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Customer Service Manager

Location:
NCR, Philippines
Posted:
September 30, 2015

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Resume:

ALBERT LISON LAPURA

Blk.**,Lot** Hillsview Royale Subd. Timalan Naic Cavite

Cell No:.+639*********

Email Add:. acrwl0@r.postjobfree.com

OBJECTIVES:

To develop my skills and experience and for the growth of the company that I'll be working with.

PERSONAL INFORMATION

Age : 28 years of age

Date of Birth : July 07, 1986

Place of Birth : Zamboanga Del Sur

Gender : Male

Nationality : Filipino

Height : 5'4

Weight : 116.6 lbs

Civil Status : Single

Mother's Name: Rosita L. Lapura

Father's Name : Andres B. Lapura

Language : English,Filipino, Cebuano

EDUCATIONAL BACKGROUND

Tertiary : St. Clare College of Caloocan City

Course : Bachelor of Science in Secondary Education

Major : English

Year : 2008

Secondary : Sampaguita High School

: Caloocan City (2003)

Elementary : Panagaan Elementary School

: Panagaan Mahayag Zamboanga Del Sur (1999)

WORKING EXPERIENCES

Company : Cristinedel Realty & Services Company

Location : Naic Cavite

Position : Office Staff

Duration : Nov. 2014 – May 2015

Job Description 1) Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

2) Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

3) Answer telephones, direct calls and take messages.

4) Compile, copy, sort, and file records of office activities, business transactions, and other activities.

5) Complete and mail bills, contracts, policies, invoices, or checks.

6) Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Company : Alliance Mansols Inc.

Location : Rosario, Cavite

Position : HR Assistant

Duration : Mar. 2013 –Sept. 2013

Job Description As an HR assistant, you'll be responsible for:

Recruitment

Training

Employment law compliance

Employee benefits

Handling grievances

Disciplinary action

Dismissals

Redundancies

You'll be working closely with line managers and individual employees.

Most new entrants will start off as HR assistants and will be largely involved with administration duties (updating personnel records, pay reviews, etc).

Company : St. Clare College of Caloocan City

Location : Camarin Caloocan City

Position : Teaching

Duration : 2010-2012

Job Description preparing and delivering lessons to a range of classes of different ages and abilities;

marking work, giving appropriate feedback and maintaining records of pupils' progress and development;

researching new topic areas, maintaining up-to-date subject knowledge, and devising and writing new curriculum materials;

selecting and using a range of different learning resources and equipment, including podcasts and interactive whiteboards;

preparing pupils for qualifications and external examinations;

managing pupil behaviour in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehaviour;

undertaking pastoral duties, such as taking on the role of form tutor, and supporting pupils on an individual basis through academic or personal difficulties;

communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events;

liaising with other professionals, such as learning mentors, careers advisers, educational psychologists and education welfare officers;

Company : Da Creative Concept Inc.

Location : Cainta Rizal

Position : Marketing Staff( Universal Robina Products)

Duration : Dec.2008- Apr2010

Job Description Marketing campaigns and database management Identify companies within different target markets as agreed with the Marketing Manager and perform market research as required Co-ordinate weekly direct mail initiatives (planning, mail merge and individual letters, printing, checking, signing and packaging) Draft new letters as required in conjunction with the Marketing Manager Work closely with our Telemarketer to schedule calls, confirm appointments, report back on quotations made and outcomes Keep the marketing database up-to-date, importing new data, updating records and performing the necessary cross checks Prepare partner briefing packs prior to prospect appointments Prepare marketing statistics Electronic and digital filing as required.

Company : Vergel De Dios

Location : Robinsons Galleria(Dept Store)

Position : Sales Associates

Duration : Apr 2008-Oct2008

Job Description an employee of a firm whose primary task is selling the company's product or service.

Company : One Global Contact Center

Location : Julia Vargas Ortigas Pasig City

Position : Call Center Agent

Duration : Aug.2008 –Feb.2008

Job Description Call Center Agent Job Responsibilities:

Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

Call Center Agent Job Duties:

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

CHARACTER REFERENCES

Name : Joseph Del Rosario

Company : Filinvest Land

Position : Marketing Staff

Location : Alabang

Cell # : 092********

Name : Bernard Mendez

Company : Cristindel Realty & Services Company

Position : Office Staff

Location : Naic Cavite

Cell # : 099********

Name : Adela Adlaon Senior

Company : Cristinedel Realty & Services Company

Position : Manager

Location : Naic Cavite

Cell # : 091********

I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.

ALBERT LISON LAPURA

Applicant



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