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Customer Service Sales

Location:
Cypress, TX
Posted:
September 27, 2015

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Resume:

Edwin N Rubio

***** ******** ***** *** *******, TX 77065 281-***-**** acrvb4@r.postjobfree.com

Extensive four year background in development process of hardware and software based products. While holding strong analytical computer networks knowledge, software validation, creative graphical user interface design, and software design skills.

Summary of Qualifications

Engaged in applications oriented work and management of software based products, including software, hardware, and computer networking.

Have the aptitude to identify, analyze and solve both hardware and software technical problems.

Led a project, which included assigning tasks, scheduling work using MS Project, creating PowerPoints slides for presentations, and documenting project.

Have the ability to apply current knowledge and adapt to emerging applications of science, technology, engineering, and mathematics (STEM).

Have been engaged in writing source code for Java, and Android based applications.

PC building as a hobby

Reimage computers (install OS)

Troubleshoot hardware/software PC difficulties

Troubleshoot network difficulties

Setup wireless networks, LAN, DNS, firewall and DHCP

Create network subnet groups

Computer virus removal

Remote desktop support

Setup LAN printers

Setup virtual machines

hMailServer email server setup

Great customer service

Education

Oregon State University – 03/2015 – In Progress

BS in Computer Science

Courses Completed

Intro to Computer Science I; Discrete Structures

University of Houston – Houston, TX, 5/2011

BS in Computer Engineering GPA: 3.5/4.0 Graduated Magana Cum Laude

Courses Completed

Computer Networks; Telecommunications; Digital Systems; Circuit Analysis AC/DC; UNIX OS; Linear Systems; Embedded Systems; C++; Semiconductor Devices; Communication Circuits; Sensors Applications; Microprocessor Architecture (x86); Data Communications Systems; Object Oriented Application Programming; Computer Aided Drafting

Experience

Toshiba International Corporation

Associate Product Manager – UPS Monitoring Products, February 2015 – Present

Manage UPS remote monitoring products life-cycle, and work with R&D to design new products based on market research.

Assist sales force by going to trade shows, doing product presentations in conferences, and by doing product webinars.

Monitor and manage product stock levels and forecast inventory.

Work with service department to resolve issues or bugs on current products.

Maintain all software and products documentation.

Define marketing mind-range plan roadmap for existing/new products.

Conduct training sessions for sales force, and technical support groups.

Toshiba International Corporation

UPS Sales & Service Software Developer, October 2012 – February 2015

Take charge of new projects, and give updates on the status of the projects.

Led product development stages to final release.

Write technical specifications for new products.

Update and create manuals for current and new products.

Verify that firmware of current products are working correctly.

Help maintaining remote monitoring products firmware.

Led product webinar presentations.

Organize UPS monitoring products training sessions for the application engineers, and tech support teams.

Perform remote monitoring products presentation at sales meetings.

Created a web based graphical user interface that is currently patent pending.

Created Test Cases for new software developments.

Toshiba International Corporation

Technical Specialist II in Uninterruptible Power Systems, August 2011 – October 2012

Assist sales department with product support, reviewing engineering/customers UPS specifications requirements, and preparation of quotes.

Help customers troubleshoot any Uninterruptible Power System issue, or their network configuration to monitor their Uninterruptible Power System remotely.

Draw one-line schematics of UPSs, Review products documentations.

Wells Fargo Bank

Lead Teller, October 2005 – August 2011

Help customer with their financial needs with anything that the bank offers. Handle customer deposits and withdrawals. Supervise and assist tellers in order to keep the banks operations requirements. Provide excellent customer service.

Technology Summary

Operating Systems:

Ubuntu, Windows 2000/XP/Vista/7/8/2003/2008/10, Mac OS

Programming Languages:

C, C++, C#, Java, Android SDK, x86 Assembly, Arduino, Bash

Network Protocols:

SNMP, Modbus TCP/RTU, BACnet IP/MSTP, SMTP, RADIUS, Telnet, SSH, DHCP/DNS Ethernet and Firewall, LAN Setup aptitude

Software:

MS Project, MS Visio, MS Visual Studio, MS Office, Eclipse IDE, Mathcad, AutoCAD, Multisim, PuTTY, WMware Workstation, VMware ESXi, VirtualBox

Memberships

Institute of Electrical and Electronics Engineers (IEEE), University of Houston, Houston, TX, Spring 2008 - present

Society of Hispanics Professional Engineer (SHPE), University of Houston, Houston, TX, Spring 2011- present



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