Andinette Thomas

Wellington, FL *****

acrw26@r.postjobfree.com

PRIVATE SECURITY

ADAPTABLE, DEPENDABLE, PRODUCTIVE

Excellent leadership and communication skills

Skilled in Microsoft Office

Goal oriented

Strong ability in personnel interviewing, training, and motivating

Excellent ability to resolve complaints

Attention to detail and accuracy

EXPERIENCE

ABNS GROUP LLC, Lake Worth, FL 2011 – 2015

Call Center Supervisor

Monitor floor, oversee agents, live monitor calls.

Quality Assurance of live calls and recorded calls.

Train new hires in all aspects of the business.

Customer Service and answer telephones.

Data entry, filing, and daily reports.

ALLIEDBARTON SECURITY SERVICES, West Palm Beach, FL 2006 – 2011 Site Supervisor

Preparing incident reports and taking appropriate actions.

Supervise team of security personnel in discipline and daily operation.

Ensure operation of the access control and security control room.

Help security officer in management of team of security guards.

Routine supervision of security guards and security rules and regulations.

Management and improvement of security services.

Report preparation both oral and written

GEO GROUP SOUTH BAY CORRECTIONAL INSTITUTE, South Bay, FL 2003 – 2006

Correctional Officer

Examine doors and windows to determine the security.

Prepare reports and routine.

Daily patrolling on foot to assure the security of assigned area.

Provided escort services to visitors and customers.

Report irregularities like leaking water pipes, security doors left unlocked, presence of unauthorized persons etc.

Performed routine checks of inmate.

Inform violators of rule infractions like smoking, loitering, and carrying forbidden items.

EDUCATION

Associates in Arts Degree, Palm Beach State College

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