SUMMARY: Accomplished professional with an effective leadership style. A strong self-starter who can take initiative, independently manage time and achieve performance goals. Proven track record as administrator of skilled nursing facilities. Increased census from 50% to 90% occupancy including the increase of patients that required rehabilitation. Continuously operated in positive revenue. Successful in annual surveys resulting in lower than state average in number of deficiencies. Philosophy of person-centered care as well as management by interacting with all residents and staff daily.

KEY COMPETENCIES:

Supervision / Leadership / Management

Team building

Financial success

Staff retention.

Successful annual survey

Customer service / customer satisfaction

Office computer

Increased census

LEADERSHIP AND MANAGERIAL SKILLS

As administrator of skilled nursing facilities:

Validated the financial viability of the facility including the analysis and implementing of budgetary adjustments. Effectively adjusted expenses to maximize the profit margin.

Assumed leadership in initiating the facilities system to meet corporate directives and regulatory compliance. Resulted in a reduced number of deficiencies.

Coached, developed, and motivated managers resulting in superior customer service and consistently upgraded CMS 5-star ratings from 2 to 5 Stars.

Created an environment that is conducive to open dialogue with residents/patients, staff and management; increased satisfaction for residents and staff.

CUSTOMER SERVICE AND MARKETING SKILLS

Implemented, managed and coordinated residents’ Service Excellence program

Took leadership in creating team focused marketing efforts in building a quality census mix.

Managed a greater interaction with family members to discuss and create solutions in residents’ wellness care; thereby effectively minimizing grievances and complaints.

QUALIFICATIONS

Adept in financial analysis including budgeting, profit and loss, and variance.

Exceptional versatility and adaptability, and experienced in managing department managers; with strength in motivating people

Effective communication and team-building skills, focusing on both short and long term planning; strategic planning

Proven multi-tasking abilities in a pressured environment while maintaining a calm and productive environment

Analyze situations and organization from both a holistic and detailed view

Educated on long term care as well as an emphasis on dementia care.

Experienced in leading a team in caring for neurobehavioral population.

ADMINISTRATIVE SKILLS

Coordinated activities with social workers, nurses, food services, and nurse assistants

Installed computer systems and created operations related templates in producing efficient workflow

OTHER SKILLS

Public speaking - Delivered presentations to small audiences and larger groups of 500

Fluent in Japanese conversation

Proficient in Macintosh and Windows Platform, able to troubleshoot as needed

Proficient in Microsoft Office, Word processing, spreadsheet, graphic design, Powerpoint, Database management software

EXPERIENCE

Sonoma Acres Care Center, Administrator March 2015 – present

Kindred Healthcare, Executive Director November 2012 – January 2015

Vale Healthcare Center, Interim Administrator (Interim) Jan-July 2012

Hayward Convalescent Hospital, Administrator (Interim) Jan 2011-Jan 2012

Windsor Healthcare, Administrator (Assistant) Apr 2009 – Jan 2011

Administrator Residency (AIT), Care Center of Rossmoor Apr 2008 – Dec 2008

Activities Coordinator, San Miguel Villa SNF Feb 2007-Feb 2008

LICENSE/EDUCATION/CERTIFICATIONS

California State License NHA #7241

M.S. Health Care Administration, Long Term Care, CSUEB

B.A. Human Development-Gerontology, CSUEB

Certificate of Academic Excellence, Public Administration Department for the Master’s Program in Healthcare Administration

A+ certification for computer technician

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