IT Manager IT Consultant

Skilled and results-oriented professional, with hands-on leadership and IT experience in domestic and international customer service,

problem resolution, people, and process management. Armed with proficiency in providing data analysis, evaluating, and developing

viable solutions; as well as in developing new processes through ongoing maintenance, defect resolution, and enhancement solutions.

Powered with expert-level knowledge of access control and network resources, along with proficiency with desktop management and case

management systems. Expert at providing technical support and administration; security and patch management; capacity planning; backup

management; and disaster recovery planning.

Professional Experience

Prologix, Bakersfield, CA October 2011 - March 2015

IT Manager, System Administrator and DCS Specialist

Assisted with staffing and managed 15-person department providing all functions of Automation including Database Administration,

Systems Administration, and Distributed Control System teams for one of the largest Oil & Gas companies in the U.S. Set direction,

formulated requirements, and negotiated purchase of hardware/software over a 3-year span. Reported directly to the owner of ProLogix,

set service level agreements, developed policies, managed personnel and budgets

Managed and addressed all issues related to networks, desktops, helpdesk, and customer service

Provided support to various companies, ranging from major oil and gas companies such as OXY and California Resource Corporation (CRC)

to independently owned businesses

Capitalized on industry expertise in creating helpdesk policies and procedures, new user documentation, online help files, and manuals

for education and training

Employed PI SMT in monitoring and troubleshooting PI system issues

Conformed to use specifications in developing, modifying, and deleting OSIsoft PI tags with approximately 180,000 data points using PI

SMT and OSIsoft Datalink

Made use of NovaStor for Windows in maintaining daily backups

Career Highlights:

Served as the primary point of contact for ProLogix’s client support issues ensuring the provision of technical support for

applications produced in house

Adopted innovative ideas in designing and developing and posting displays in ProcessBook on Citrix through OSIsoft ActiveView

Streamlined efforts to guarantee that all activities of the helpdesk support and desktop function were properly coordinated and

monitored, as well as the resolution of all client support issues in a timely manner

Technology Used:

Systems - MS Windows Server (2003, 2008, & 2012), Hyper-V, MS Windows (XP, Windows 7 and Windows 8), MS Exchange (2007 & 2010), SQL

Server (2008 & 2012), MS IIS, OSIsoft PI System (PI Server, PI AF, PI SMT, ProcessBook and DataLink), ICONICS (GraphWorX and

DataWorX), Active Directory, NovaStor, DNS, WINS, and DHCP

Software - MS Office (2007, 2010, 2013, and Office 365), Adobe Photoshop CS6, Adobe Acrobat, and Symantec Ghost.

Hardware - Dell (servers, and laptops), iPads, iPhones, Blackberries, Windows Mobile Devices. HP Printers. Barracuda Spam Firewall.

atp oil & gas Prologix, Houston, TX February 2005 - September 2011

Supervisor of IT Support

Maintained active involvement in developing and producing oil and natural gas in the offshore Gulf of Mexico and the North Sea

Oversaw helpdesk- and desktop-related issues, including users in the Houston office as well as several oil rigs in the Gulf of Mexico

Rendered assistance to internal customers with software, hardware, and network connectivity problems

Made sure that 24x7 technical support was provided to the organization, including basic support for the office productivity software

used

Ensured availability of IT equipment by ordering supplies

Administered the development of Windows user accounts, along with the resetting of passwords, setting of network permissions, and

configuration of user properties through Active Directory

Managed the arrangement and configuration of secure wireless network, as well as video conferencing equipment

Career Highlights:

Gained recognition for exemplifying expertise in network operating systems, topologies, security, hardware, TCP/IP, application

troubleshooting, domain administration, and network level performance monitoring through Fluke and remote communications

Performed thorough review on latest antivirus updates and upgrades, along with the latest software operating system updates

Technology Used:

Systems - MS Windows Server (2003 and 2008), MS Windows (XP and Windows 7), MS Exchange (2007 & 2010), VMware (vSphere), Citrix

Presentation Server & Citrix XenApp, SQL Server (2008), MS IIS, Active Directory.

Software - MS Office (2007 and 2010), Adobe Photoshop CS6, Adobe Acrobat, and Symantec Ghost.

Hardware – HP (servers, workstations, desktops, thin clients and laptops), Panasonic Toughbook, iPhones, Toshiba Printers.

Exxonmobil, Houston, TX September 2004 - February 2005

Project Specialist

Ensured timely project completion in coordination with project management

Oversaw the operational phase of special projects, such as replacing recalled laptop adapters, PC memory upgrades, and hardware

inventory to ensure their completion

Provided wide-ranging support to multiple ExxonMobil locations in the North Houston area

Supported the desktop technicians in resolving hardware and software issues

Windows XP migration and laptop PC refresh project which involved imaging, encrypting and deploying hundreds of PC's

Provide detailed documentation of meeting minutes, including action items and target completion dates

Earlier Experience

Kellogg, bRown & root (KBR), Baghdad, Iraq September 2003 - September 2004

IT Customer Support Analyst II

PRINTER PROS, Houston, TX September 2002 - September 2003

IT Consultant

CMS Oil and Gas Company, Houston, TX August 2000 - September 2002

Senior Help Desk Analyst, Executive Desktop Technician, and Blackberry Administrator

pinnacle software, Bakersfield, CA June 1997 - July 2000

Support Analyst, Desktop Technician, System Administrator and Installation Author

Education

Associate of Applied Science in Multimedia and Web Design: 2006

Art Institute of Houston, Houston, TX

Credentials

Microsoft Certified Professional (NT Workstation and NT Server)

New Horizons, Bakersfield, CA

Award

KBR Award of Excellence for Service

Professional Affiliations

AITP – Association of Information Technology Professionals

Help Desk Institute - Houston Chapter

Technical Skills

Systems

MS Windows Server (NT, 2000, 2003, 2008, & 2012), Hyper-V, MS Windows (XP, Windows 7 and Windows 8), MS Exchange (2007 & 2010), Lotus

Notes 4.6 and 5, VMware (vSphere 4.1 & Workstation 10), Citrix Presentation Server & Citrix XenApp, SQL Server (2008 & 2012), MS IIS,

OSIsoft PI System (PI Server, PI AF, PI SMT, ProcessBook and DataLink), ICONICS (GraphWorX and DataWorX), Oracle 7.3 and 8, Active

Directory, Backup Exec 11d, DNS, WINS, and DHCP

Software

MS Office (2003, 2007, 2010, 2013, and Office 365), Microsoft Publisher (2007, 2010 & 2013), Microsoft Project (2010 and 2013), Adobe

Dreamweaver CS6, Adobe Photoshop CS6, Lotus Notes 4.6 and 5, EMC Magic Help Desk System, Auxilor Help Desk System, Remedy Help Desk

System, Adobe Acrobat, and Symantec Ghost

Hardware

HP and Dell (blade servers, workstations, desktops, thin clients and laptops), Panasonic Toughbook, iPads, iPhones, Blackberries,

Windows Mobile Devices. Toshiba, Compaq and HP Printers. Barracuda Spam Firewall

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