Regina Moses *** N Spring Ave.

Compton, CA *****

816-***-****

acrw0l@r.postjobfree.com

SUMMARY: To obtain a mid-level position, whose upward mobility provides a conduit to future opportunities in managment.

WORK

EXPERIENCE: Conifer Health Solutions, Tenet Hospital Services, Anaheim, CA December 2014 to August 2015

CUSTOMER CARE REPRESENTATIVE

Receive incoming calls in a Call Center environment, assist clients (attorneys, insurance and hospital administrators) determining account balances, payment postings, Insurance are applied.

Proficient use of Insurance Eligibility using Passport Eli System, reviewing UB04 forms and HCFA forms for correct diagnosis codes, using the VI Web system.

Adhere to strict time policies and compliance regulations.

2009 – 2013 Ingersoll Rand Corp. Olathe, KS

Dealer Contact Management Representative

Duties Include:

Account/Project management for home builders; retail dealer support, distribution oversight, and special projects assignments.

Account maintenance, client needs assessment, proactive planning & resolution implementation.

Performed as clarification representative for multiple accounts, purchase order verification, liaison to customer base regarding concise description of products orders.

Purchase Order data entry approximately 75-100 daily

Train new hires and temporary employees

Cultural Modification team member

2006-2009 FMH Benefit Services Overland Park, KS

Medical Claims Examiner/ Client Service Representative

Duties Included:

Processing proprietary member information, monitoring annual medical benefits & Plan coverage.

Processed inbound claims and plan coverage according to Plan Benefit SOP.

Group benefit verification and plan apprising

2005-2006 Allstate Insurance Co. Mission, KS

Sales Producer/Customer Service

Duties Included:

Attainment of 50k monthly sales quota for independent sales.

Assisted Principal Agent in creation of mass marketing strategies

Daily office management and administration.

Presentation of Auto /Home quotes, declarations, insurance bindings and cancelations.

EDUCATON: 2011-2012 ITT Technical Institute Kansas City, MO

AA Drafting & Design

ASSOCIATIONS: 2012 Member APWA

PROFESSIONAL AND TECHNICAL PORTFOLIO:

Microsoft Office products, Word2010, Excel, Microsoft Project 2003,2007 and Oracle

Tenured customer service experience

Strong organizational skills, and time management, problem solving

Rapport building and strong communication

Multi-line phone experience

Daily Customer Contact/ Sales Support/ Product Forecasting

Complex problem solving/ expediting

References upon Request

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