GEORGE CRUZ

*** ****** *******

River Edge, New Jersey, 07661

718-***-****

acrwqr@r.postjobfree.com

WORK EXPERIENCE

Broadridge Financial Solutions - Secaucus NJ

Supervisor Quality Control - May 2000 – July 2015

Planned and established weekly and monthly work schedules, assignments to multiple departments throughout the facility to meet production goals.

Observed work and other indicators (managed by walking around) to ensure that operators conform to production or processing standards.

Directed and coordinated the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters.

Conferred with other supervisors to coordinate operations and activities within or between departments.

Conducted employee training in equipment operations work and safety procedures by assigning employee training to experienced workers.

Implemented internal QC certification program

Implemented internal QC associate rotation program to maintain associate skills relevant

Monitored records of employees' attendance and hours worked using PeopleSoft software program.

Conferred with management or subordinates to resolve worker problems, complaints, or grievances.

Recommended and implemented measures to motivate employees and improve production methods, equipment performance, product quality and efficiency.

Safety committee member – recording of monthly safety meeting minutes, participating in unscheduled safety tours throughout the facility. Assist Fire Safety Director during site inspections.

Report to Facilities department when lighting needed replacing, water coolers replenished or damaged walls hit by forklifts or hand trucks.

Skadden, Arps, Slate, Meagher & Flom LLC

New York, New York

Supervisor Distribution Services-1988-1999

Responsible for coordinating receipt and timely delivery of incoming US mail and overnight deliveries to over 400 employees.

Assigning and scheduling mail clerks to 20 satellite mail stations to perform hourly sweeps on assigned floors collecting and delivering inter-office mail.

Auditing satellite station logbooks to ensure deliveries completed in a timely manner and confirm recipient POD.

Supervise Mailroom team to ensure completion of daily tasks.

Audit daily postage usage

Audit incoming mail/packages to ensure they have been x-rayed and appropriately tagged.

Communicate daily with branch offices regarding shipment and receipt of urgent legal documents.

Provide Support Services Director with volume reports of internal and external deliveries.

Meet with various vendors (FedEx, UPS, Couriers) and negotiate rates.

Perform mid-year and year-end employee performance reviews.

Arrange trucking services to move case exhibits to court.

Supervise outsourced messenger services located in building lobby.

Report to Facilities department when lighting needed replacing, water coolers replenished, damaged walls hit by mail or hand trucks.

EDUCATION

John Jay Brooklyn NY

Additional Skills

Great team building skills. Mentoring, effective oral and written communication skills. Excellent decision making while under pressure. Proficient in Microsoft applications: Word, Excel and Outlook.

Memberships

Mail Systems Management Association (MSMA)

Postal Council Committee (PCC)

Bilingual – English / Spanish

USMC 1969-1973

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