EARLINE MELENDEZ

**** ******** *******, ***** *****

832-***-**** acrvnt@r.postjobfree.com

SUMMARY STATEMENT

Efficient professional with extensive years of experience as an Administrative Assistant. Developed and implemented training programs to address proper data entry techniques and systems to increase customer service by 13%. Meticulous in documentation reducing errors by 85%.

The Bes Group & Associates

Open and close office

Customer Service

Answer multi-line phone

Retrieve messages from call center

Check in clients for counseling and Detox

Appointment scheduler

Re-schedule client No-Shows

Prepared, managed, and maintained new client charts

Receive and post client payments in Clover and Beacon

Compile report of all admits and money received for weekly meeting

Upload client documents received from Probation office

Request documents for client services from Probation office

Receive and distribute all incoming mail

Order office supplies

Schedule clients for Educational classes

Post client weekly attendance in PAM

Clean and maintain office, conference room as well as waiting area

HEB

Open/Close bakery Package and label bread, as well as other baked goods

Customer service Slice and package bread goods per customer request

Restock cake goods Wash and clean muffin pans, trays and other utensils daily

Scan and order cake goods Put out samples of product for customers

Take cake orders Separating and organizing store coupons to display.

Write on cakes for customers Organize tables of baked goods

Make fresh tortillas Prepare baked goods for next day

Clean and restock donut case Restock products left by customers

Dental Cosmetic Center of Houston

Front desk receptionist Appointment scheduler

Call patients to confirm their appointments Check in patients for appointments

Receive patient payments Answer multi-line phones

Insurance verification/eligibility Data entry

Software Mogo/Dentrix Retrieve patient request from email/call center

Pulling charts for patient daily appointments Audit patients charts daily

DNA STAT

Collected specimens for DNA testing

Documented DNA results for Dr. To review

Scanned DNA results in EMR system/Traknet

ProHealth Staffing/ The Rose

Scheduled Appointments for patients

Scanned patients documents in EMR system

Answered multiline phones

Received faxed orders for patient exams

Faxed orders to Doctors office for exams

Filed patient documents in patient hard file

Retrieved patient request from email and call center

Returned patient calls to schedule appointment

Southwest Key

Woke up minors, made sure they cleaned their room

Escorted minors to meeting area for morning agenda

Escorted minors to classroom

Assisted instructor with classroom lessons

Monitored minors while in classroom and PE

Escorted minors to hospital for Doctors visits

Escorted minors to cafeteria for breakfast/lunch/dinner/snack

Doctors Clinic

Microsoft Word Scheduled appointments/Medinformatix

10 Key Back Office

Customer service Bilingual

Checked in patients Sterile Processing of Surgical Instruments

Data collection of patient history DOT/NON- DOT Drug Testing

Specimen collection Suture Removal

Electrocardiograms Ear Irrigations

Assisted with physical therapy

Work Experience

The Bes Group & Ass. Houston, TX Administrative Ass. 05/2015-8/2015

HEB Houston, TX Bakery 10/2014-04/2015

Dental CCH Houston, TX Receptionist 03/2014 – 07/2014

DNA STAT Houston, TX Specimen Collector 10/2013-01/2014

ProHealth Staffing Houston, TX Appointment Setter 08/2013-09/2013

Southwest Key Houston, TX Youth Care Worker 05/2013-06/2013

Doctors Clinic Houston, TX Medical Assistant 11/2012-01/2013

EDUCATION:

Fortis Institute Medical Assistant

Incarnate Word Academy Houston, Texas

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