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Customer Service Manager

Location:
Texas
Posted:
September 29, 2015

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Resume:

OBJECTIVE

To secure a position with a progressive company, where I will be able to contribute to the long-term goals and profitability of the company with my education and experience.

QUALIFICATIONS SUMMARY

Extensive experience with Microsoft Windows, Microsoft Office; MS Excel, MS Word, MS PowerPoint, Visio, MS Outlook, Internet Explorer. Have worked with SAP for past five years. Have had some hands on time with MAS90. My typing skills are currently at 85 wpm on a computer. I am extremely detailed oriented, an excellent team player.

PROFESSIONAL EXPERIENCE

BELCAN CORPORATION (at Bayer Technology Services) March 2010 to July 2015

Baytown, Texas

Project Aide to Engineering Dept./Administrative Specialist

Works with the Project Control Technology Department at Bayer doing following duties;

Assists with coordinating and booking travel plans and maintaining the project calendar, project communications, coordinate meetings and communications and overall coordination of the project meetings.

Assists with the preparation, maintenance and formatting of various forms and documents, development and presentation of various reports and presentations used by the project team

Coordinated and assists with preparation and distribution of monthly project reports and projections, the development of total Project Cost Estimates

Works with other departments within the facilitate assisting with IT support, document control scheduling meetings, booking rooms, coordinating lunch and learns.

Assisted with administrative duties for the Training and Development Department, printer control and basic supplies.

PHOENIX SERVICES, INC. December 01, 2009 to March 2010

LaPorte, Texas

Administrative/Time-keeper : Contracted for turnarounds in the plants. Duties include: Processing of all timesheets and expense reports for employees and client, cost tracking of man-hours, equipment rentals, purchases, processing of hire packages and site orientations and badges and all other duties in the administrative area.

BELCAN CORPORATION March 2008 to October 2nd, 2009

Baytown, Texas

Administrative Assistant: Hired in for the shutdown/turnaround at Bayer Material Science (BMS), Polymers Dept, in Baytown, TX. Duties included: maintaining work orders, timesheets, expense reports, filing system, etc. Assisted the planner/scheduler in the Mechanical/Maintenance Dept. basic data entry, in MS Excel and SAP, entering timesheets, work orders and equipment numbers, creating and closing notifications and work orders. Keeping track of all incoming equipment for Makrolon and BPA units for shutdown, keeping maintenance charts updated, creating a filing system for the planner/scheduler, making flight and hotel arrangements for others and any other duties as needed.

KRISHER-MCKAY, INC. REALTORS April 2007 to March 2008

Baytown, Texas

Receptionist: Duties include answering phones, entering new listing, updating and closing listings into computer and coping photos into listings. Keeping master index updated in Excel. Basic receptionist duties like filing, faxing, coping and distribution of mail.

CAPITAL SEABROOK August 2006 to December 2006

Seabrook, Texas

Customer Service Representative: Was assigned to a company called Oil Center Research. Duties there included taking orders from customers over the phone and imputing into computer system. Printing of packing list and bill of ladings for shipping of company products. Coordinating with drivers on deliveries. Preparation of packing list for invoicing. Hazmat training was required for signing off on packing list and bill of lading for hazardous material shipping. Learning to drive forklift to be able to load will call orders. And the basics; filing, answering phones, housekeeping of office, etc

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PHOENIX SERVICES, INC. February 1994 to March 2006

LaPorte, Texas

**NOTE: While working for this company had a lay-off period and went to work for different companies on temp assignments, then hired back with Phoenix after. Below are the jobs held with Phoenix.

Purchasing Agent 2005 to 2006: Purchasing of equipment for jobs in the field, getting most competitive prices, processing of all paperwork to accompany purchase order (receiving tickets, on rent and off rent tickets, packing list, bills of lading, etc.) Cost tracking of all purchases made and the creation of forms and documents in computer to keep up with cost tracking on an as needed basis. When in office I was back up to Sales Secretary (typing of bids and proposals) and assisting in the accounting department as needed.

