Steven G. Fowler

**** ******* **. **

Huntsville, AL 35802

Mobile:256-***-****

Email: acrw14@r.postjobfree.com

Summary:

A bright, creative, and self-motivated professional with a strong technical analyst background who possesses self-discipline and the ability to work with the minimum of supervision. A good team player who thrives on creating engaging creative solutions, is deadline oriented and has the ability to produce detailed technical specifications from client requirements.

Experience:

Intergraph Corporation

Technical Support Analyst 2/14-1/15

Provided technical support to computer users on a variety of issues; identifies, researches and resolves technical problems

Resolved PC software configuration problems and remotely installs software products or approved patches

Trouble-shoot computer problems, performed hardware and software diagnostics and coordinated needed repairs.

Resolved computer system problems, including coordination between users, product line Specialists and components of the Local Area Network support staff

Diagnose, isolate and analyze problems utilizing historical database records.

Documented user's problems through the use of an online problem management system including opening, updating status and closing problem tickets

Monitored problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

SGF Consulting 8/12-1/14

Freelance Web Design services. The focus of Sgf Design is to help individuals and

businesses establish a professional web presence at an affordable price.

SGF Design volunteers web design services to various non-profit organizations to

help them maintain a viable web presence and keep content fresh and updated.

Barnes & Noble Inc. 11/09-7/12

Digital Sales Specialist

Core duties include customer service and sales of Barnes & Noble’s digital products, including the Nook Tablet, Nook Color, Nook Simple Touch and Nook 1st Edition.

Product Support for Nook Tablets. First line product support for technical issues and training issues related to Nook eReader tablets and devices.

Additional Nook/Digital responsibilities – provide training to customers and employees in use of Nook products.

SGF Design/Consulting 12/04-11/09

Freelance web design/consulting business. Core focus of SGF Web Design was to help companies establish a web presence by using my web experience to obtain consulting contracts with companies to help them avoid the many problems and issues that arise with the initial development of a corporate website.

Developed prototype/User Interface portfolio for companies to use to gain ideas for layouts, presentation and navigation of their business web sites.

Technical Training – Army Reserve – Birmingham, Alabama. Lead Instructor for training users on the Dreamweaver MX development tool and best practices for web development using Dreamweaver MX.

Build and maintain PC hardware installations and software installations as a small home based project/business.

CompUSA 9/03 – 7/04

Microsoft Certified Trainer (MCT) for CompUSA training and education division. In addition to training, responsibilities included development of courseware utilizing Microsoft official curriculum. This courseware development involved creation of presentation materials using PowerPoint and modification and maintenance of documentation utilizing Microsoft Word.

Siebel Systems, Inc. 4/00-1/03

Web Developer/Technical Product Specialist

Responsible for developing code for the Siebel Interactive Selling Suite web-based products. As web developer, I was responsible with the full development of these solutions. This included planning, design, prototyping, layout, navigation, look and feel and coding. Coding utilized Siebel Tools, Siebel eScript, HTML/ASP/JavaScript/VBScript and Visual Basic. Each custom solution required a development window of two weeks up to two months. These custom solutions were developed specifically to address the client’s web-based solution requirements and needs.

Responsible for being proficient in development and programming with Siebel Tools, Siebel’s proprietary development tool and language (SiebelScript, eScript). This Object Oriented Programming environment is based on Visual Basic 6.

DBBasics, Inc 8/99-4/00

Web Developer/ Technical Trainer

Microsoft Certified Trainer (MCT) for DBBasics training and education division. In addition to training, responsibilities included development of courseware utilizing Microsoft official curriculum and DBBasics courseware. This courseware development involved creation of presentation materials using PowerPoint and modification and maintenance of documentation utilizing Microsoft Word.

Responsible for development/maintenance of DBBasics’s corporate Internet and Intranet site, including content creation and design/flow of corporate website. Duties included SQL Server Administration (Table creation, deletion, creating Users, setting privileges). Programming of website utilized HTML, DHTML, JavaScript, SQL (Queries) and Active Server Pages to handle all aspects of the corporate website.

Responsible for creating and manipulating corporate web-site graphics. Graphics were created using Adobe Photoshop and Macromedia Fireworks.

BB&T – Branch Banking & Trust 4/98-8/99

http://www.bbandt.com

Web Developer II

Responsible for development/design/layout and maintenance of BB&T’s 600+ page Corporate Internet Site and BB&T Clients.

Responsible for creation and design of corporate web site graphics using Adobe Photoshop 4, Macromedia Fireworks and Adobe Illustrator.

Lead Developer for Corporate Redesign. This was a full development life cycle effort. Responsibilities focused on all aspects of a life cycle project; Planning->Design->Coding->Testing->Deployment.

Using Visual Interdev developed custom Active Server Page applications to store and retrieve Job Postings and Press Releases.

Developed custom ASP pages for administrators to have edit capabilities for Job Postings and Press Releases.

Developed custom Stock Feed application for Internet site to retrieve, parse, and display relevant data for BB&T stock information. This application was written using Visual Basic 5.

Designed BB&T Site Architecture, including User Interface and Navigation scheme

Responsible for designing and manipulating all graphics that are used on the BB&T.

Developed proof of concept prototypes for custom applications using ASP technologies (ADO, RDS) and Scripting (VBScript, JavaScript).

Education:

University of Alabama – Huntsville. Huntsville, AL. 1985-1989,2002,,2012

Oak Ridge High School – Oak Ridge Tennessee, Diploma 1983

Continued Training and Education:

2013 University of Alabama-Huntsville, Professional and Continuing Studies

Programming with Visual Studio .NET 06/03/13 to 06/19/13

Web Applications Using Visual Studio .NET 07/08/13 to 07/24/13

Design Patterns in ASP.NET 08/05/13 to 08/21/13http://asp.net/

Siebel Jumpstart July 2000 - Two-week course with three tracks covering Siebel Tools, Siebel .COM applications, and Siebel Server.

Visual Interdev 6.0 – August 1998. Successfully completed one week intensive course covering programming ASP technologies within the Visual Interdev environment

Web Design 99 – March 1999. Atlanta GA. Attended one week international training conference. Topics covered included: Dynamic Web Pages-Data Driven Webs, Scripting, CSS, next generation languages: XML, XSL, SMIL, and Designing the User Experience.

Mastering Web Application Development Using Visual Interdev - August 1999 - Completed one week Microsoft Certified Class concentrating on Visual Interdev 6.0 and ASP/Scripting technologies

Professional Certifications:

MCP - Microsoft Certified Professional - Certified as a MCP by passing required test(s), including Mastering Web Application Development Using Visual Interdev 6.0, and Mastering Visual Basic Web Programming.

MCT - Microsoft Certified Trainer - Certified as a MCT by attending and passing Microsoft approved Train the Trainer course and by achieving Microsoft Certified Professional status

References provided upon request

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