Kathy H. Forde

**** ********* ****., ***. ****

Jacksonville, FL 32256

757-***-****

Objective:

To obtain a position to expand my knowledge, skills and abilities.

Experience:

**** ********* Pharmacy Technician, Walmart Pharmacy, Jacksonville, FL

As a Certified Pharmacy Technician, I was responsible for imputing patients' prescriptions and insurance information for

eligibility with utmost customer service and accuracy. Required to answer and expedite all calls from patients, doctors,

and insurance companies, fill prescriptions accurately and timely for pick-up, order out-of-stock drugs, pull expired drugs,

check-out patients at register, handle daily insurance problems, unload pharmacy shipments, file completed prescriptions,

keep pharmacy clean, updated and organized.

2014 Cashier/Customer Service, Hobby Lobby, Atlanta, GA

As a Cashier/Customer Service Representative, I gave the utmost customer service to all customers while expediting their

transactions. I kept merchandise on shelves straightened and distributed weekly shipment.

2010-2013 Assistant Manager, Kay Jewelers, Chesapeake, VA

As an Assistant Manager, I led a team of dedicated individuals through the daily operations of a retail store with over

$2.5m in annual sales. In addition to leading the sales team to record annual sales, I was responsible for opening and

closing the store and ensuring the safety and productivity of each employee. Along with providing industry leading

customer service, I was responsible for the overall performance and profitability of the store by tracking six daily goals for

sales, repairs of jewelry, credit applications, protection payment plans, lifetime warranties, and add-ons (at least two items

per sale). In addition to managing the six daily goals, I was also responsible for training new employees, checking in new

merchandise and repaired jewelry claims, ordering supplies, and maintaining signage. At the end of each day, I ensured

each register was balanced, the deposit was correct and all jewelry was accounted for, stored properly and locked in the

safe.

2001-2010 Assistant Manager/Certified Pharmacy Technician (CphT), Walgreens, Orange Park, FL and Virginia Beach,

VA

As an Assistant Manager, I excelled in managing the sales floor and pharmacy employees to deliver world class customer

service while focusing on maximizing sales for the store. In this position, I was responsible for merchandising product to

maximize sales, handling customer questions or complaints while maintaining a safe and clean environment. Twice

weekly, I, along with other store management, delegated the placement of product in each department and unloaded the

merchandise delivered to the store. My duties also included weekly scheduling and processing payroll for the store

employees, vendor bookkeeping, loss and prevention claims and cash office activities while maintaining a friendly,

professional store. I was also responsible for training new employees on the sales floor which included cash register

transactions, restocking merchandise, and updating merchandise location and pricing. Along with the Store Manager, I am

certified as a Pharmacy Technician. As needed, I worked in the pharmacy filling prescriptions, maintaining customer

profiles, communicated with insurance companies for eligibility and handled all customer service issues. I was also

responsible for opening and closing the store and ensuring that all cash registers (seven) balanced with the store totals and

deposits were correct.

1998-2002 Substitute Teacher, Clay County School District, Orange Park, FL

As a Substitute Teacher, I was responsible for the safety of the children and the daily assigned lesson plan provided by the

classroom teacher. Following the lesson plan, I incorporated my personality and skills to achieve the goals set for the day.

Education:

St. John's River Community College, 2001 Associate in Science, Nursing

Continuing Education Online, 20 credits per year since 2002 for Pharmacy Technician Certification

Churchland High School

References:

Available upon request

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