Pratheeba Panchatcharam

acrwau@r.postjobfree.com

**** ******* **** **, ****, NC

862-***-****

Solutions-oriented Technical Business Analyst possessing a unique combination of skills, including business analysis and applications development experience in top-tier Health Care, Personal Insurance and Manufacturing organizations

Qualifications

As Business Analyst, I provide support to the project team in analysis and documentation of business needs and ensuring the accurate alignment of technology with business objectives

I am experienced in business analysis, data analysis, use case analysis, requirements elicitation, change management, testing, problem-solving and project management

Liaison experience, customer consultant facilitating business process integration efforts between diverse groups, communication of technical concepts to non-technical audiences, Joint collaboration of business and technical environments, JAD facilitator.

Experience in managing and implementing systems for new processes or for enhancement of current processes by leveraging industry standard software delivery methodologies, practices and standards like (SDLC, PMBOK, AGILE).

Planning, coordinating and tracking project activities designed to meet documented requirements

Coordinate release activities with the project team members

Expert in complex data collection and analysis activities using advanced SQL, RDBMS knowledge across database platforms such as Oracle and DB2

Solid understanding of architectural framework diagrams, QA testing, building test plans, test cases, scripts, UAT, systems integration with multiple sources including outside vendors

Seamless understanding of business and technology and their interrelationships

Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environments.

Excellent analytical ability, facilitative, consultative, accountable, strong leadership, interpersonal communication and judgment skills including teamwork, building customer relationships.

Ability to analyze clients' existing systems and business models

Core Competencies

Project Management Methodologies: SDLC, Agile

Tracking Tools: Quality Center, BMC Remedy, Service Center, BMC Control M

Workflow Tools: MS Visio, MS Project, MS Office, MS SharePoint

Databases: SQL Server, MS Access, MySQL, DB2 400

Programming Languages: SQL, HTML, XML, COBOL

Achievements

Certified Scrum Master

Trained in UFT / QTP

Six Sigma Training

CMM Level 5 Training

Six Thinking Hats Training

Professional Experience

Client: Blue Cross and Blue Shield of North Carolina, Durham, NC

Employer: NTT DATA

From Nov 2013 to till date – Business Systems Analyst

Project Details:

The project is to maintain and support Membership and Billing applications of BCBSNC. The Production issues and Minor enhancements from various Stakeholders are triaged and analyzed to provide solution within the defined SLAs. Membership Applications are legacy systems interfaced with Web Applications. There are around 20+ applications that are built around PowerMHS. DST Health Solutions PowerMHS is a proven solution for automation of healthcare administration, with highly-scalable, fully-integrated intelligent claims processing and Web-enabled applications.

Responsibilities:

Prioritized incidents based on Business criticality

Handled High priority business critical issues individually

Understood and used escalation process effectively

Triaged the production issues and provided solution on a timely manner

Organized interview session with various stakeholders to understand production issues

Managed and maintained user stories in Rational Team Concert

Implemented code fixes in production with Enterprise Release Management schedules

Prepared Wireframes to build UI screens

Conducts backlog grooming session with the team (Developers + QA) including Product owner

Conducts internal Demo to make sure development is in line with the requirements

Perform sprint Demo to internal and external Stakeholders

Organized and conducted extensive JAD sessions with users to identify and understand requirements

Documented the Business Requirements Document (BRD) and the Functional Specification Document (FSD)

Prepared Use Cases and Use case diagrams in an on demand basis

Provided necessary support for QA to build Test plans and scripts

Participated in defect triage meetings

Performed User Acceptance test and get necessary approval from the Product owner for the results

Prepared and performed training to internal staff as a result of system changes

Performed the role of Scrum Master as needed

Client: AIG Private Client Group, Basking Ridge, NJ

Employer: Diversant LLC

From July 2009 to May 2012 – Business Analyst

Project Details:

The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.

Responsibilities:

As a BA understood the Business process of Auto insurance

Held interview sessions with SMEs and Customers to understand their requirement

Gathered Business requirements and drafted Business Requirement Document (BRD) to be understood by the Customers for Sign-off

Have used MS Visio to develop UML diagrams like Activity Diagram, Use case Diagram

Developed functional Specification document that details the business process of achieving the requirements

Prepared a Development Handoff document that includes use cases and a high level description of what is expected from the development team

Conducted various meetings with the developers and the architect while delivering the Development Handoff document

Have configured Sample data to meet some of the client requirements by writing SQL

Have maintained all the documents in MS SharePoint.

