Experience Summary

Over ** years’ experience in the Quality field, utilizing my skills to support quality programs and processes with an emphasis on incorporating value added activity rather than just compliance. Experience includes automotive OEM manufacturing, medical device manufacturing, carbon fiber manufacturing, DOE and Nuclear industry experience. ASQ Certified Quality Engineer with good written and verbal communication skills. Specialties include SPC Training and Implementation, Design of Experiments, Problem Solving Techniques/Root Cause Analysis, Corrective Action Management, Supplier Development, APQP, PPAP and New Part Launch Activities, Requirements/Compliance Auditing, Customer Liaison, and QS/ISO 9000,TS-16949, NQA-1, 10 CFR 830, DOE O 414.1D and AS9100.

Applied and implemented Statistical Process Control concepts to key process parameters of glass manufacturing and extrusion processes

Authored Statistical Process Control Training modules and delivered to production operators, supervisors, mid-level managers and engineers

Wrote Quality Manuals, Policies, Plans, Procedures, and Work Instructions for Manufacturing operations and supplier development programs

Created Customer Satisfaction Surveys and implemented an annual solicitations and reporting program

Compiled and analyzed data for tracking, trending and reporting performance metrics, evaluating warranty claims, customer complaints, supplier grading criteria

Conducted 3 Design of Experiments that led to actions which optimized process parameters for a soldering operation and reduced takt time by 7 seconds, eliminated a flaking defect in a coating operation and reduced cracks in a glass vial production program

Audited Suppliers to verify Quality Programs

Visited with Customers to ensure their satisfaction with our product and responsiveness to their concerns

Generated Controls Plans, Failure Mode Effects Analysis, Process Flow Diagrams, and Production Part Approval Process for the APQP Process.

Performed Gage Repeatability and Reproducibility Studies to ensure measurement devices were within acceptable ranges.

Maintained Gage Calibration Programs

Rallied team members for brainstorming and data collection activities

Utilized QC tools for problem solving activities

Maintained Corrective Action Programs

Supervised Inspection and Testing Technicians to ensure raw materials met requirements, product was produced to specifications and sampling plans were followed to provide 95% confidence in shipped product meeting expectations. Supervised Quality Auditors, Quality Technicians, and Quality Engineers.

Conducted Supplier Audits, Internal Audits and Assessments

Presented Reports to Management

Worked with all levels of personnel and functional departments in problem solving, corrective action implementation and preventive action activities

Identified product acceptance criteria and created visual boundary samples as operator aides

Led Kaizen, Lean Manufacturing and 5S activities for manufacturing operations to improve layouts, process flow and work stations for increased efficiencies

Education/Qualifications

M.B.A. Bristol University, Knoxville, Tennessee 1994

B.S., Bus. Administration, University of Tennessee, Knoxville, Tennessee 1989 Major: Industrial Statistics

A.A.S. Columbia State Community College, Columbia, Tennessee, 1983 Veterinary Technology

Employment History

Nelson Global Products Quality Engineer

Tube Bending Job Shop, Clinton, TN

Feb 2014 – present

Quality Engineer

Responsible for internal problem solving and corrective actions for scrap and process issues, and customer complaints for International/Navistar, Paccar, Case and John Deere. Performed internal audits of processes to ensure compliance to TS 16949. Supervise 7 Internal Containment Auditors, 6 Quality Auditors and 1 Quality Technician.

Aerotek & EHD Technologies Contract Quality Engineer

Tepro Plastic and Rubber Manufacturing, Winchester, TN

Inteva Products/Cooper Standard, Rockford, TN

Aug 2013- Jan 2014

Quality Engineer

Work with Production conducting problem solving activities in response to customer concerns (Nissan, Toyota, Volkswagen, Mitsubishi Motors, Daimler-Freightliner. Performed APQP activities for Nissan Launch.

EnergySolutions, Inc. Isotek Project, Oak Ridge, TN

Category II Nuclear Facility

Aug 2009 – Mar 2013

Quality Engineer

Corrective Action Program Manager

Managed Corrective Action Program, Performed Internal Audits, Assessments, Surveillances, and Supplier Evaluations, Conducted Receipt Inspections.

Toho Tenax America, Inc., Rockwood, TN

Carbon Fiber Manufacturer

Nov 2006 – Feb 2009

Quality Manager

Managed Quality Laboratory that included 3 Test Technicians, 1 ISO Coordinator and Certificate of Conformance Supervisor. The Lab and personnel were responsible for performance testing and maintenance of data for product certification. Managed the Quality Management System, Performed Internal Audits and Supplier Audits, Wrote Supplier Quality Manual and Develop Data Analysis and Track and Trend Reporting for Management.

Chase Scientific Glass, Rockwood, TN

Medical Device Manufacturer

Apr 2005 – Nov 2006

Quality Manager

Managed Quality Department that included 11 production/quality inspectors, 1 Packaging Coordinator, 1 Calibration Technician, 2 Quality Supervisors, 1 Silk Screen Production Operator, 1 Label Technician, 1 ISO Coordinator. Responsible for Corrective Actions of Customer Complaints, Data Analysis and Performance Track and Trending.

Textron Automotive/Collins & Aikman, Athens, TN

OEM Automotive Supplier of Plastic Injection Molded Interiors

Oct 2000 – Jan 2005

Program Quality Engineer

Managed Product Programs for Ford, GM and Freightliner from “cradle to grave”. APQP, activities, supplier development, customer liaison, process/production support, gage calibrations, developed defect criteria and boundary samples.

BTR Sealing Systems, Maryville TN

OEM Automotive Supplier of Extruded Rubber Weather-Stripping

Nov 1991 – May 1999

Quality Improvement Supervisor

SPC Coordinator

Managed Product Programs for GM, Ford, and Saturn, Implemented SPC Program, Managed 8D Problem Solving Activities for Customer Issues. Performed a Design of Experiment to optimize a coating operation. Developed Gage processes for verification of product during processing. Wrote procedures and work instructions for gage usage, control charts, data analysis and product performance track and trending.

Ford Motor Company, Glass Division, Nashville TN

Automotive and Commercial Glass Manufacturer

May 1989 – Nov 1991

Manufacturing Engineer

Supported Engineering and Production in Quality Management Initiatives, Perform Design of Experiment to improve process parameters for optimization of a soldering operation.

Product Solutions, Inc., Athens, TN

Third Party Sort and Inspection Company

2000 – Present, Part-Time Weekends

ISO-9001 Manager

Manage the Quality Management System, Support External Surveillance and Registration Audits, Conduct Quality Training, Write Procedures and Revise Quality Manual as needed, Chair Management Review Meetings.

Training/Certifications

ASME NQA-1 Lead Auditor Training Course and N45.2.23,

Isotek Receipt Inspection Certification,

Isotek Lead Auditor Certification,

Speed of Trust Training,

Greenbelt Certification,

Management Representative Workshop,

ISO 9001 Process & Added Value Internal Auditor Training,

Lean Manufacturing Principles – Taguchi Techniques,

Ford Team Oriented Problem Solving Process,

QS-9000 Internal Auditor Training,

ISO Consultant,

AIAG Failure Mode and Effects Analysis and Production Part Approval Process training,

Geometric Dimensioning and Tolerance,

CQE Certification 1993.

Affiliations/Other

American Society for Quality member section 1105, Knoxville Tn.

Contact this candidate