Cheryl J Coyne,PMP Certified

**** ******* **** ****, **********, Va 23112

Cell: 804-***-**** - acrvdi@r.postjobfree.com

Executive Summary

Results-driven IT, Telecommunications Project/Program Manager, with over 20 years of expertise in the field of Solutions Architecture, Network and Telecommunications Infrastructure, Engineering and Information Technology. Proven track record of consistently completing projects with high energy and dedication, on time and in accordance to contractual specifications. Outstanding analytical and managerial skills, and the ability to thrive under extreme pressure.

Core Qualifications:

• Evaluation and management of projects from technical, business/operational, logistical and financial perspectives.

• Program/Project Manager, responsible for leading teams from initial concept through definition, design, development, integration, implementation,UAT (Unit Acceptance Testing)test/debug and implementation into production and Life Cycle.

• Excellent Project Management skills, using all the latest tools available for managing large scale projects, i.e.; MS Project, Excel, PowerPoint, Word. SharePoint

• Exceptional presentation skills at executive level.

• Large Scale IT Projects.

• Excellent written and communication skills.

• Extremely client focused.

Accomplishments:

Successfully migrated 1500 customer locations data circuits and VoIP services from Verizon, PIP to AT&T’s AVPN.

Successfully completed the migration of 15,300 data circuits for the Government; DOD and CIV agencies.

Successfully designed, engineered and implemented an Enterprise Solution for a logistics company, giving them the internet presence required to conduct all of their business with clients and vendors domestically and internationally.

Managed and engineered many data migrations and conversion using the latest technologies and tools.

Successfully managed and engineered the move a data center from 1 World Trade Center (30th FLR), New York, NY to Jersey City, NJ.

Successfully managed and engineered the consolidation of 4 data centers through the US to a centralized system located in Jersey City, NJ.

Managed and engineered a Data Warehouse solution using latest technology and internet web tools which, afforded my company to offer shipment tracking domestically and internationally to all customers and vendors.

Professional Experience:

Customer on-site Program Manager, Global Service Delivery June 2014 to January 2015

AT&T - Richmond, VA

Overall Purpose: I was responsible for all aspects of technical projects, program management of an Network Overhaul for 1500 store locations. The technical aspects were but, not limited to; Subject Matter Expert with AVPN, ANIRA, BVOIP, NO Deployment, NI Broadband Aggregation, MIS/long distance, Mobility CRU and IRU. Overall governance expert, implementation expert and life cycle support. Roles & Responsibilities: Managed high valued long term strategic projects that involved new and/or enhanced technology, highly complex, and require tight coordination and integration with multiple organizations and suppliers.Provided overall direction and technical or analytical guidance to project and program teams that most often spanned multiple organizations and also included outside suppliers and vendors. Worked with stakeholders and project teams to develop a comprehensive Quality Plan in accordance with the company's Quality Policy. Developed and presented to all Stakeholders my WBS, and Project Plan. Lead large cross functional teams to manage projects within allotted timeline and budget. Worked with external vendors and internal stakeholders to champion program/project(s) across the entire organization. Developed detailed work plans, schedules, estimates, resource plans, and status reports based on the contract, using MS Project, Excel, Word. Lead program and project meetings and was responsible for program and project tracking and analysis. Ensure adheres to quality standards and reviews program, project deliverables. Manage all integration of vendor tasks and track and review vendor deliverables using a fallout list to ensure all is on-time based on the interval sold in service contract. I provided constant technical and analytical guidance to the project teams.I was the primary contact for escalations within all project teams and also life cycle when deadlines were in jeopardy of being met.Lead weekly executive calls and presented DECK presentation with project plans, milestones.

