Manager Customer Service
Resume:
*****Cedarhurst Drive
Sterling, Virginia *****
acrwii@r.postjobfree.com
PROFILE Thirty five years of culinary management experience encompassing a steady
progression of increasing accomplishments and responsibilities. Primary strengths include creative menu planning and presentation, with a proven commitment to team building, demonstrated by the ability to lead and motivate staff to perform at top efficiency levels.
EXPERIENCE GENERAL RESTAURANT MANAGER
Reduced labor and food cost control to maintain high profitability.
Implemented training to promote staff development in product knowledge, presentation and customer service.
Staff hiring, scheduling and payroll time review.
Profit and Loss Statement reconciliation.
EXECTUTIVE CHEF
Project leader on installation of Systems 3 POS.
Development of core menu and daily special selections stressing variety.
Preparation and presentation of all foods to ensure timely and consistent results.
Established competitive purchasing policies. Initiated additional vendor sources as necessary.
Standardized inventory replenishment procedures.
Maintained high level of sanitation criteria to meet all board of health inspection requirements.
CATEREERING CHEF / CONSULTANT
Developed customer client relations for a variety of events ranging from intimate dinner parties to elaborate special occasion banquets.
Coordinated all event aspects including menu planning, staffing, pricing, purchasing, production, and presentation to ensure maximum customer satisfaction.
WORK HISTORY Amphora Group 2013-Present
Corporate Executive Chef
Potomac Family Dining, Alexandria, VA 2012-2013
General Manager
La Puerta Azul, Millbrook, NY 2011-2012
Executive Chef
Apple Metro, Port Chester, NY 2010-2011
General Manager
Andy’s Place, Poughkeepsie, NY 2009-2010
Executive Chef 1999-2002
Applebee’s International, Thomaston, ME 2007 -2009 Assistant General Manger
PETER OTT’S, Camden, ME 2002 – 2007
Executive Chef/Manager
CULINARY CAPERS, Mystic, CT 1997 – 1999
Executive Chef
46447 Cedarhurst Drive
Sterling, Virginia 20165
acrwii@r.postjobfree.com
WORK HISTORY CONT’D DORAL ARROWWOOD RESORTS, Rye Brook, NY 1996 – 1997
Chef DeCuisine
SIMPLY SPLENDID CATERING, Poughkeepsie, NY 1989 – 1997
Chef / Proprietor
JOYOUS KITCHEN, Kingston, NY 1989 – 1996
Executive Chef / Manager
A COUNTRY PLACE, Purdys, NY 1986 – 1989
Chef
EDUCATION The Culinary Institute of America
Associates Degree in Hotel and Restaurant Management
CERTIFICATIONS Serve Safe
Food and Alcohol Certified
COMPUTER SKILLS Proficient use of Micro Soft Excel and Word
System 3 POS, Pixel POS System
REFERENCES
Danielle Whitely
General Manager
La Puerta Azul
Millbrook, NY.
Ash Reifler
Proprietor
La Puerta Azul
Millbrook, NY.
Howard Taylor
Area Director Applebee’s
New England North
Bob Harrington
Director of Operations Applebee’s
New England North
Mark Kaplan
Food Service Director
Green Chimney Schools
Brewster, New York
845-***-**** ext. 239
Raymond Gonzales
Foodservice Consultant
Ginsberg Foods
Hudson, New York
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