Teresa Erivez

520-***-**** acrvec@r.postjobfree.com *16 West Gila Bend Hwy Lot 12, Casa Grande, AZ 85122

August 28,2015

To whom it may concern:

I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.

My background includes serving as a customer service associate within retail environments. Most recently, I worked as a cashier for truck drivers.Where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, maintaining a clean and friendly environment for customers,and providing back-up cashiering during busy periods.

In addition to this experience, I gained considerable customer service skills during my part-time employment as a restaurant hostess and fast food cashier while in high school.

I also bring to the table strong leadership and communication skills . Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 520-***-**** (cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity.

Sincerely,

Teresa Erivez

Teresa Erivez

716 West Gila Bend Hwy Lot 12 Casa Grande,Arizona 85122]

Professional Summary

Qualified Customer Service Representative with three years in fast-paced customer service and call center environments. Personable and professional under pressure. Ensuring that every customer has a positive shopping experience is a very important daily goal. I am driven to exceed sales goals and build long term relationships with customers. I delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. From past experiences I have learned that every customers needs are different and that is what makes each individual special.

Skills

Creative problem solver

Strong client relations

Cash flow management

Credit card processing

Self-sufficient and confident

Positive and optimistic

People-oriented

Exceptional organizational skills

[1200] WPM typing speed

type 30wpm

Works well under pressure

Dedicated team player

Exceptional communication skills

Quick learner

Training development aptitude

Medical terminology knowledge

Customer-oriented

Active listening skills

Consistently meets sales goals

Work History

{Cashier/Hostess} Flying J Eloy, Arizona

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Assisted customers with food selection, inquiries and order customization requests.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Learned, referenced and applied product knowledge information.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Feb 2015-May 2015

[Cashier/Customer Service Rep.],Circle k,Eloy,Arizona

Sept.2012 Feb 2013

Politely assisted customers in person and via telephone.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.

Scheduled weekly inventory pickups and deliveries with vendors.

Maintained cleanliness and presentation of stock room and production floor.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas.

Operated a POS system to itemize and complete an average of customer purchases.

Designed displays to make the store experience interactive, engaging and reassuring.

Education

High School Diploma, [Santa Cruz Valley Union High School], [Eloy, Arizona]

[2005-2009]

Fred G Acosta Job Corps [Tucson,Arizona]

Some College, [Central Arizona College], [Coolidge,Arizona]

[2011-2012]

[2012-2013]

Skills

Creative problem solver

Exceptional communication skills

Quick learner

Training development aptitude

Medical terminology knowledge

Customer-oriented

Active listening skills

Consistently meets sales goals

Motivated team player

type 30 wpm

Strong client relations

Cash flow management

Credit card processing

Self-sufficient and confident

Positive and optimistic

People-oriented

Exceptional organizational skills

[1200] WPM typing speed

Works well under pressure

Dedicated team player

Patient charting

Natural leader

Team building

Accomplishments

Perfect Attendance

Floor Leader

Employee of the Month

Chore Checker

Girl of the Month

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