Field Ops Manager, Army, Air force & Marine Bases July 2013 to May 2014

Boingo Wireless - Newport News, Va, Quantico, Va

Conducted all on-site survey's local area and buildings to identify unique building architecture, floor plans and construction techniques. Inform customer personnel of upcoming Wi-Fi service and installation activities through daily or weekly scheduled meetings. Prepared and oversee the preparation of installation drawings in accordance with: Boingo engineering technical requirements Customer Requirements US Government Unified Facility Criteria (UFC) as required. Base Exterior Architecture Plan (BEAP) as required. US Government NEC, G6 and Spectrum as required.Other applicable documents.Installation subcontractor bid requirements Prepare area installation schedules Prepare Statement of Work (SOW). I managed installation subcontractor(s) (wiring, racks, radios, electronics, link radio's, all headend servers and equipment. Created all SOW’s, schedules, Budget Quality Standards Customer requirements. I worked cross-functionally with field engineers,developments, quality assurance, product management, marketing operations, business development, and professional services through the network and headend build out/project lifecycle. I understood thoroughly the business and technical requirements in order to define the project scope, deliverables and delivery commitments. I successfully managed and prioritized multiple projects using project planning techniques and software through all phases of the project lifecycle. I proactively tracked deliverables and took action when they were missing or late. As a part of project status tracking and reporting, I continuously assess project risk factors and recommended appropriate courses of action to mitigate and examples are; circuit orders, installation and equipment deployment and installation.

Verizon Business - Ashburn, VA, Senior Project Manager, Service Delivery, Government Sector March 2011 to June 2013

Primary Position Responsibilities: I was responsible for all aspects of technical projects, program management of an Network Overhaul and migration for 15,300 data and VoIP circuits for the US Government; DOD and CIV locations. Conducted Internal and External Kick off Meeting Compose Site List and submit to PIP Capacity and IDT Capacity Planning to develop a homing plan. Negotiate as needed with Department Team Leads and/or Managers. Explain project's scope, impact and risk to the all Stakeholders. Create/develop Project Plan and present to all Stakeholders. Hold weekly internal and external status calls and create appropriate status reports.

Create weekly activation schedules Follow customer specific and Verizon Change Control Policies. Act as first level of escalation internally and externally. Leading Network Transition for major IT project, transition and migration activities. Conduct Internal and External Kick off meeting with all government agencies and sub agencies. Compose site list and submit to PIP Capacity and IDT Capacity Planning to develop a homing plan. Negotiate as needed with department team leads and/or Managers. Explain project scope, impact and risk to all stakeholders. Create/develop project plan and present to stakeholders. Held weekly

internal and external status calls and create appropriate status reports. Created weekly activation schedules. Follow customer specific and Verizon Change Control Policies. Acted as first level of escalation internally and externally. Ability to complete multiple and complex technical projects. Experience with MPLS and IP network platforms. Expertise and experience in directly influencing other outside department or function.

Verizon Business- Ashburn, Va, Senior Project Engineer, Global Service Delivery

May 2006 to January 2011

Summary Of Qualifications: Responsible for scheduling all implementation and installation activities and ensuring all was completed on time. Highly experienced engineering large scale production voice networks Outstanding knowledge of installation, configuration, and management of voice network management and configuration tools Steep knowledge of voice and data technologies Wide knowledge of Telephony circuit hierarchies - Point-to-point, Frame Relay, ATM, MPLS, Cable/DSL and Wireless Good understanding of Telephone Company & Carrier procedures Familiarity with SIP,ISDN, SS7, and MGCP/T.38 voice protocols Immense ability to interpret information and statistics on varied subjects.Remarkable ability to troubleshoot VoIP Phone System Superior project management and communication skills Strong analysis skills Support Tier 3 Engineering for Verizon Business, Enterprise Network, all unified messaging,configuration, installation/implementation for large enterprise accounts. Technical expert in technical to include configuration and provisioning of all telecom services related to VoIP phone installation; IP Trunking, SIP phone configuration, communications and troubleshooting techniques. Utilized many troubleshooting/debug utilities and techniques

to determine where in the case there was a loss of sip signal or call on the vendor’s part, i.e.; provisioning, vendor supplied equipment, managed services or configuration of customer provided equipment. During main installation worked with tech onsite to configure IP trunking, T1 configuration for the enterprise companies telephone systems; some of them to include Avaya, Nortel, Nortel Communication Server 1000M SIP trunking. Worked with onsite tech to wire 66 block to meet the configuration for newly installed VoIP services.

