative

Sold Window treatments blinds/shades/shutters

Contacted clients regularly to establish effective working relationships

Wrote concise and effective customer proposals

Made regular status reports: follow-ups, closings and activities

Handled and resolved any complaints or concerns from customers

Worked with company staff to effectively close sales

Otilias, Houston Tx 2009 2011

Server-

Warmly and graciously greeted all guest upon arrival

Communicated with management and buser teams

Took drinks orders occasionally and recommended appetizer items

Thanked guest as they leave and invite them to return; relayed guest comments or suggestions to the manager on duty

References

Reina Anajob 832-***-****

Mahara Lopez 832-***-****

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