Holly L. Thorkildson-Reed

***** ***** **** ******

Phoenix, AZ 85032

702-***-**** cell

acrvqy@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Catlin Insurance Company

Team Leader Underwriting Admin Jan 2014 to Nov 2014

Oversaw the Underwriting and Premium Audit support for Underwriters with a staff of 6.

Prepared policy and procedures to ensure continuity of the different insurance programs.

Supported Regulatory for multiple States to ensure compliance on licensing.

Review of endorsements and premium audits to ensure accuracy.

US Risk Brokers

Assistant Broker-Surplus/Wholesale Lines Dec 2012 to July 2013

Sales of almost $200,000 in insurance premiums within 6 months.

Coordination of working with Carrier and Agent to seamlessly to provide insurance for hard to place risks within the Surplus Markets.

Coordination of claims to ensure timely reporting and closure.

Ensure accounting of all agents and carriers are accurate.

Review of all insurance policies and endorsements to ensure accuracy.

USAA

MX Financial Foundations Relationship Specialist Dec 2011 to Dec 2012

Ensuring the financial security of USAA Member by utilizing all the skills learned at USAA.

Front line underwriting review to ensure members coverage and rates are accurate.

Awarded E3 June 2012 along with receiving nomination for Ambassador Club 3rd and 4th quarter of 2012.

Exceeded Expectations first performance review June 2012.

Part of Y-cording for new employees to ensure the successful integration is successful.

Enthusiastic Team Participation through ICE awareness, part of Team Recognition, and supporting the Mission with the Team Board Theme.

Owner

HReed Insurance Agency Feb 2005 to Dec 2011

Placement of auto, home, umbrella, business, life, annuities to group and individual clients.

Maintained and reviewed current coverage, claims and protection of assets with clients.

Top 5% district sales for the last 5 years.

Hiring and maintaining producing managers, marketing, P&L, budgets, and retention associated with being a small business owner.

Director of Claims

Waste Services Feb 2004 to Feb 2005

Successfully introduced and maintained the insurance and cost allocation along with forecasting risk management budget in US and Canada thereby mitigating claims costs.

Oversaw all losses to ensure that all costs of the program associated are reasonable and necessary United States and Canada.

Decision maker on vendors used for all aspects of the claims handling and investigations.

Reviewed police reports, medical treatment records, medical bills, physical property damages and any other documentation relevant to determine the extent of liability.

Negotiated claim settlements and worked with legal on litigation of claims.

The Arizona Office closed and moved main US office to Florida March 2005.

Risk Management – Manager of Underwriting/Regulatory

Republic Western Ins Co/U-Haul/AMERCO July 1996 to Feb 2004

Reviewed, underwrote, and determined amount of all insurance, bonds, retention and reinsurance for Amerco et al with a Cost of Risk over 110 million dollars with assets exceeding 3 billion dollars and an employee base of 20,000 plus employees.

Member of Large Loss Committee to oversee and review claims handling process to ensure the successful conclusion of all losses exceeding $100,000.

Examined policy and vendor contracts to determine degree of risk and responsibilities that upheld litigated contractual issues well past my tenure.

Authorized reinsurance of policies and coordinating of recoverable claims thru multiple departments. Successful in reinsurance collections over 14 million dollars that were thought to be uncollectible due to contract issues.

Gathered risk-related data from internal and external resources to specify and deploy the first SQL database capturing 45,000 plus claims per year to enhance risk assessment.

Oversaw the risk management, underwriting and regulatory department with a staff of 6.

Director of Risk Management and Personnel

DenAmerica dba Dennys June 1986 to July 1996

Responsible for the placement and cost of risk in insured and retained claims in multiple States.

Adjudicated claims for the self insured workers compensation in the State of Texas.

Decision maker on vendors used for all aspects of the claims handling and investigations.

Oversaw managers on organizational policy matters such as equal employment opportunity, sexual harassment, and discrimination.

Implementation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.

Administer, direct, establish and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.

During my tenure I started as a trainer in the restaurants traveling across the US moved into the franchise home office in 1991 into the payroll department and then evolved into the risk management and personnel position in 1992 as the company grew.

Professional Advancement

National Alliance Institute

Certified Risk Manager (CRM) - Completed 2005

Certified Insurance Counselor (CIC) - Currently pursuing

The Institutes

AINS designation – currently pursuing for goal CPCU

Microsoft Office

Advanced courses for Word, Excel and PowerPoint

CURRENT LICENSES HELD IN ARIZONA

Property/Casualty

Life/Health

Adjuster

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