Configured and installed many various types of SIP phones . Subject matter expert on Medtronics Mediatrix analog device, this includes; configuration for SIP signaling, SBC (Session Border Control), troubleshooting calls, installation on customers 66 block. This device is used for faxing, credit card machine any device converting phone to sip message and move across IP/Internet. Lead Engineer and Project Manager on large projects: performed all pre-installation testing, configuration of all VoIP CPE, worked with customer vendor or on-site Verizon Business subcontractor on the day of activation and implemented/configured all equipment deployed, including completion of service activation. During installation implementation, problems were rectified by utilizing the necessary tools and knowledge to troubleshoot and provide corrective action. Develops scopes of work and project plans for all large enterprise customers. Manages the entire implementation effort for VoIP Installation Services Department. Participate and sometimes facilitate and establish

regular Project Review Meetings with the customer and internal resources to ensure VoIP installation didn't slip the SLA date. Serve as customer's single point of contact for all project related issues and concerns for technical and installation requirements which also includes IP addressing and sub-netting Successfully lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team to help them meet their objectives and provide high-quality service. Develop and manage project plans and communicated back to the implementation team for each customer. Ensured installations are completed on time with zero defect. Responsible for completing all task within 12 different Verizon administration databases. Responsible for provisioning all of MCI/UUNet systems for installation of VoIP Service. Responsible for reviewing all designs completed by Sales Engineer to ensure all components of the installation/implantation were accurate. If not satisfactory would kick back design to Sales Engineer for correction. Performed as a Project Manager to ensure large VoIP projects were completed on time, tracking required processes as required, involving the implementation for receiving orders to activation completed. This was

accomplished by creating new tracking reports in Excel and extracting data from various other systems in order to utilize one report. Identified process issues impacting VoIP Implementation intervals. Responsible for configuration management to in all provisioning platforms. Subject matter expert in configuration of IASA, ESAP, Order Pro load sharing, Class Based Queuing, Policy Based Routing, Access Control Lists, PPPoE, Network Address Translation, and Radius on router platforms. Experienced in knowledge of firewall and security technologies as well as tunneling technologies including IPSEC and GRE. Knowledge of UNIX and protocols including Ethernet, MPLS, ATM, Frame-Relay, PPP, HDLC, MLFR, MLPPP and IPSEC. Knowledge in communication technologies including DSL, T-1, Gig-E,ISDN, NxT1, OC-3, OC-12, OC-48, T-3, VSAT. Seasoned expert in Verizon Businesses VoIP Products sold for US Retail. Seasoned expert knowledge of all Verizon Business IT systems and data flow. Played Role of POC on many UAT projects testing new software versions for various systems being implemented throughout VoIP Service Delivery.

The Hipage Co. Norfolk, Va IT Director, May 1996 to March 2006

IT Director, Solutions Architect Program/Project Management. IT executive for a logistics Company responsible for the management and technical oversight of the IT department and new technologies. Extensive systems and management experience. Engineered and managed the implementation of all software business applications and subsequent upgrades. Interacted with operations, management, system programmers and user personnel for project planning, designing, testing and implementation of new software and hardware requirements. Activities included full project life cycle through prototype, testing, training of new/enhanced software and comprehensive documentation of all systems hardware and software configurations. Developed all new test and migration plans for system and network upgrades. Collected and evaluated system statistical performance to analyze the selection of hardware upgrades, growth allocation and system obsolescence/replacement. Installed and configured Veritas as a backup solution for 20 servers supported within the network. Designed and implemented new infrastructure to provide an active Internet presence and external email to increase productivity and enable the company to grow and expand both in size and in new directions. Designed, implemented and maintained a Data Warehousing solution for the company using the latest BI technologies and standards. Designed, developed and implemented an EDI interface with several manufacturers(automobile and tobacco) using the ANSI and XML standards. This facilitated the streamlining of all import/export shipping documents within the logistics supply chain. Managed and deployed a complex upgrade to all system and network components, including hardware and software (Citrix, Email-Exchange, Terminal Server-2003, Domain Controller-2003, Active Directory, Antivirus, Trend Micro Web filtering server, PIX Firewall and IDS). Network/System Security Installed and configured IP Frame solution for 48 remote locations using the latest Cisco switching and router technology. Installed, configured and supported 300 RS232 connected printers. Installed, configured and supported network printers and scanners in all remote branches and host location. Scanners were interfaced to the mail server/LDAP to facilitate scan-to-internet mail communications. Responsible for an extensive Security Vulnerability Assessment audit performed by an external CISSP certified auditor. Initiated corrective action to address security shortcomings and alerts. Negotiated all IP frame contracts and developed network infrastructure solutions with MCI for host and remote locations. Installation, configuration and maintenance of Citrix, Metaframe 1.8 and upgrade Citrix XPA for 250 users. Installation, configuration and maintenance of Windows 2000, Active Directory and upgrade to 2003, Active Directory.Installation, configuration and maintenance of MS Exchange mail server 5.5 and conversion to Exch 2003. Installation,configuration and maintenance of all routers, switches and firewalls (Cisco), antivirus servers (Trend Micro). Global Sales Developed Technical Charts and Drawings to present to customer for systems improvements and infrastructure change. Sold very profitable logistic services to large and small accounts nationwide and abroad, including automobile

manufacturers, computer technology corporations, furniture manufacturers and material/parts manufacturers.

