Patrice Malone

**** *** ****** ****, *******, CA 94518

916-***-**** (m) - acrwiv@r.postjobfree.com

Accomplishments

●Achieved a 10% increase in listenership to KFBK for their Seniors-oriented radio show 2009-2010..

●Increased revenue for SoundStrategies by implementing the Living Well Network online and face-to-face sales

●Helped achieve consistent monthly revenue in excess of $50,000.

●Consistently achieved 95% client retention and increased annual revenue.

Overview of Qualifications

Team player

Detail-Oriented

Experienced Customer Relationship Management

Project Management

SAP, Salesforce.com

Motivated Self-Starter

Experience

Account Coordinator, Ardagh Group

Fairfield, CA 2014 - Present

Monitor and facilitate the transporting and production of glass for a $5.2 billion global packaging manufacturer

Meet customers' glass forecasts and deliveries.

Generate reports to ensure optimal communication and expedient problem resolution.

Troubleshoot all issues pertaining to quality and timely production and delivery of glass for large distributors as well as wineries in Napa and Sonoma as well as Oregon, Washington and Western Canada.

Customer Success Manager, Sound Strategies

Roseville, CA 2007-2012

Facilitated the production of KFBK’s The Living Well Network radio show for a Media Production company.

Managed audio and video projects for existing clients while also obtaining new clients. Wrote copy for commercial spots for clients

Worked closely with Web developer to create and design the website. .Delivered superior service to our 1000 clients.

Maintained and improved operations by implementing changes, identifying and resolving operational issues, preparing and completing action plans

Planned events and projects such as trade shows and health fairs for senior citizens in the greater Sacramento area.

Improved customer service results quality process, genrerated detailed client reports using Microsoft programs.

Mortgage Sales Assistant, First Horizon Mortgage Company

San Mateo, CA 2002-2006

Coordinated serving the client base, bringing in new clients, amassing and processing requisite documentation, working closely with clients, banks, funders, appraisers, and title companies to close and fund loans on a daily basis $1,000,000 per year producer.

Calculated mortgage costs and interest rates for large numbers of first-time buyers in a time-sensitive, high-pressure industry. Consistently met deadlines for all projects.

Service Representative, Keenan & Associates

Emeryville, CA 1997 - 2002

Processed claims for a privately held insurance consulting and

brokerage firm.

Implemented and serviced fringe benefit programs, employee insurance

verification, resolved benefit issues.

Facilitated open enrollments bi-annually and client renewals each year

Called on customers on a weekly basis to ensure thorough communication

and positive relationships..

Education

University of Los Angeles, Los Angeles, CA Bachelor of Arts, History,

Minor -Psychology

https://www.linkedin.com/pub/patrice-malone/3/ab5/b52

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