**** ********** **., ****** ** ***** 501-***-**** acrw0h@r.postjobfree.com

Reginald Richardson

Objective

The ideal job for me would be to work in the IT field doing IT networking and IT desktop support work. I am also interested in traveling doing field support in the IT field.

Experience

04/2010-Present

Centers For Youth and Families

Little Rock Ar 72205

IT Network Engineer and Desktop Support Engineer

4 years experience with IT/LAN/WAN in operations and help desk environment. Responsible for keeping network up and running and also desktops, laptops and laserjet printer support.

Responsible for Help Desk Support, Cisco IP Phone support, Cisco Call Manager, Cisco Unity, Microsoft Office support, Windows XP, Windows 7, and Windows 8 support. Responsible for hardware and software issues, Microsoft Windows Server 3 and Microsoft Windows Server 8 support. Setup and support of company cell phones. Also responsible for remote services.

Responsible for Barracuda Spam and Web Filter support, knowledge of broadband and networking equipment. User, Group, and Computer creation and management within a Microsoft Active Directory environment. I also work with wireless technology, and I have strong customer service skills, strong problem solving capabilities, strong analytical skills, and able to handle multiple tasks concurrently.

06/1999-3/2010

NetgainTechnologies

Little Rock Ar 72203

Desktop Support Engineer

Responsible for Help Desk support, Software support, Pc and Laser Printer support and repair. Assisted in Networking task, and offered remote services to users off site. Also worked in an hospital environment supporting and maintaining customers software and systems including workstations and laser printers. Other job duties included doing warranty reimbursement work for HP, Dell, and Lexmark.

Education

01/1992-01/1994

National Education Center

Little Rock Ar 72205

AA Degree Electronics Tecnology

A+ Certification (Computer Technician)

MCP (Microsoft Certified Professional)

HP Desktop Certifications

Dell Desktop Certifications

HP Laser Printer Certifications

Lexmark Laser Printer Certifications

References

References are available on request.

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