Kim Nero

**** ******** ***** #**** • Brandon, FL 33509 813-***-**** • acrwj2@r.postjobfree.com

Customer Services ~ Operations Management ~ Telecommunications

PROFILE

Self directed and ambitious professional with a background leading teams, administering operations, and providing retail management, eager to contribute a dedicated work ethic to a collaborative management team.

Reliable and decisive team member valued for strong problem solving and interpersonal communication skills.

Valued for building motivated and productive teams and providing exemplary customer services training and support.

PROFESSIONAL EXPERIENCE

Customer Services Senior Representative 2007-Present

Verizon Wireless, Tampa FL

Employ strong intercommunication and active listening skills to address and resolve varied customer issues and meet individualized service needs.

Meet and exceed company performance objectives as these related to the customer experience and business goals, perform customer device upgrades, sell products.

Assistant Manager/Leasing Sales Associate 2003-2005

Fairfield Properties/Montclair Apartments, Silver Springs, MD

Assisted potential tenants with apartment searches, gathered background information, showed apartments, conveyed company policies and practices, described rental and leasing agreements, addressed inquiries and issues.

Supervised office administrative staff, planned and assigned work, directed office operations, utilized Yardi and RentRoll software to maintain accurate records and manage databases.

Assistant Store Manager 2001-2003

CVS Pharmacy, Silver Spring, MD

Managed comprehensive retail operations; hired, trained, and scheduled sales crew, directed floor merchandising, marketing, and promotions, monitored and delivered customer services, regularly completed ordering, purchasing, and inventory management.

Insurance Underwriter/Team Lead 1998-2001

California State Automobile Assn, Livermore, CA

Reviewed insurance coverage applications to determine coverage and policy terms, generated new sales leads, addressed inquires and resolved issues from outside agencies.

Provided support services to the Sales Division to foster continued delivery of high quality customer services, and assist ongoing compliance with service goals and objectives.

Retail Shop Manager 1995-2001

FLHAIR, Stockton, CA

Managed comprehensive retail and business operations including client services, appointment scheduling, Human Resources and payroll, inventory purchasing and management, provided administrative and logistical support prior to and during hair shows and workshops.

EDUCATION

Bachelor’s Degree in Business Administration, in progress

Strayer University, Tampa, FL

Advanced Coursework in Banking and Finance

Laney College, Oakland, CA

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