JOHN NITSCH, MBA, PMP

*** ***** ****** *****, ********, FL 32750

407-***-**** (C) • 407-***-**** (H) • acrwhn@r.postjobfree.com SENIOR IT PROJECT MANAGER

Over 15 years of experience developing and retaining successful client relationships in project/product environments by delivering expected value through implementing technical solutions and improving business efficiency. Experienced in business analysis, managing product and leading projects in fast paced and high-performance environments. Strong skills in time management, decision making, presentation, and human relations. Proven record in building goal oriented teams, matching talent with organizational goals to ensure project success. Skilled in verbal and written communication, policy creation, process improvement, and business development. Proficient at bringing order to chaotic environments within and external to the organization’ stakeholders. Over 90% record of on-time project delivery with history of managing project risk, schedule and budget, resulting in expected stakeholder benefits.

Areas of Expertise:

Team Building and Cross Functional

Leadership

Contracts, RFPs, Negotiation Budget/Risk/Change Management

Supply Chain Management Project Life Cycle Management Training and Communication

PMO, PMP, & Scrum Best Practices Stakeholder Relationship Development and Retention

Business Analysis

SELECTED HONORS & ACCOMPLISHMENTS

Project Management Professional PMP

Annual Performance Evaluation “Exceeds Expectations” (2013, 2014) Project Management Exam Prep Course Trainer (2014, 2015) Toastmaster International (TMI) (Past Board Member and Current Member) PROFESSIONAL EXPERIENCE

FIDELITY INFORMATION SERVICES, ORLANDO FL 1997 – Present Note: Since 1996, held 3 concurrent positions each are listed below. Senior Project Manager (2009 – Present)

Network IT Project Manager responsible for successfully delivering over 100 medium sized IT projects through the project management cycle. Manage team accountability for delivering benefits within schedule, scope and budget. Overview: Promoted to manage top revenue clients and develop business and growth strategies. Developed processes to streamline administrative tasks, reporting, and manage supply chain relationships. Progressively implemented team training, forecasting, financial tracking, and workflow process improvements from lessons learned.

Boosted stakeholder relationships and reduced rework 20% by creating timely communication updates for teams. Utilized recurring standup meetings to address risk and created workflows to improve communication.

Assigned top revenue generating clients to develop retention strategies, upsell services and enhance relations with C-level stakeholders. Collaborate with other divisions to drive profitability and client benefits.

Designated mentor for select new hires to ensure smooth on-boarding experience and ensure early success. Selected to train PMP Exam Prep coursework companywide for prospective PMP certification candidates.

Eliminated costly work delays by creating and implementing templates and processes for supply chain orders to improve accuracy and improve asset delivery times. eDelivery Application Business Analyst, (2006 – 2009) JOHN NITSCH

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Performed first line technical support in fast paced call center supporting Online Banking and Mobile Phone Banking Solutions. Implementation Support Liaison for new client onboarding for standard/custom implementations. Increased team’s effectiveness by providing training, mentoring, and support. Overview: Hand-selected to create support center practices into the online banking support environment. Streamlined processes for a more consistent client experience from lessons learned. Developed cross functional communication to improve software patch and version upgrades. New staff training during onboarding.

Supported Quality Assurance team with feature/functionality of application enhancements.

Developed client support processes during the implementation phase and designed custom support for client based on specific feature/functionality. Reduced the implementation phase by 15% by implementing changes.

Developed lessons learned dictionary of recurring support incidents to improve the response time and close open tickets. Trained team on incorporating process and updating lessons learned. Software Application Business Analyst (1997 – 2006)

Provided first line support to 100+ clients on GL and Financial PC products. Resolved over 75% of incidents without requiring escalation to Software Engineering. Cross sold to increase revenues and create barriers to exit relationship. Implemented monthly product focused newsletters resulting in product knowledge and retention.

Developed process to log and document trouble tickets by type which assisted development teams to manage patches and application fixes during the application life cycle.

Developed monthly newsletter for customers to enhance product knowledge and reduce calls to the center. SUNTRUST BANKS, INC. ORLANDO FL

Treasury Management Analyst (1991 - 1994)

Promoted to develop Request for Proposals (RFP) and contract documents for Treasury Management Sales Division. Created and maintained numerous visually-appealing sales documents and marketing material.

• Redesigned the sales process to include analyst participation in bidding conferences which enhanced the knowledge and improved the firm’s rate of sales wins by 15% over a two year period.

• Designed and created a working library of templates used across the sales platform resulting in efficiencies and increased completion cycles for proposals. Product Management Assistant (1994 - 1997)

Selected by Sr. Product Manager to manage new technology rollouts at a time when business needs of clients were changing and high-touch and quick deployments were required to stay ahead of the competition.

• Responsible for the implementation of new desktop products to division’s Treasury Management clients.

• Created processes for product rollout and managed Beta Testing new features of products. EDUCATION & TRAINING

Master of Business Administration (MBA)

ROLLINS COLLEGE – CRUMMER GRADUATE SCHOOL OF BUSINESS Bachelor of Science in Business Administration (BSBA) UNIVERSITY OF CENTRAL FLORIDA

Completed numerous and various IT professional development courses and seminars

(Full list provided upon request)

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