Robyn Lowe

Medical Collector Specialist

Los Angeles, CA

acrvzc@r.postjobfree.com - 323-***-****

WORK EXPERIENCE

Cash Receipts

Wittman Enterprise LLC.- Rancho Cordova, CA- January 2015 – August 2015 (temp. assignment ending)

train employees how to download and post Medicare and Medicaid ERAs

import, download, and print all ERA/EFT payments via EasyPrint and Zoll

post Medicare ERAs via Zoll (RescueNet)

post Commercial Insurance ERAs “ “

post and process Live Cash deposits to the bank 3 days a week

audit teammates deposit batches before sending to the bank

audit the trainees work to ensure proper undertanding

train employees how to post commercial ERAs and checks (live cash) via Zoll 5010 batch posting Medical Collector

Aerotek Professional Staffing - Northridge, CA - June 2013 to September 2014 (contract assignment)

communicated with commercial insurance companies regarding unpaid claims

appealed denied claims within a timely manner with 95% positive return

verified claim status and eligibility via insurance websites and telephone systems

analyzed common denials to keep accurate billing up to date

answered incoming patient calls regarding delinquent balances; make payment agreements and take phone payments

Collector/Financial Assistance Counselor

Huntington Medical Foundation - Pasadena, CA - March 2009 to August 2012

handled customer service calls for the billing department

made patient payment arrangements

communicated with insurance companies regarding unpaid claims via telephone and internet

worked insurance claim denials

researched return mail

worked delinquent A/R by following up with insurance; collecting payment from patient

appealed denied claims with 90% positive return

prepared and sent delinquent accounts to collection agency Medical Records Technician

East Valley Community Health Center - West Covina, CA - April 2008 to March 2009

Release of Information, filed charts, pulled charts for appointments, loose filing, answered telephones, and pulled requested charts, etc. medical records duties

Medical Records Technician II

Magan Medical Clinic - Covina, CA - May 2007 to March 2008

Answered telephones, pulled charts requested by Doctors (ex. routine, ASAP, or STAT), assembled charts, loose

filing, processed requested records to satellite facilities, and validation of scanned charts in batch, as well as the whole scanning process of the records.

EDUCATION

Certificate in Medical Billing and Coding, 2006

Maric College - Irwindale, CA

High School Diploma

Littlerock High School - Littlerock, CA

2004

Personal Qualifications

Excellent customer service skills, strive for quality care, very detail-oriented, always multi-tasking, strong leadership skills, highly motivated and dedicated

Knowledgeable of medical terminology

Experienced with Medicaid, Medicare, Medicare Advantage/Supplemental Plans, PPO and HMOs

Experienced with Physician and EMS billing

Experienced with CPT and ICD-9/10 CM coding systems, HCFA-1500 and UB-92 claim forms

Experienced with ERAs and EOMB explanations and downloading

Experienced with Microsoft Office, 10-key, Allscripts, CodeScan, MediSoft software, EHR, Misys software, Zoll software and EasyPrint

References

Donna Bailey 916-***-**** acrvzc@r.postjobfree.com

Barbara Michaels 909-***-****

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