Field Office Manager-Timekeeper 2005 to 2006: Timekeeper duties: Coordinating and creating of job files and tracking of gate log to companies daily work records. Processing of all timesheets and expense reports for employees on the job site. Cost tracking of man-hours, equipment rentals, purchases and processing of clients paperwork. Processing of hire packages and site orientations and badges and all other duties in the administrative area.

Field Services Administrator 1999 to 2005: Coordinating and creating of all job files and daily work records for the Heat Treating Division and processing of hiring packages for this department. Creating and/or revising of qualification catalogs, manuals, spreadsheets and data sheets as needed. Processing of ALL DIVISIONS timesheets against Daily Work Records. Processing of ALL DIVISIONS Per-Diem and Expense Reports.

Administrative Secretary 1994 to 1999: Heat Treating and QA/QC Division: Coordinating and creating of all job files, keeping up with division’s timesheets and comparing to daily work records. Creating and/or revising of qualification catalogs, manuals, spreadsheets and data sheets as needed. Calling on invoicing, answering phones, faxing, copying, creation of filing system and filing, running outside office errands and all other basic duties.

TEAM INDUSTRIAL SERVICES, INC. October 2005 to November 2005

Pasadena, Texas Sept. 04 to January 2005

Contractor: Timekeeper / Cost Analysis: Processing of all paperwork for turnarounds. Keeping track of gate logs against Daily Work Records. Processing of cost analysis for mobilization / demobilization and tracking of all man-hours against work orders for Team and the client and all other duties in the administrative area. Training on client’s databases/programs to be used to for the processing of information and frequent in the creation of spreadsheets in Excel for cost analysis purposes.

AUSTIN INDUSTRIAL May 2005 to August 2005

Houston, Texas

Office Manager / Timekeeper: Entering of all new hires and all functions and paperwork required for plant entry. Processing of daily time entry and data transfer for weekly payroll. Processing of Purchasing form the requisition to purchase order to delivery ticket /packing list to invoice comparison then transferring to corporate for payment using Lawson. Ordering of equipment, consumables and supplies as needed and all other basic functions to run an office in the field.

UNITED PARCEL SERVICES (U.P.S.) August 1999 to November 1999

Houston, Texas

OMS Intern: Maintaining and downloading of driver’s computer boards. Getting proper documents to right departments. Print–out of supervisor reports for the evening and backing up of computer system. Adjusting route schedules/deliveries and pick-ups for drivers. Monitoring timesheets on network and forwarding to accounting.

PERSONNEL CONSULTANTS, INC December 1996 to May 1997

Pasadena, Texas

Secretarial / Clerical Duties: Sent out on temporary secretarial and clerical assignments to many different companies, to fill in were needed. Companies assigned to: Houston Ship Repair and Waukesha-Pearce Industries.

LOEFFLER ENGINEERING GROUP August 1994 to October 1996

League City, Texas

Office Manager / Administrative Secretary: Ran entire office, duties consisted of: Extensive computer work creating spreadsheets, data sheets, scanning of items and using in company brochures, qualifications catalogs, line sheet, tri-folds, typing of all bids, proposals and quotations. Loading, configuring, modeming and sending and receiving files/documents thru computer and set-up of computer systems. Worked with AutoCad and DesignCad on loading, plotting and printing of drawings. Did all accounts receivable, payables and invoicing, excluding taxes. Answering phones, faxing, incoming and outgoing mail, ordering supplies, copying, creating filing system and filing, running outside office errands and all other basic duties.

EDUCATION

PORT LAVACA HIGH SCHOOL - Port Lavaca, Texas - Basic Courses

MERIDIAN JUNIOR COLLEGE - Meridian, Mississippi - Received G.E.D.

TEXAS TECHNICAL INSTITUTE - Houston, Texas - Word Processing/Data Entry Certificate

REFERENCES FURNISHED UPON REQUEST



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