Ebeneisa T. Matthews

**** ***** ****** ****** *********, FL 34746

857-***-**** acrvxq@r.postjobfree.com

Business Manager

Executive Housekeeping Manager with more than 20 years experience with development, process improvement, budget analysis/cost control, inventory control, and employee vetting for optimal performances in high-end hotels and resorts. Is highly skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing strategic solutions.

Customer Relations

High-Level Communication

Strategic Planning/Analysis

Budget Preparation

Inventory Control

Quality Control

Procedural Management

Process Improvement

Staff Training

Team Management

Cost Control

Microsoft Office Suite/Outlook

Professional Experience

Maingate Resort and Spa, Kissimmee, FL 2013 – 2015

Executive Housekeeping Manager

Streamlined processes of development and implementation of procedures and standards for assigned departments, business strategies for housekeeping, and effective report preparation for improved management and critical evaluation of work activities.

Managed all aspects of planning, coordination, supervision of daily activities, inspection/reporting, and scheduling all rotational and special cleaning programs.

Coordinate room maintenance with Chief Engineer, monitored departmental performances, and controlled operating and payroll cost for staff.

Prepared the annual budget tracking achievements for necessary corrections, recruited potential hires, provided training/orientation services, and upheld all company expectations taking disciplinary actions when needed.

Oversaw inventory, purchasing, and disbursement and cost control for hotel supplies.

CROTHALL, Boston, MA 2011 – 2013

Operations Manager

Supervised, trained, and educated employees on company procedures setting up monthly goals, special projects, and daily inspections.

Maintained monthly rounds and communication between departments.

Radisson Worldgate Resort, Orlando, FL 1993 – 2011

(Radisson Hotel, Boston, MA 1993 – 2006)

Executive Housekeeping Manager

Spearheaded the development of business strategies for housekeeping, processes, procedures and standards for assigned departments.

Developed and implemented processes for providing employees with customer service, technical and safety training on an ongoing basis.

Coordinated inspections, supervision of all cleanings rotational and special, and room maintenance with the Chief Engineer.

Recruited and trained employees in housekeeping providing open communication and counseling as needed.

Controlled operating and payroll costs, inventory, budget analysis, and special ordering on supplies and services.

Evaluated performances of staff and took disciplinary action when situations called for them.

Additional Experience

Holiday Inn Hotel, Boston, MA 1988 – 1992

Guest Relations

United States Army Reserve 1986 – 1992

Specialist E-4

Education & Credentials

A.S., Hotel/Restaurant Management, Newbury College, Boston, MA

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