Robin B Snide

*** ******* ***** *****

Jacksonville, NC 28546

Cell 843-***-****

Career Summary

Effective and successful professional banker with 25 years of experience in banking and administration, capable of directing, training and motivating front line staff to its fullest potential. Excellent at interfacing with all levels of management making sure organizational goals are attained.

Professional Profile

Working Solutions February 2012-present

Working as a Call Center Agent on 4 separate projects. Getaroom.com Sales, Getaroom.com Customer Care, AT&T Customer Service and currently StubHub Customer Service . I am involved in all aspects of Customer Service on these projects. I am rated daily as all calls are recorded and I maintain the highest scores on a monthly basis.

TDK Enterprises, LLC April 2011-January 3, 2012

Handled bookkeeping for company which included entering and paying invoices, balancing bank statements and processing payroll. Responsible for all employee files from new hire to termination. Verified employees through e-verify system and processed paper-work for file. Assisted in local store marketing.

First Federal Bank December 1986-March 2011

Retail Operations Coach 2006-March 2011

Supported telephone and in-branch support for 68 branches. On call from 8 am – 8 pm with a rotating schedule. Calls consisted of trouble shooting for computers and printers, compliance regulation questions, uploading accounts (had access to dial into associates computer to diagnose the problem from home and office. Assisted with branch audits. Participated in Branch Mangers’ meetings providing trainiAng with new procedures and follow-up training.

Worked on projects for new software from the beginning (testing) through implementation.

First Federal Bank

Teller Operations Manager 1994-2006

Provided training to new hire Tellers, In Store Associates and FSR trainees on the processing of basic transactions including the processing of deposits, withdrawals, payments. opening and processing maintenance on account, etc. in a timely manner.

Provided training in balancing procedures with emphasis on accuracy and the handling of cash and other assets of the institution and the clients.

Provided training in customer service, security, compliance and First Federal policies and procedures.

Coordinated training on many First Federal programs, check fraud prevention and robbery procedures.

Administered tests to ensure Trainees meet the First Federal Teller Training Program.

Observed, evaluated and providds additional training to branch staff.

Provided assistance to the Training Department in conducting other workshops and training sessions for First Financial staff.

Supervised the Mobile staff for 19 locations. Accepted scheduling requests from the branches and scheduled the staff to provide support for the branches.

First Federal Bank

Personal Banker 1987-1994

Performed Branch Manager duties in her absence.

Processed and funded personal loans, car loans and second mortgages.

Opened deposit and savings accounts, supervised all operations of the teller line, vault custodian/ (buying and sell cash with tellers, order cash from Federal Reserve)

Assist loan processor with processing mortgage loans.

First Federal Bank

Teller 1986-1987

Provided transactional services to clients by accepting and processing deposits, withdrawals, payments and other banking services.

Cross-sold various products and services of the bank.

Heilig-Meyers September 1978-December 1986.

Assistant Credit Manager

Processed applications for loans and responsible for collections.

Education

South Carolina Bankers School

Graduated July 2003

Special Skills

Proficient with Word, Excel, Power Point, Outlook and WebEx.

Community Involvement

March of Dimes, American Heart Association, American Cancer Society

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