PROFILE

An accomplished and highly skilled Quality Professional with extensive progressive experience in Quality/Process, Systems & Software Quality engineering, Auditing, Project Management and Configuration/Data Management. Diversity gained from the Military and Commercial sectors. Strengths include assuring customer requirements are satisfied, deploying and executing systems, software quality process audits and oversight of software and system suppliers. A resourceful, detail and deadline oriented self-starter with excellent problem solving and interpersonal communication abilities. Excels in performance through both individual and team efforts. Active BOD member of the American Society for Quality (ASQ) section 303. Holds DOD Secret Security Clearance.

SUMMARY OF TECHNICAL PROFICIENCIES AND ACCOMPLISHMENTS

QUALITY/PROCESS ENGINEERING

Deploy, execute and monitor Systems & Software Quality Assurance programs for major developmental programs.

Prepare and develop the Systems Engineering Management Plan for a Technical Development (TD) proposal. Results rated Excellent (Blue) by customer.

Perform Systems and Software Process Audits and assessments of program quality, program performance and site procedures, assisting in implementation of recommended changes.

Evaluate software development and supported risks in accordance with contract requirements to ensure overall customer satisfaction and system performance.

Provide oversight to Software suppliers, ensuring compliance to contractual requirements performing SQA supplier audits, documentation reviews, Formal Qualification Testing (FQT) and System Integration testing.

Develop Software Development Plans (SDP) and Software Quality Assurance Plans (SQAP) for major programs.

Perform internal documentation reviews assuring traceability of requirements and conformance to contractual requirements utilizing DOORS, Rational Rose Suite (ClearCase, ClearQuest), Teamwork and Cradle.

Perform requirement & design reviews, code & unit test inspections, formal qualification & regression tests, requirement creation, decomposition & traceability and software verification to ensure a robust product.

Responsible for ensuring the software is tested and defect-free by being involved in the development process through each phase of the Software Development Life Cycle (SDLC). Designed, developed and created checklists, test cases, and test scripts.

Coordinate client software (OneSource) and system testing and integration: developed test procedures and test documentation.

Represent the SSQA organization as a member for systems and software change management activities, review boards and the verification of change requests.

Participate in the CMMI Assessment Level 5 efforts: Measurement and Analysis (M&A) working groups and Process and Product Quality Assurance (PPQA) as a Subject Matter Expert (SME) leading to achievement of CMMI Level 5.

Steer the Causal Analysis & Preventive action efforts for hardware and software problems.

Full knowledge and compliance of DOD/MIL Standards, QMS and CMMI process improvement, ISO 9001, AS9100, MIL-STD-1553 and IEEE and ASQ standards.

AUDITING

American Society of Quality (ASQ) Certified Quality Auditor (CQA), Cert No. 49252.

Perform internal ISO-9001 and CMMI Audits and Software Quality Assurance (SQA) supplier audits.

Perform process Audits and assessments of program quality, program performance and site procedures.

Ensure and initiate corrective actions and root cause analysis for Hardware and Software problems, facilitates as required necessary corrective actions in Sector Corrective Preventative Action Tracking System (CPATS), Quality Assurance Audit Report (QAAR) database and OneSpace.

Provide process improvement incentives and assisting in implementation of recommended changes.

PROJECT MANAGEMENT

Proven Success Coordinating communications among cross-functional teams to achieve Quality organizational objectives, while focusing on meeting customers’ expectations.

Ensure the Program Execution Framework was effectively and appropriately administered and implemented.

Manage and report Quality metrics providing opportunities for future growth and advancement, supplying regular performance feedback utilizing Gantt, Pert and milestone chart to gauge progress.

Prepare and develop Basis of Estimate (BOE) for several proposal efforts leading to contract awards.

Served as Cost Account Manager (CAM) for SSQA System Design and Development (SDD) Phases supported integrated Baseline Reviews (IBR).

Provide and create training/lessons and learned packages for internal and external systems, as well as web based software.

Collect and analyze program defect measures and reported program quality metrics/levels.

Demonstrate the B14-ZR Web Cast to potential clients as part of the Sales Marketing Team.

Assist with the Implementation Consultants Support Teams for Web Based software.

Manage Quality Assurance Help Desk incidents using Onyx & Citrix Systems.

CONFIGURATION/DATA MANAGEMENT

Manage documentation and records related to the global operations of quality management systems.

Manage and kept current global quality systems electronic platforms: SharePoint, docStar, TrackWise.

Coordinate Global Quality Policy programs.

Develop, document, execute and implement configuration management and change control program.

Create and manage process documentation, policies and training manuals.

Perform quality assurance of tools and database testing.

Identify and maintain inventory of items under configuration control.

Establish configuration management audits and baselines, version control, review boards and coordinated PCCB reviews for customer review.

Conduct configuration audits to verify that controlled items are configured in accordance with their documented state.

Establish and oversaw change request and implementation procedure for controlled items.

EDUCATION, DEVELOPMENT AND PROFESSIONAL AFFILIATIONS

Associates in Applied Science (AAS), Nassau Community College Data Processing, Hofstra University Computer Science

American Society of Quality (ASQ) Manager of Quality/Organizational Excellence (CMQ/OE) in process

ISO 9001 (DIS), Good Documentation Practices (GDP), Good Manufacturing Practices (GMP), Software & Systems Safety, Root Cause Corrective Analysis (RCCA), Telelogic DOORS for Requirements Management, Rational Rose: ClearCase, ClearQuest, ASQ Auditing Fundamentals, CMMI Version 1.2, CMMI Assessment Team Member Training, AS9100, Quantitative Management Methods and Techniques, Introduction to LEAN, Earned Value Management (EVM-101). Cost Account Manager (CAM) Training, Cradle 3SL, Solution – Creative Problem Solving, Ethics and Compliance, Electrostatic Discharge (ESD) Compliance, Microsoft Office Suite, SharePoint. DocStar/TrackWise

American Society for Quality (ASQ), Long Island Section 303, Board of Directors (BOD): Audit Chair, Secretary, Nominations Chair, Program/Events Chair http://www.asqlongisland.org/executiveboard.html

Northrop Grumman Employee Network (NGEN), BOD: Secretary

Toast Masters International (Bethpage Grumman Chapter), BOD: Secretary

PROFESSIONAL EXPERIENCE

Sartorius Group North America, Bohemia, NY 117**-****-****

Quality Systems Document Control Coordinator (Consultant)

Managed all documentation and records related to the global operations of the Quality Systems Group. Performed internal ISO 9001 audits. Created presentations for current FDA regulations, ISO 9001 (DIS), Good Documentation Practices (GDP), Good Manufacturing Practices (GMP) and quality lessons learned.

Northrop Grumman Corporation, Bethpage, NY 115**-****-****

Systems & Software Quality Assurance (SSQA) Engineer Level IV

Began as a SQA Engineer Level II and advanced to Level IV within years. Extensive experience in the complete system and software lifecycles: proposals, requirements, design, code, test and integration. Significant involvement in identifying, recommending and implementing project management and process improvements in the systems and software development and associated processes.

Procure Net, Inc., Great River, NY 117**-****-****

Quality Assurance Specialist/Interim Manager

Coordinated client software (OneSource) and system testing: Developed Test procedures and documentation, Assisted with the Implementation Consultants Support Teams and provided training for Web Based software. Managed Quality Assurance Help Desk incidents using Onyx & Citrix Systems. Demonstrated the B14-ZR Web Cast to potential clients as part of the Sales Marketing Team.

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