DENISE WILLIAMS

**** ******** ***. ****** *** Minnesota Cell: 641-***-**** acrwf6@r.postjobfree.com

PROFESSIONAL SUMMARY

Quality expert/ improvement specialist dedicated to continuous process improvement. Extremely

results-oriented and proactive in addressing corrective and preventative actions. Dependable leader bringing management experience and a willingness to take on added responsibility. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. I possess the necessary skills to invoke change and employee co-operation companywide. I have had 45 direct reports and approximately 400 employees that I was responsible for indirectly due to kaizen training events.

Experience

Planned and executed companywide implementation of ISO 9001 standard and training of personnel.

Drive improvements through design of experiments, root cause analysis and statistical controls including Cpks for process control.

Devise and execute standard work instructions (standard operating procedures).

Train both production and quality personnel on system requirements as well as standardized work instructions.

Analyze customer data to ensure capability to manufacture their products.

Coordinate and deliver kaizen events companywide.

Coordinate with the facilities owners on improvements and evaluated all improvement activities.

Work with customers, both in house and at their facilities to ensure they understood all manufacturing standards, and were satisfied with their finished products.

Manage all quality assurance personnel.

Set-up a companywide audit function to catch defects as they are being manufactured.

Research causes of defects and implement corrective actions.

Travel between the plants to set-up quality systems and develop people to manage the systems.

Maintain knowledge of all accreditation requirements and processes.

Implement a certified supplier program and work with suppliers to meet requirements.

Reduce scrap and rework costs by forty percent companywide by thoroughly training the employee’s and clarifying customer requirements.

WORK HISTORY

EXTERIOR Building Services

Consultant May of 2013 to current

Training of employees, implement six sigma program.

Eaton Corporation- Belmond, IA

Inspection certified trainer July of 2008 to May of 2013

I devised and worked with management to change training requirements from time based to competency based which resulted in cost savings and better inspector comprehension.

Trained, coached and mentored staff.

Perkins Restaurant- Clear Lake, IA

Service lead/ certified trainer January of 2000 to July of 2010

Set-up a training program to ensure all employees are trained in compliance with Perkin’s standards.

Managed the restaurant; including customer concerns, staff performance and quality standards.

Wellborn Industries – Mason City, IA

Director of Quality operations- May of 1990 to December of 1999

Wellborn Industries – Mason City, IA

Noble Industries, Hibbing, Minnesota

Grande Industries, Austin, Texas.

May of 1990 to May of 1991.

October of 1993 to May of 1999

ASI Cadence, Milwaukee, Wisconsin

Improvement Specialist May of 1991 to October of 1993

EDUCATION

Current Master of Business Administration (Business intelligence specialization)

Capella University- Minneapolis, MN.

Will finish this MBA in December of 2015.

2010 Master of Science (Criminal justice administration)

Columbia Southern University - Peach Tree, AL

2008 Bachelor of Arts: Psychology/Business Administration double major.

Buena Vista- Storm Lake, IA.

2006 A.A. degree

North Iowa Area Community College

Numerous SPC classes through ASQ, Statistical Design 1&2, Research Methods, ISO classes, Total Quality Management, JIT manufacturing, Managing employees, Training and development of employees. Industrial psychology.

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