Customer Service Medical
Resume:
Dawn M. Bowen
**** ******* **, ********, ** *****
acrw1f@r.postjobfree.com
Career Objectives:
Looking for a Coding Analyst position in a reputable outpatient or inpatient setting that can fully utilize my excellent interpersonal skills and further enhance my knowledge of the medical field.
Experience:
•Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
•Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
•Ensures availability of treatment information by filing and retrieving patient records.
•Maintains patient accounts by obtaining, recording, and updating personal and financial information.
•Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
•Helps patients in distress by responding to emergencies.
•Protects patients' rights by maintaining confidentiality of personal and financial information.
•Maintains operations by following policies and procedures; reporting needed changes.
•Contributes to team effort by accomplishing related results as needed.
Employment History:
Belmont Court Dialysis Warminster, PA
Unit Secretary 2014~Present
Collect all demographic information on new admissions, and order all blood work. Label all tubes and ship them. Collects and calls all medication that the patients receive. Uses Kronos and enters all employee’s schedules. Schedules patient’s doctors appointments and also schedules transportation back to the unit and home. Knowledge of Crown Web, putting new admission charts together with prodocalls, and closing out charts. Collects all table, doctor, and nurse reports. Keeps strict census of patients in unit.
Abington Memorial Hospital (Fetal Diagnostic Center) Abington, PA
Secretary II 2012~ 2013
Greet and register all patients. Collect all demographic, insurance, and Co-Pays. Prepared all charts and then given to Stenographers and doctors. Knowledge of Windows 7, Navanet, and E-Clinical. Requests all prescriptions, referrals, lab work, and present OB information. Scan all paperwork and charts. Fax all Ultra Sound reports to all primary OB doctors. Files all charts in alphabetical order and pulls all patient’s charts for following day.
Women Care of Montgomery County Trevose, PA
Secretary/Doctor’s Assistant 2009~2012
Greeted patients in an out patient OB/GYN office. Collected all demographics, Medical History, Allergies, Medications, and Surgeries. Directed patients to examining rooms. Prepped for all invasive procedures, ordered and sent off all lab work and specimens. Made appointments and verified all information. Collect Co-Pays, Requested referrals, etc.
Holy Redeemer Hospital Meadowbrook, PA
Bed Control 2006~2009
Assigned all ICU, Cardiac, Neuro, Med Surg, and Cancer Treatment Floors. Kept track of all house keeping. Called all floors above with patient information, etc.
E.R Registration/Register 2006~2009
Greeted all patients. Collected all demographic and insurance information, Medical Coding, Collecting Co-Pays, Helping and directing patient’s families, Transporting patients back into the E.R after registration when beds are available, Calling Codes when necessary, etc.
Bryn Mawr Hospital (Main Line Health System) Bryn Mawr, PA
Out Patient Registration 1996~2001
Registered all out patients for diagnostic testing. Collected all demographic information. Ordered all testing such as: Cat Scans, X-Rays, Nuclear Medicine, Mammography, and Lab work.
Lankenau Hospital (Main Line Health System) Wynwood, PA
Unit Clerk 1989~1996
Prepared patients charts. Transcribed doctor’s orders. Ordered all diagnostic testing and lab work. Requests consults. Called for stat medication and tests, etc.
Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
Education:
Manor College, Jenkintown, Pa
Medical Certificate Program
Completion in July 2015
Certifications:
Medical Terminology 1&2
Medical Billing 1
Medical Coding 1 & 2
Taking ICD-9,CPT Coding exam in September 2015
ORGANIZATIONS: Teaches parish religious education program. (PREP) Saint Luke the Evangelist Church
REFERENCES
Professional: Lynn Kner, Women’s Health Care Group of Montgomery County
Greg Bowen, Carlson’s Depot Auto Inc.
Dawn Virnelson, Belmont Court Dialysis
Character: Teresa Hughes
(215)-840- 0592
Heather Perry
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