Herbert W. Henderson

**** ******** ******

Palm Harbor, Florida 34685

Home: 727-***-****

Cell: 727-***-****

acrv9b@r.postjobfree.com

Operations Management / Project Management

Process Improvement/Sales

I am a resourceful innovative professional with over 30 years Operations Management, Sales, Project Management, and Process Improvement experience within a broad range of industries and products. Had P&L responsibilities, expertise in initiating projects and programs that boost efficiency and productivity while improving communications. A Turnaround Champion with proven skills in management, organization, motivation, strategic planning, troubleshooting, coordination, initiation, and improvement of operations through policies that promote a team-based work atmosphere, process enhancement, creative thinking, and a positive result for the corporate bottom line. In addition, I have eleven years of in home sales for high end projects.

Selected Responsibilities and Accomplishments

• Managed all aspects of a 100 employee unionized manufacturing operation including recruitment, hiring and training of staff, budgeting, P&L, maintenance, scheduling work and activities, establishing policies and procedures, process improvement, statistical analysis, performance evaluation, procurement, and motivation of employees.

• Improved productivity and quality by enhancing communications between Test Equipment Design and the production teams. Partnered with the Design Manager to implement design reviews prior to release, substantially reducing the possibility of design errors.

• Turned around a Project Coordinator who was known to “bowl over” other employees to accomplish his goals. Held weekly meetings with this individual to retrain him on his “bedside manners”, gaining mutual respect while attaining goals. Later he was chosen to lead the group based upon the alliances he had formed with other departments.

• Boosted productivity through development of a comprehensive training program on a number of ERP Six Sigma applications. Created curriculum, handouts, subject matter experts and delivered lectures to small groups and one-on-one instruction on this important information. Within 1 year this department became one of the best production areas in the company.

• Started a business from the ground up. Developed business and marketing plans, hired and trained staff, procured supplies, established operational policies, marketed and maintained a profitable company for many years.

• Partnered with an IT firm to develop a new project drawing application for deck and addition construction that allowed for a virtual walkthrough with the customer. Successful use of this application in my company boosted sales revenue with its use and was sold to other companies within the network due to its effectiveness.

• Reduced operational expenses through process improvement analysis of overtime and manpower needs in the complexity that is Minuteman. Partnered with the Production Control Planner to balance manpower use and, thereby, virtually eliminating overtime in 2010.

• Boosted quality and productivity through research into a robotic application that could match a piston to a valve with 5/10,000th of an inch clearance. Identified a vendor, attended programming training, installed the robot, and within several months improved productivity over 50%.

• Reviewed and restructured an inventory system that was consistently inaccurate in audits and an ongoing source of overtime expense. Justified the installation of a new integrated storage and retrieval system that improved audit accuracy to 95% and substantially reduced overtime hours.

• Took over the management of the construction of a large addition to the manufacturing facility and installation/integration of over $2M in specialized capital equipment to deliver new valves to our distributors. Partnered with equipment technicians from various companies during a 12/7 3-month effort. Successfully fulfilled our shipping requirements with our vendors for this new product.

Experience

Colonial Claims Inc.

FEMA Certified flood and wind insurance adjuster for hurricanes and tropical and subtropical storms. 2011-Present

Blue Ribbon Residential and Commercial Services Inc.

President/COO/Salesman 2010-Present

Honeywell Inc.

2002 - 2010

Production and Test Supervisor

Technical Supervisor of Engineering Material and Fabrication

Senior Engineer- Test Equipment Build Lead

Program Material/Production Control Lead

Deck America Corp.

1991 - 1998

Owner / President/Salesman

Calendar Club Store Manager 1994-1996

RESPIRONICS Inc.

1989 - 1991

Manager of Manufacturing Systems

Material Control Manager

LUBRIQUIP Inc. IDEX Corp.

1977 - 1989

Operations Manager

Production & Inventory Control Manager

Inventory Planning Supervisor

Production Control Supervisor

Shop Scheduler / Planner

Expeditor / Cycle Counter

Education/Professional Training

MBA, Operations Management & Finance, University of Pittsburgh

1989

BBA, Industrial Management, Kent State University

1976

Certified in Production and Inventory Management, CPIM

1978

Extensive Sales training at Archadeck Inc. in Richmond, VA 1991

Expert user of Simsol 5.1 software for estimating flood damage. 2011

Fully trained in the use of Xactimate 28 for estimating flood damage. 2014

I am also proficient at Microsoft Office software and Quickbooks Professional.

Additional coursework in GMP, Time Management, Sales, Safety, Hazmat, BIQ, Sexual Harassment, Diversity, Labor Relations, Leadership, Budgeting, P&L, Statistical Process Control, Value Analysis / Value Engineering, Basis of Estimate, Baseline Control, SAP, Lean Manufacturing and Six Sigma Green Belt Certification.

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