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Customer Service Manager

Location:
Texas
Posted:
September 28, 2015

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Resume:

Gary J. Sibley

*** ****** **.

Irving,Texas

Contact 903-***-****

acrvo8@r.postjobfree.com

Career Profile- A business professional, with leadership skills and motivational skills. Seeking a career within the transportation industry, as a company General Manager, Terminal Manager or Driver Manager.

Education-

Del Norte High School Albuquerque, NM Graduated: May, 2000

University of Phoenix Oklahoma City Associates: Business Admin

Skills-

Able to multi-task

Multiple Telephone Lines

Familiar with all windows/mac/android

Internet/Email

Customer service skills

Leadership & Management

Work History-

Driver Recruiter

Quick Arrival, LLC

Dallas, Texas

Interviewing candidates over the telephone for employment, asking probing questions related to work history and driving history.

Speaking with hiring manager to make sure driving met the criteria for hiring, then offering employment to driver.

Following up with driver, making travel arrangement and ensuring driver is satisfied.

Driver Recruiter

Tom C Express

Chicago, IL

Interviewing candidates over the telephone for employment, asking probing questions related to work history and driving history.

Speaking with hiring manager to make sure driving met the criteria for hiring, then offering employment to driver.

Following up with driver, making travel arrangement and ensuring driver is satisfied.

Fleet Dispatacher

Judah Logistics LLC

Dallas, Texas

Responsible for working with customer to book loads of freight, ensuring that driver delivers load of freight on time and successfully.

Driver Management, safety management, approving candidates for hire.

Call Center Supervisor

ACS/Xerox

Oklahoma City, OK

Supervising a team of 20 in a third party call center, we provided customer service for a major wireless telephone service provider. In my position, I supervised the interactions between agents and customers to ensure the highest quality of customer service.

Responsible for ensuring quality customer service by monitoring telephone calls and reports, making immediate corrections for poor performance.

Assisting in the hiring process of agents by performing second interview and approving the hire off applicants.

Assisting the training department in the process of newly hired applicants.

.

References:

Carla Aguirre Vici, Oklahoma 580-***-****

Alex Phillips Oklahoma City, OK 405-***-****



Contact this candidate