Responded to corporate RFPs and developed standard inserts for responding to technical implementation, business

procedures and processes. Developed a promotional publication for corporate marketing distribution.

Schenker Int’l, Jersey City, NJ IT Director, May 1980 to June 1996

IT Director, Solutions Architect Program/Project Management. IT executive for a logistics Company responsible for the management and technical oversight of the IT department and new technologies. Extensive systems and management experience. Engineered and managed the implementation of all software business applications and subsequent upgrades. Interacted with operations, management, system programmers and user personnel for project planning, designing, testing and implementation of new software and hardware requirements. Activities included full project life cycle through prototype, testing, training of new/enhanced software and comprehensive documentation of all systems hardware and software configurations. Developed all new test and migration plans for system and network upgrades. Collected and evaluated system statistical performance to analyze the selection of hardware upgrades, growth allocation and system obsolescence/replacement. Installed and configured Veritas as a backup solution for 20 servers supported within the network. Designed and implemented new infrastructure to provide an active Internet presence and external email to increase productivity and enable the company to grow and expand both in size and in new directions. Designed, implemented and maintained a Data Warehousing solution for the company using the latest BI technologies and standards. Designed, developed and implemented an EDI interface with several manufacturers(automobile and tobacco) using the ANSI and XML standards. This facilitated the streamlining of all import/export shipping documents within the logistics supply chain. Managed and deployed a complex upgrade to all system and network components, including hardware and software (Citrix, Email-Exchange, Terminal Server-2003, Domain Controller-2003, Active Directory, Antivirus, Trend Micro Web filtering server, PIX Firewall and IDS). Network/System Security Installed and configured IP Frame solution for 48 remote locations using the latest Cisco switching and router technology. Installed, configured and supported 300 RS232 connected printers. Installed, configured and supported network printers and scanners in all remote branches and host location. Scanners were interfaced to the mail server/LDAP to facilitate scan-to-internet mail communications. Responsible for an extensive Security Vulnerability Assessment audit performed by an external CISSP certified auditor. Initiated corrective action to address security shortcomings and alerts. Negotiated all IP frame contracts and developed network infrastructure solutions with MCI for host and remote locations. Installation, configuration and maintenance of Citrix, Metafame 1.8 and upgrade Citrix XPA for 250 users. Installation, configuration and maintenance of Windows 2000, Active Directory and upgrade to 2003, Active Directory.Installation, configuration and maintenance of MS Exchange mail server 5.5 and conversion to Exch 2003. Installation,configuration and maintenance of all routers, switches and firewalls (Cisco), anti- virus servers (Trend Micro). Global Sales Developed Technical Charts and Drawings to present to customer for systems improvements and infrastructure change. Sold very profitable logistic services to large and small accounts nationwide and abroad, including automobile manufacturers, computer technology corporations, furniture manufacturers and material/parts manufacturers.

Responded to corporate RFPs and developed standard inserts for responding to technical implementation, business procedures and processes. Developed a promotional publication for corporate marketing distribution.

Education

College: B.S. Computer Science / Accounting. Villanova University, Business, Project Management 2010 Additional Courses: Basic Unix (AIX), Advanced Unix (AIX), Universe Basic, Advanced Programming Object Design, MS Exchange 5.5, 2003, Citrix Server (CTX-302.2), Advanced Citrix Server (CTX-410), Cisco Basic Configuration, Cisco, Data Warehousing, BI Tools

Advanced Configuration, HTML, Advanced HTML. Essentials of Project Management – Villanova University; completed July 2009 Mastering Project Management – Villanova University; completed October 2009 PM Cornerstone- PMP Exam – Villanova University; Completed January 2010 Master PMP Cert – February 2010 PMI Member with Credentials CISCO Voip Gateway Router, Call Manager training (2 weeks), Adtran Training (2 weeks), Nortel Training (1 week) IP telephony phone training various models. Avaya sip systems training

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