Era Vohra 510-***-****

**** ********* ***** ., ***** ****, CA 94587 acrvsj@r.postjobfree.com

PROJECT MANAGER

Professional Profile and Qualifications

Accomplished leader and problem solver specializing in project management with a strong background in high technical industry. Diverse and comprehensive experience with companies such as Cisco Systems and Sun Microsystems

Core Competencies

Project/Program Management

Management and Leadership

Project Planning, Scheduling & Tracking

Needs Assessment & Analysis

Drives Completion and High Customer Satisfaction

Program Development/Improvement

Ability to Quickly Adjust Priorities to Meet Challenging Business Needs

Excellent Presentation Skills

Organizational and Planning Skills

Delegation

Teamwork

Customer/Partner Management

Order Management

EXPERIENCE

Cisco Corporation, San Jose 1/2014 – 7/2015

Project Manager/ Coordinator - Business & Technology Operations Finance (BTOF) – Pricing Waterfall

Finance

Supported and enabled market-relevant prices through stackable pricing levers and multiple base discounts

categories to provide Sales and Deal Approvers with deal-specific business intelligence in SFDC Quoting,

CCW, and My Deal Manager.

Oversaw all aspects of project information including timelines, scope and definition including development of detailed project requirements in operations, finance, etc.

Created and maintained a Pricing Waterfall project plan in order to effectively simplify programs and promotions, reduce the reliance on non-standard deals and improve Cisco margins

Successfully created a risks management process to track and manage project issues and risks that simplified escalation process

Entered the project mid-way and restructured the organizational requirements by initiating one-on-one meetings with each project team lead to properly follow the waterfall methodology the project plan required

Collaborated with cross-functional team members to track weekly status updates and provided leadership to ensure the project was on track

Prepared meeting agendas, meeting notes, developed presentations, tracked action items and productively drove to project closure, and scheduled follow up meetings as required

Effectively formed a process to manage and track all Change Requests

Generated and sent weekly project status to the senior management

Supported management on monthly financials (Scorecard) and Initiative Quarterly Reviews

Investigated, identified, and implemented and led a successful UAT and BAT beginning to completion

Designed and developed a template for the testers for daily login reporting

Volunteered to project manage and organize Cisco Doc Library for all related project plans and documentation, risks and issues, change requests, meeting notes and presentations, initiative quarterly reviews, monthly score cards

Cisco Corporation, San Jose 3/2013 – 10/2013

Project Manager/ Coordinator - Acquisition Integration Supply Chain Operations

Maintained Supplier Quality Engineering (SQE) Documentation in Web Social Library for project plans, meetings, presentations, reports, etc. (Documented)

Created and maintained project plans, tracked and managed project issues, risks, and escalations

Provided leadership to cross functional teams to ensure Project is on track

Collaborated with IT, Finance, Operations, Sales, Engineering, and Legal to track weekly status updates which allowed for the successful achievement of the project

Prepared meeting agendas, meeting notes, developed presentations, tracked action items and scheduled follow up meetings as required to productively drive the project closure

Effectively redesigned and updated the SQE Web Social and successfully created monthly newsletter for SQE

Cisco Corporation, San Jose 11/1/2012 – 3/2013

Project Coordinator/ Manager - Supplier Quality Engineering (SQE)

Assisted in driving component suppliers to exceed Cisco's component quality goals.

Led project management meetings and documented meeting minutes

Managed cross-functional business and operational requirements and expectations with realistic project plans

Coordinated the planning, developed and implemented project assignments to support long-range strategies

Volunteered to project manage and organize Supplier Quality Engineering Documentation in Web Social Library for project plans, meetings, presentations, reports, etc. (Documented)

Cisco Corporation, San Jose 4/2011 - 10/2011

Cisco Capital Project Coordinator/ Manager (GOOD, Pricing, and PPM Program)

Manage execution of Cisco Capital (Global Operations Organizational Design (GOOD)) cross-functional global integration projects.

Oversaw all aspects of project information including timelines, scope and definition including development of detailed project requirements in operations, finance, etc.

Responsible for communicating project updates to executive stakeholders and cross-functional team members

Managed cross-functional business and operational requirements and expectations with realistic project plans by collaborating with team members and tracking weekly status updates

Prepared meeting agenda’s, meeting notes, developed presentations, track action items and productively drove to project closure, and scheduled follow up meetings as required

Magnificently build strong relationships with cross-functional organizations

Cisco Corporation, San Jose 3/2010 – 2/2011

Project Coordinator/ Manager, Mergers and Acquisition (M&A)

Managed the execution of Pricing and Discounting for M&A cross-functional global acquisition integration projects.

Established base line metrics and created and implements processes to drive continuous improvement

Created flow charts and dashboards on Microsoft Office to demonstrate the lead management work flow and lead generation

Collaborated, created and maintained project plans, tracked and managed project issues, risks, and escalations

Tracked weekly status updates for multi-track, cross-functional teams (Finance, Sales, Go To Market teams)

Drove weekly/bi-weekly meetings for virtual/global teams along with generating weekly project status reports to senior leadership

Prepared meeting agendas, meeting notes, developed presentations, tracked action items and productively drove to project closure, and scheduled follow up meetings as required

Designed and maintained M&A Documentation Library for project plans and reports (Documented)

Successfully worked with cross functional teams to assure Project is on track

SUN MICROSYSTEMS, SANTA CLARA, CA 5/2000- 6/2009

Program Manager, Global Sales & Services Support Centers (GSC)

Simplify, optimize and globalize all legacy processes for booking product and Services. Global Sun Center (GSC)

Identify and maintain key stakeholders and cross-functional business partners to provide input on complex business problems related to assigned process(es)

Work closely with GSC Program Managers/stakeholders to assist in defining business requirements and objectives for process development and overall improvement.

Drive and maintain effectiveness of processes

Design, customize, and implement global processes as assigned

Develop and implement criteria to monitor effectiveness of processes.

Created processes and programs to improve efficiency, consistency, and compliance to business practices. Includes communicating with divisional counterparts as well as key stakeholders to ensure they adequately address the needs of the systems business

Trained using the developed Users guide documentation for the overseas groups such as EMEA, APAC, and Merging Markets

Order Operations Support

Worked with customers processing web, phone, email and hard copy purchase orders thru Oracle 10.7 ERP system

Handled an average of 60-70 web/calls/e-mail activities per/day. Worked across organizational boundaries and with multiple functions (e.g., Sales, Finance, Operations, Traffic, and Credit).

Expedited critical orders to meet customers' needs, escalated issues to management as appropriate to achieve customer satisfaction

Worked closely with customers and Sales Reps to ensure issues are resolved quickly (e.g., order holds, product configurations, sales tax, Booking Policy compliance, product substitutions and end-of-life/unreleased products, etc.)

Process RMA and transfer orders

Worked with Credit & Collection finance partners. Inbound 800 line price quote, lead-time and order status information for internal and external customers

EDUCATION

4 years - University of Illinois Chicago

Completed class in Project Management Professional Certification training from Strategism Inc. in October 2014

TECHNICAL SKILLS & TRAINING

Oracle 10.7 and 11i, Siebel, Webdesk (quoting tool), Agreement registry, Deal Management, Authorization approval tool, Star Office, Microsoft Office suite, Microsoft Office Projects, Cisco Docs (EDM) Act, Rumba, and Access.

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