Raymond Urgelles De La Rosa
E-mail: acrvym@r.postjobfree.com
Cell: 786-***-****
Profile
I am a highly driven, personable, and creative professional with over 4 years of admin, sales and technical experience providing support to executives in a high-profile business firm and diplomatic circles and media in a fast-paced environment.
Dynamic professional who successfully prioritizes and multitasks.
Strong Communicator with the ability to collaborate effectively with diverse clientele and to develop a competent knowledge of the market, including customers and competitors.
Organized project manager with meticulous attention to detail while meeting all deadlines.
Innovative problem - solver who thinks outside the box to find effective, permanent solutions.
Attentive listener with unique ability to adapt to individual traits and working styles.
Pro-active approach and willingness to accept delegated projects and responsibilities
Ability to work within a collaborative team environment toward results-oriented Operations goals
Ability to follow through on tasks, meeting deadlines with minimal supervision.
Ability to maintain confidential information in a professional manner
Strong sense of urgency
Ability to handle multiple routine tasks and requests from Operations Management
Ability to effectively deal with multiple departments throughout the organization
Ability to organize events and organizational talent
Technical Qualifications/Skills List
Advanced Excel, PowerPoint, Outlook, 60 WPM, Word, (knowledge of hardware – PC,MAC)
Ability to speak English and Spanish Mother Tong (intermediate fluency in English)
Valid Driver’s License Class E
Business Qualifications/Skills List
Associate degree in Industrial engineering
Certification English/ School Name: MINCEX Institute for Foreign Languages / La Habana/Cuba
Business Management Degree School Name: MINCEX Institute for Foreign Languages/ La Habana/ Cuba
Marketing/International Business and Commerz Degree
School Name: MINCEX Institute for Foreign Languages/ La Habana/ Cuba
Employment History
Company: Palco S.A, Habana, Cuba
3/6/2012 – 5/18/2013
Position: Sales/Customer services Manager
Key responsibility’s included:
Representing the company as a credible and professional supplier of products and services
Producing customer specific proposals and attending customer services representatives
Following up and supporting any potential new business with clients or business
Provided support to all customer queries in two or more languages
Responsible for handling a big team of bilingual customer services representatives
Improving customer service base on client feedback
Company: Lohrmann Int, Office Habana, Cuba
6/27/2013 – 2/18/2015
Position: Executive Administrative Assistant - KAB GmbH/LI GmbH Office Havana
Key responsibilities included:
Office manager/ local Hand German Headquarter in situ.
Drafted and edited correspondence.
Prepared briefings and assisted with business and administrative tasks.
I was running the Cuba branch office by myself.
Presented quotations in coordination with company cost calculations including negotiation of freight and contracts with trucking and custom brokers.
Processed and translated requests also sent translated documents into German to the parent company and received offers, translated them to Spanish and delivered them to the customer, clarified technical- commercial doubts and revised / translated the texts of the contracts at the end of operations.
Bided and sold different projects such as projects in the exploration, development, and production of natural gas and crude oil in with the participation of the Indonesian company MEDCO, translation of work orders and was also responsible of sending contracts for Spare Parts and others machinery to Germany on a timely fashion.
Acquisition of new customers, intensive service to customers and regular visits of new and existing customers also travel on a regular basis to visit customers.
Maintain an open line of communication between customers and all levels at Headquarter in Germany, included German CEO.
Provided frequent feedback and reporting of all activities to the German Headquarter.
Managed office accounting including tracking and monitoring contract execution time also product quality and delivery performance with clients after sales or contract signings to solve problems and to provide ongoing support.
Prepared work schedule and visits of my company executives and other business partners.
I achieved on average a 40% sales growth increase over five years. I have also successfully introduced new product lines and recruited new clients in the country.
Maintained client profiles, institutional databases, and master files for both current and new clients. I supported the entire sales cycle from the first contact to the contract.
Being focus of customer needs as well as monitoring and evaluating market and competitor activities in order to find new specific customer solutions and to transmit recommendations in this regard to headquarters.
Coordinated C-level calendar events, meetings, and travel arrangements with clients (New product introductions from other companies from German and Russian such as Kaluga turbines and Babcock boilers) also the participation of executives in the Congresses of the Sugar Association of Cuba and technical interventions Fair of Havana.
Acted as key between clients and German – Headquarter.
Compiled and organized information and logistic for technical meetings and negotiations.
Paid all the bills of the office as well as maintained the bookkeeping.
Performed administration duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Updated office legal paperwork such as License of Operations, Customs permits, in charge of doing the office taxes every year.
Performed other duties as required.
Company: Cellucrete S.A
4/29/2015 – 8/25/2015
Position: Administrative Assistant
Answer the phone.
Meeting and greeting clients and visitors.
Perform Clerical duties to include but not limited to: photocopying, faxing, mailing and filing.
Prepare spreadsheets, letters and emails using Microsoft Outlook.
Maintain filing system.
Keeping track of release of liens, contracts, proposals and change orders.
Updating and requesting Certificates of Insurance (General Liability and Workers Compensation) up to date from all subcontractors on all jobs.
Requesting pick-ups and manage drop offs for all UPS/FedEx and mail packages.
Preparing draws for project clients.
Reference:
Mr. Armando Estevanez / AT&T Wires Technician
E-mail: acrvym@r.postjobfree.com
Phone Number: 305-***-****
Mrs. Esperanza de La Rosa Martinez/ Lohrmann Int Executive Director
E-mail: acrvym@r.postjobfree.com