Have used Quality Center to raise the defects.

Have been involved with the clients during UAT (User Acceptance Testing) in helping them to identify possible defects before going live.

Coded, tested and debugged new or modified existing programs according to specifications to fulfill requirements

Developed test scripts for unit testing and executed the test cases

Supported testing team on System and Regressing testing

Worked with Business users for User Acceptance Testing

Provided warranty support for 60 days post production

Followed best practices and coding standards

Involved in enterprise release management process

Developed adhoc data extracts for reporting

Client: AIG Private Client Group, Basking Ridge, NJ

Employer: Diversant LLC

From July 2008 to June 2008 – Project Lead

Project Details:

The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.

Responsibilities:

Interacted with Business analysts and participated in Business requirement review meetings

Prepared Technical Specification document from FSD

Coded, tested and debugged new or modified existing programs according to specifications to fulfill requirements

Developed test scripts for unit testing and executed the test cases

Worked with testing team on System and Regressing testing

Worked with Business users for User Acceptance Testing

Provided warranty support for 60 days post production

Followed best practices and coding standards

Involved in enterprise release management process

Developed adhoc data extracts for Insurance Bureau and DMV reporting

Acted as technical SME for reverse engineering this application to rules based java technology

Client: AIG Technologies, Parsippany, NJ

Employer: Mahindra Satyam

From March 2004 to February 2006 – Senior Developer

Project Details:

The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.

Responsibilities:

Analyzed business requirements

Estimated new Enhancements and Change Requests

Designed & Created new DB2 400 tables & Modify existing table structure

Developed & Enhanced COBOL 400 programs that accesses DB2 400 database

Loaded DB2 400 database & setup up test regions for support activities

Created online screens and transaction programs

Developed data extracts for DMV ALIR Reporting

Developed ad-hoc Reports for queries on DB2 400 tables

Coordinated and trained offshore team with development activities

Analyzed & Resolved Production issues

Client: Caterpillar, Peoria, IL

Employer: Mahindra Satyam

From October 2003 to February 2004 - Developer

Responsibilities:

Analyzed business requirements

Developed & Enhanced COBOL programs that accesses IMS DB database

Designed & Created new IMS DC Online Screens & modified existing IMS DC Screens

Analyzed & Resolved Production Issues

Client: Cummins Inc, Columbus, Indiana

Employer: Tata Consultancy Services

From August 2001 to May 2003 - Developer

Responsibilities:

Analyzed Business Requirements and System Specifications to understand the application

Involved in preparation of Effort estimation based on the requirement and design document

Developed/Enhanced COBOL programs that access IMS data

Designed & Created new CICS Online Screens & Modify existing CICS Screens

Resolved Data Integrity issues by analyzing data store through special tools such as File Aid

Developed & Enhanced COBOL programs that accesses IDMS database

Implemented small enhancements and change request using Endeavor

Designed/Modified Online IMS DC Screen

Debugged programs using Xpeditor

Analyzed & Resolved Production Issues

Client: GE Fleet Services, Minneapolis, Minnesota

Employer: Tata Consultancy Services

From September 2000 to July 2001 - Developer

Responsibilities:

Analyzed Business Requirements and System Specifications to understand the application

Involved in preparation of Effort estimation based on the requirement and design document

Developed/Enhanced COBOL programs that access IMS data

Designed & Created new CICS Online Screens & Modify existing CICS Screens

Resolved Data Integrity issues by analyzing data store through special tools such as File Aid

Developed & Enhanced COBOL programs that accesses IDMS database

Implemented small enhancements and change request using Endeavor

Designed/Modified Online IMS DC Screen

Debugged programs using Expeditor

Analyzed & Resolved Production Issues

Client: Rockwell Automation, Milwaukee, Wisconsin

Employer: Tata Consultancy Services

From June 1999 to August 2000 - Developer

Responsibilities:

Analyzed Business Requirements and System Specifications to understand the application

Involved in preparation of Effort estimation based on the requirement and design document

Developed/Enhanced COBOL programs that access IMS data

Designed & Created new CICS Online Screens & Modify existing CICS Screens

Resolved Data Integrity issues by analyzing data store through special tools such as File Aid

Developed & Enhanced COBOL programs that accesses IDMS database

Implemented small enhancements and change request using Endeavor

Designed/Modified Online IMS DC Screen

Debugged programs using Xpeditor

Analyzed & Resolved Production Issues

Education and Credentials

Bachelor of Technology Degree in Electrical and Electronics

Pondicherry University – Pondicherry, India

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