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Customer Service Medical

Location:
Conyers, GA
Posted:
September 28, 2015

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Resume:

Michael A Taylor Jr.

**** ***** ***** **

Conyers, GA 30013

Phone 404-***-****

Objective

I am driven to making an outstanding impression for my company while providing the best care and documentation practices possible. I am dedicated to finding a facility where I can be a valued part of a team and bring an optimistic quality to each day at the facility for both my teammates and mostly the residents who are always my top priority in every circumstance.

Work Experience

Manistee County Medical Facility, Manistee, MI April 16, 2015 – August 8, 2015

Responsibilities:

Provided the best care and charting practices possible that were required by the state of Michigan. Helping the Residents with everyday living activities such as bathing, dressing, feeding, ect. I paid great attention to every detail about the residents, so if anything changes from skin care to behavior changes I can report the change to the nurse, as well as provide proper documentation. I was responsible for properly taking vital signs and documenting them so that the resident would have an accurate record of health and any alarming differences would be reported to charge nurse and then escalated if need be. This practice ensured that the resident got a quick response to any medical issues that might be present. I also helped to make sure each day in the facility is as pleasant as possible for the residents, even if they were not under my direct care because each one of the residents are top priority.

Care Giver for Spectrum Lake Home DSS, Ludington, MI - January 25, 2015 –April 10,2015

Responsibilities:

I was responsible for cooking and cleaning for the consumers. I also assisted them in meeting their goals in life by discussing what the goals are and collaborating with the consumer to list specific ways to accomplish the goal then helping to see that each day designated tasks were taken out in order to achieve the progress they are seeking. I was also responsible for documenting everything in great detail about their activities and movements throughout the day.

The Rapid, Grand Rapids, MI - September 17, 2007 – October 9, 2012

The GoBus, Communications and External Relations

Responsibilities:

Gobus– On a daily basis I was to schedule bus rides for the elderly and disabled and also to handle the complaints that they had about the system or feedback on their experiences.

Communications and External Relations- My job was to help customers learn how to utilize our system. I would answer the phones and handle the complaints from the customers about our system. Handle the inventory purchasing the items we would need each day to provide excellent customer service. Document everything in great detail.

Accomplishments

My starting pay was $12.67 and I received raises to $15.00an hour. Within one year of working for this company I was promoted to full time and moved to a different department with added responsibilities.

Pizza Hut Grand Rapids, MI – September 12, 2006 - September 20, 2007

Delivery Driver

Responsibilities:

My job was to clean during downtime or in-between deliveries, obtain great customer service while answering phone orders and in person communications while paying great attention to detail and delivering orders in timely fashion

Blarney Castle Baldwin, MI –June 16, 2005 – July 21, 2006

Cook

Responsibilities:

Open and close the Kitchen. Handle inventory for the supplies needed in the kitchen. Cooking and customer service

McDonalds Baldwin,MI – April, 2004 – December, 2004

Responsibilities:

I utilized great customer service skills while communicating with clients during the ordering and cash handling processes, I also was a fry cook and was responsible for cleaning during any down time. Business closed due to lack of profit.

Education

Northern Michigan Health Training School, CNA Diploma-March 2015-April 2015

Davenport University, Urban Planning - January 2010- October 2012

Grand Rapids Community College, General Education - August 2006 - May 2008

References

Jennifer Saum RN, BSN - Instructor 231-***-****

School Director and Instructor

Northern Michigan Health Training School

Datro Cartman- Mentor 616-***-****

Safety Inspector at Pinerest Grand Rapids MI

Delores Johnson- Mentor 231-***-****

Retired Critical Care Nurse

Leanne Kotecki, RN 231-***-****

Assistant Director of Nursing

Manistee County Medical Care Facility



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